- Daymon Worldwide Inc (Foxboro, MA)
- … At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Customer Manager to be responsible for being the sales expert for a designated ... Customer , providing strategic customer insights. The Customer Manager ...specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products… more
- SHI (Boston, MA)
- **Job Summary** The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for managing, expanding and renewing contracts with SHI's customers. The SR. CSM ... in our ITAM programs. The position reports to the Manager - ITAM Customer Success and ultimately...from customers. + Upsell customers to add additional ITAM services . ** Customer Success Responsibilities:** Work with allocated… more
- Cornerstone onDemand (Boston, MA)
- The Customer Excellence Manager is responsible for engaging with clients to drive value realization in the solution and mitigate retention risk. Through direct ... client engagements, the Customer Excellence Manager ensures optimization and the...Customer Excellence Managers are part of a shared services team focused on optimization and driving resolutions to… more
- American Express Global Business Travel (Boston, MA)
- …activities up to enhanced sustainability initiatives. We're now looking for an ambitious Sr. Customer Experience Manager to join our consulting team based in the ... American Express Global Business Travel, the leading Software and Services Company in the world. Within the consulting organization...present and communicate well in all scenarios. This Sr. Customer Experience Manager role owns two key… more
- Restaurant Depot (Needham Heights, MA)
- Position Title: Customer Service Manager Department: Sales Supervisor: Branch Manager FLSA: Non-exempt Position Summary: Responsible for providing ... professional and effective customer service to new and existing customers by utilizing in-depth knowledge of company products to increase store sales, assist in… more
- Amazon (Boston, MA)
- …the full potential and sustainable business advantages of AWS cloud. As an Amazon Web Services (AWS) Sr. Customer Solutions Manager , you will be responsible ... Description AWS is seeking a Customer Solutions Manager (CSM) team for...product management experience - Ability to credibly coordinate between service teams and customers to meet unique customer… more
- Trellix (Boston, MA)
- **_Job Title:_** Customer Success Manager **_Role Overview:_** The Customer Success Manager (CSM) is responsible for driving customer loyalty, ... ability to articulate the value of Trellix solutions and services that inspires the adoption of solutions, services...offerings, and support. Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty… more
- Insight Global (Cambridge, MA)
- Job Description An employer is looking for a Senior Customer Success Manager in the Bay Area. This person will be the second CSM in California to help cover the ... manager . The CSM will be remote outside of customer site visits, which typically are 2-5 times per...factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic… more
- EDB (Boston, MA)
- …**What your impact will be** **LOCATION: US Central Time Zone** As EDB Strategic Customer Success Manager (CSM), you will be at the forefront of our ... fast-growing PostgreSQL community, EDB supports major government organizations, financial services , media and information technology companies. EDB's data-driven solutions… more
- Cleo (Boston, MA)
- …both internally and externally + Keep accurate records, including documented customer service actions and discussions. + Escalate issues appropriately ... ** Customer Success Manager ** at Cleo (US)...** Customer Success Manager ** at Cleo (US) Remote Cleo is a...working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services , or… more
- Confluent (Boston, MA)
- …One team. One Data Streaming Platform. Data Connects Us. **About the Role:** The Enterprise Customer Success Manager (ECSM) will play a key role in driving ... customer success, retention, and expansion within our Enterprise accounts...from Confluent's solutions. + Execute cross functional programs and services across the existing account base that will grow… more
- Forrester (Cambridge, MA)
- …Role:** As a member of Forrester's customer success organization, the Customer Success Manager delivers engagement value to Forrester's clients by ... other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold...initiatives and mapping to Forrester's portfolio of products and services . + Create, execute, and deliver a strong client… more
- Trustmark (Boston, MA)
- …and enables us to bring the best to our colleagues, clients and communities. The Customer Success Manager (CSM) serves as the dedicated, single point of contact ... are getting the most out of Trustmark's products and services . The CSM is responsible and accountable for escalated.... The CSM is responsible and accountable for escalated service levels (SLAs), Customer Satisfaction, Effort and… more
- IBM (Boston, MA)
- Introduction A Customer Success Manager opportunity in IBM might be different to what you're used to. In addition to the people and commercial skills often ... for expansion opportunities within and across the product or service the customer is using * Being...and Professional Expertise * Experience managing clients in a customer support, sales or other client-facing services … more
- Wellness Pet Company (Burlington, MA)
- Customer Business Manager - Chewy Department:Sales Location:Burlington, MA About the Wellness Pet Company The Wellness Pet Company crafts and produces premium ... all aspects of the Chewy business plan, team development, internal integration and customer partnership. This position is based out of our corporate office located… more
- Compass Group, North America (Cambridge, MA)
- …locations? Come grow your career with Eurest. Job Summary Working as the Customer Experience Manager you will be responsible for working collectively with ... data to identify trends, friction points and recommend innovative service focused strategies to facilitate best-in-class programs + Share...of programs and amenities + The face of food service ; acts as the above -the-unit point of contact… more
- Trellix (Boston, MA)
- …this role you will work cross-functionally with customer success, product, GTM, and services teams to scale service packages for the customer success ... Customer Success portfolio, service packages including elements of customer success, professional services , learning and support. * Engage and lead… more
- Vontier (Boston, MA)
- …with service providers, and ensuring the efficient and effective management of service requests. Manager , Customer Experience-ASC Claims will play a ... Leading the Claims team the Manager , Customer Experience-ASC Claims is responsible...across departments. This position leads a team that reviews service requests, assists authorized services contractors (ASC),… more
- Mastercard (Boston, MA)
- …innovative technology and services . SessionM is looking for a highly motivated Customer Success Operations Manager to drive insights for our business through ... decisions, drives innovation and delivers better business results. **Title and Summary** Customer Success Operations Manager SessionM, a Mastercard Company, is a… more
- Pegasystems (Waltham, MA)
- Senior Manager , Customer Service Adoption Job Category: Sales Strategy & Operations Location: US - Massachusetts - Waltham + ShareCopying **Meet Our Team:** ... strategic planning process and corporate-wide transformation to operate as an as-a- Service company, including the development and execution of the annual as-a-… more