- Ivyhill Technologies LLC (Bethesda, MD)
- Ivyhill is currently seeking to hire Call Center Agents to support its contract with the Integrated Referral Management and Appointing Center (IRMAC), ... Capital Regions' premier coordinating authority for appointing and referral management. Call Center Agents will be responsible for coordinating healthcare… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …quality. This is an onsite employment opportunity. Duties and Responsibilities: + Listen to Call Center Agent calls to determine patient experience. Will ... + Report opportunities for improvement (MICAs/Mis-booked Appointments). + Research Call Center Agent quality via...to Team Leads, Floor Supervisors and Appointing Chief. Monitor Call Center Agents phone calls… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …Training Assistant will provide support to the Lead Trainer with new hire training for Call Center Agents . This is an onsite employment opportunity. Duties ... monitoring observations, changes to standards, policies, and procedures. + Ensure all Call Center Appointing Agent goals and objectives are properly prepared… more