- BCMC (Arlington, VA)
- …introducing new cyber capabilities to address emerging threats. We are seeking a Tier 1 Technician/Specialist to perform a wide variety of technical tasks ... one or more of the following: M365, Call Distribution Systems , Red Hat, Microsoft Windows (10, 11), VMware, SharePoint...incident response (tiered support model), using an Incident Management System . * Tier II experience: Prioritize incidents.… more
- Red River (Chantilly, VA)
- Job Description We are looking for a Tier 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is ... and agreed upon standards are followed. This includes performing system analysis techniques to consult with end users and...CompTIA A+, Network+, OR Microsoft MCSA certifications + Minimum 1 years of IT experience with IT administration… more
- Leidos (Rockville, MD)
- …opportunity to make an impact!! Leidos currently has an opening for a **Help Desk Analyst ( Tier 1 )** . This is an exciting opportunity to use your experience to ... Regulatory Commission (NRC)** . In this mission we provide Tier 1 Help Desk Support to the...be responsible for logging all calls in the ticketing system and escalating issues to the next level when… more
- CACI International (Washington, DC)
- NOC Tier 1 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage ... make a difference. **More about this role:** As a Tier 1 NOC Network Technician, you'll be...acceptance and resolutions. **What will you do:** + Perform System patching and IAVA patches to network routers and… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... in the Network. **What will you do:** + Perform System patching and IAVA patches to network routers and...Standard Operating Procedures (SOP) for network operations. + Troubleshoot systems failures and accessibility problems within the network to… more
- Farfield Systems (Fort Meade, MD)
- About Farfield Systems , Inc At Farfield we are committed to delivering trusted expertise to our government clients. As we grow, our focus is on increasing ... contract level requirements for appropriate position. + In addition, 1 year of experience with background in Microsoft Office...Excel is a plus. + Experience in ticket management system like Remedy is a plus. + Unix experience… more
- Farfield Systems (Fort Meade, MD)
- About Farfield Systems , Inc At Farfield we are committed to delivering trusted expertise to our government clients. As we grow, our focus is on increasing ... additional years). In addition, position requires a minimum of 1 year of experience with background in Microsoft Office...include Outlook, Word, and Excel. Experience in Ticket Management Systems like SupportIT and ServiceNow is a plus. Unix… more
- Orion Consortium (Annapolis Junction, MD)
- …Maintenance + Maintenance & Repair + Microsoft Software Applications + Microsoft Windows System Administration + Remote Desktop Administration + Technology ... Description: + Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software + May coach and provide guidance to… more
- GovCIO (Washington, DC)
- …(or commensurate experience) + Proven experience in IT support roles, with a focus on Tier 1 and Tier 2 support + Demonstrated experience using ticketing ... + Writes or modifies basic scripts to resolve performance problems and automate administration tasks. + Recommend changes to improve systems and network… more
- General Dynamics Information Technology (Bethesda, MD)
- …Able to Obtain:** None **Public Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support,IT Tech Support,Troubleshooting ... career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at...issues as possible during first call resolution, or at Tier 1 + Efficiently escalates detailed incidents… more
- BAE Systems (Annapolis Junction, MD)
- …following capabilities: Provide support for implementation, troubleshooting and maintenance of IT systems Provide Tier 1 (Help Desk) problem identification, ... Provide assistance to users in accessing and using IT systems Provide Tier 1 (Help...associated hardware Possess a working knowledge and understanding of system administration interdependencies as part of the… more
- fusionSpan (Rockville, MD)
- …Team Leader, you will play a pivotal role in leading and managing a team of Tier 1 and Tier 2 support professionals, ensuring the delivery of high-quality ... to jump in and provide hands-on support across all systems when needed. Responsibilities: + Lead, coach, and mentor a team of Tier 1 and Tier 2 support… more
- IT Partners,Inc (Herndon, VA)
- Network and Computer Systems Admin Description The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a ... portfolio of systems supporting the logistics domain. The User Support Specialist...wide range of users with varying degree of IT system knowledge and experience . Ability to manage multiple… more
- Farfield Systems (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... Provide support for implementation, troubleshooting and maintenance of IT systems2. Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution… more
- Stratus Solutions (Laurel, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... support for implementation, troubleshooting and maintenance of Information Technology (IT) systems . Manages IT system infrastructure and any processes related… more
- BAE Systems (Annapolis Junction, MD)
- …following capabilities: + Provide support for implementation, troubleshooting and maintenance of IT systems + Provide Tier 1 (Help Desk) problem ... Provide assistance to users in accessing and using IT systems + Provide Tier 1 ...hardware + Possess a working knowledge and understanding of system administration interdependencies as part of the… more
- Farfield Systems (Fort Meade, MD)
- …a bachelor's degree. + Provide support for implementation, troubleshooting and maintenance of IT systems + Provide Tier 1 (Help Desk) problem identification, ... Provide assistance to users in accessing and using IT systems + Provide Tier 1 ...hardware + Possess a working knowledge and understanding of system administration interdependencies as part of the… more
- NuAxis Innovations (Washington, DC)
- …+ Identifies, researches, and resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets are updated and moving ... **Help Desk Specialist II** Location **Washington, DC** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make… more
- Acclaim Technical Services (Annapolis Junction, MD)
- …following capabilities: + Provide support for implementation, troubleshooting and maintenance of IT systems . + Provide Tier 1 (Help Desk) problem ... in Annapolis Junction, MD. You are a Senior Linux Systems Engineer / Systems Admin ...Provide assistance to users in accessing and using IT systems . + Provide Tier 1 … more
- NANA Regional Corporation (Hanover, MD)
- …resolution. Additionally, monitor system and service support trends and coordinate with existing Tier 1 and Tier 3 teams regularly to ensure efficient, ... timelines are met. **Qualifications** + Bachelor's degree + 5 years exp with Network/ System Administration + Cloud services experience (preferably AWS) + Service… more