- CACI International (Arlington, VA)
- IT Service Management ( ITSM )- Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: ... seeking an ITSM Process Lead to drive the adoption and enhancement of IT Service Management ( ITSM ) processes across all various IT organizational… more
- SAIC (Fort Belvoir, VA)
- **Description** **JOB DESCRIPTION:** SAIC has an immediate opening for an Information Technology ( IT ) Service Management ( ITSM ) Systems Engineer with ... Level Agreements (OLAs), Customer Satisfaction Reports, and framework templates . Service Level Management , to include drafting and negotiating SLAs… more
- SAIC (Washington, DC)
- …and optimization of our ServiceNow platform to support various modules and capabilities including IT Service Management ( ITSM ), IT Operations ... **Description** SAIC is seeking an experienced ServiceNow and ITSM Manager to join our team supporting a...and modernizing IT systems including End of Service Life (EoSL) management and hardware warranty… more
- Federal Deposit Insurance Corporation (Washington, DC)
- …the resolution of customer IT service requests and incidents utilizing the FDIC's IT Service Management ( ITSM ) tool. Ensures IT assets are ... CG-7 grade level, major duties include: Provides basic day-to-day support as an IT Specialist to manage and execute customer service related support activities.… more
- General Dynamics Information Technology (Fairfax, VA)
- …Required:** MBI Full 5C (T3) **Job Family:** Business Process Analysis **Skills:** BMC Helix, IT Service Management ( ITSM ),Knowledge Management ... within the customer organization. Our team implemented BMC Helix as an enterprise-wide IT Service Management ( ITSM ) solution for a federal government… more
- SAIC (Fort Belvoir, VA)
- …applicant will exhibit flexibility in task execution, provide technical expertise on a variety of IT Service Management ( ITSM ) topics, to include ... service delivery oversight, Event Management , Incident Management , Problem Management ,...validation, etc.) in order to deliver continuity across multiple IT service deliveries. As a SETA advisor,… more
- IT Concepts (Falls Church, VA)
- …without degradation to DHA operations. Vital to meeting this objective is meeting the IT Service Management ( ITSM ) Information Technology Information ... + DHA experience strongly preferred. + Supervises and coordinates activities of IT Service Desk Specialists, Coordinators or Technicians. + Identifies,… more
- IT Concepts (Falls Church, VA)
- …without degradation to DHA operations. Vital to meeting this objective is meeting the IT Service Management ( ITSM ) Information Technology Information ... Founded in 2003, IT Concepts' core values - customer-centricity, teamwork, driven...join our team. The candidate will be responsible for management of the individual performance requirements associated with the… more
- SAIC (Washington, DC)
- …This role involves monitoring and maintaining Service Level Agreements (SLAs), analyzing IT Service Management ( ITSM ) system tickets to identify ... are met or exceeded to meet customer expectations. + ITSM Ticket Analysis: Monitor and trend ITSM ...Customer Effort Score (CES) and Net Promoter Score (NPS) Management : Establish, monitor, and trend CES and NPS to… more
- The MITRE Corporation (Mclean, VA)
- …or equivalent combination of related education and work experience. + Working knowledge of IT Service Management ( ITSM ) Platforms such as Cherwell, ... with us. Department Summary: Join MITRE's Computing Infrastructure & IT Service Management department and...+ Provide expertise to federal sponsors in implementations of ITSM tool suites, Low-code PaaS and SaaS Basic Qualifications:… more
- ICF (Reston, VA)
- …and subject matter expert to the client for software asset management within the IT Service Management ( ITSM )/ITIL task area + Ownership of the ... a rapidly growing, entrepreneurial, technology-driven department, seeking a Software Asset Management Process Area Manager to implement best-practice ITSM asset… more
- Cognosante (Mclean, VA)
- …We are currently seeking a strong ServiceNow Systems Architect (SA) who is responsible for leveraging IT Service Management ( ITSM ), IT Operations ... SaaS software configuration and/or development + Functional knowledge and implementation experience of IT Service Management ( ITSM ), IT Operations … more
- General Dynamics Information Technology (Alexandria, VA)
- …to Obtain:** Secret **Public Trust/Other Required:** Other **Job Family:** Cloud **Skills:** IT Service Management ( ITSM ),JavaScript,ServiceNow Platform ... and development team. Presently actively using modules within the ITSM suite. We are looking for assistance with consolidating...ServiceNow instances. The successful candidate will serve as an ITSM subject matter expert as well as a key… more
- MSys Inc. (Washington, DC)
- …aspects of developing and managing the OCTO Digital Services Training program and the IT Service Management ( ITSM ) knowledge database. Program Support ... Assist with developing new training curricula + Manage training requests received through IT Service Management ( ITSM ) System and other various channels.… more
- Red River (Arlington, VA)
- …tools for proactive and reactive support and adhere to industry-accepted standards and IT Service Management ( ITSM ) best practices. **Essential ... and analog circuits within a Department of Defense (DoD) IT environment. This position requires a Bachelor's degree in...and issues. + Stay current with industry-accepted standards and ITSM best practices related to Information Management … more
- Red River (Arlington, VA)
- …requisitions for equipment and services. + Ensure compliance with industry-accepted standards and IT Service Management ( ITSM ) best practices. ... and reporting of maintenance activities. + Familiarity with industry-accepted standards and IT Service Management ( ITSM ) best practices. + Competence in… more
- Department of State - Agency Wide (Washington, DC)
- …government IT programs or services. Experience with implementing and managing an IT Service Management ( ITSM ) framework. Experience in working ... of security and threat detection capabilities The incumbent leads the design and management of Enterprise databases and data access IT capabilities that enable… more
- General Dynamics Information Technology (Falls Church, VA)
- …hosting, and associated services. GECOS uses ITIL best practices framework as the basis for IT Service Management ( ITSM ) model. To be successful in ... None **Job Family:** Information Security **Skills:** Enterprise Operations,Information Technology ( IT ), IT Incident Management , ITSM ,Problem...in Falls Church and Arlington, VA. This is an IT Service Management contract in… more
- BAE Systems (Mclean, VA)
- …performance. The role will leverage Information Technology Infrastructure Library (ITIL) best practices for IT Service Management ( ITSM ) that focuses on ... Corps of Engineers (USACE) from its current state to a modern ITIL/ ITSM -supported service delivery model. The Transformation/Process Improvement SME will lead… more
- Leidos (Washington, DC)
- …(Automated Message Handling System (AMHS), Multimedia Message Manager (M3) and iGATE) and IT Service Management ( ITSM ) software (ServiceNow). This ... team, and support to peers toward improved processes and results + Experience with IT Service Management ( ITSM ) ticketing systems such as ServiceNow +… more