• GAP Solutions Inc (Washington, DC)
    …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... Security Investigations Tip Line (HSITL) is a national intake center for the receipt of alleged criminal or suspicious...law. **SCOPE** The HSITL has a requirement for remote Customer Service Representatives to augment current federal… more
    DirectEmployers Association (10/09/25)
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  • GAP Solutions Inc (Washington, DC)
    …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... Security Investigations Tip Line (HSITL) is a national intake center for the receipt of alleged criminal or suspicious...law. **SCOPE** The HSITL has a requirement for remote Customer Service Representatives to augment current federal… more
    DirectEmployers Association (10/09/25)
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  • GAP Solutions Inc (Washington, DC)
    …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... law. **SCOPE** The HSITL has a requirement for remote Customer Service Representatives to augment current federal...overall execution and oversight of the HSI Tip Line Call Center contract. The DPM serves as… more
    DirectEmployers Association (10/09/25)
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  • GAP Solutions Inc (Washington, DC)
    …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal ... law. **SCOPE** The HSITL has a requirement for remote Customer Service Representatives to augment current federal...and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible… more
    DirectEmployers Association (10/09/25)
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  • Parexel (Baltimore, MD)
    … Manager or Management based on company need **Your Profile:** + 2 years of call - center , customer service , or clinical research related work experience ... **Work Location** : onsite in Baltimore, MD At Parexel, the ** Call Center Agent** is a business crucial role in ensuring panels of volunteers for clinical… more
    DirectEmployers Association (08/21/25)
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  • NuAxis Innovations (Washington, DC)
    …Attributes** + ** Customer -Focused Mindset:** Passionate about delivering exceptional customer service and enhancing user experience. + **Strong ... a federal IT company on a mission to make customer experience (CX) the center of every...the **Operations Supervisor** role will bring strong leadership and service delivery expertise within enterprise IT customer more
    DirectEmployers Association (09/20/25)
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  • NuAxis Innovations (Washington, DC)
    …Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our ... workforce at Tier I, such as surges in high call volume, Tier II resource may be partially or...support may require local travel + Intercept and manage customer IT service requests via telephone, fax,… more
    DirectEmployers Association (09/10/25)
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  • Zeiders Enterprises, Inc (Woodbridge, VA)
    …overseeing workforce planning and management processes, including forecasting staffing needs, scheduling service delivery within the call center . This role ... schedules to ensure coverage of service delivery requirements. + Monitor real-time call center operations and proactively adjust staffing based on needs and… more
    DirectEmployers Association (10/02/25)
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  • CBRE Government and Defense Services (Bethesda, MD)
    …Skill Requirements:** + Minimum of one (1) year experience in a dispatch or similar customer service center position. + Strong written and oral communication ... be rendered. + Prepares work order and distributes to service crew + Schedules service call...Schedules service call and dispatches service crew. + Calls or writes customer more
    DirectEmployers Association (09/23/25)
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  • Westat (Gaithersburg, MD)
    …a scheduled basis. **Basic Qualifications:** - A minimum of 1 year of customer service or call center experience. - US Citizenship is required by ... **Preferred Qualifications:** - Associate's degree or higher in an IT-related or customer service field. - Entry level CompTIA A+ IT Certification. - Experience… more
    DirectEmployers Association (09/25/25)
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  • Epsilon, Inc (Alexandria, VA)
    …to meet or exceed deadlines, effective and efficient troubleshooting and excellent customer service background + Strong written and verbal communication skills. ... hybrid onsite/remote opportunity where you will report to the customer 's location in Alexandria, VA and have the flexibility...incident documentation is required + Address urgent requests for service and assume the duties of any team member… more
    DirectEmployers Association (10/04/25)
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  • Luke Staffing (Bethesda, MD)
    …of newly assigned personnel, as appropriate. . As required, participate in customer service initiatives and medical readiness activities, designed to enhance ... SERVICE :** . Walter Reed National Military Medical Center , Bethesda, MD . HCWs shall receive notification two...other related duties and tasks as assigned (eg on call duties). . Participate in the clinic quality assurance,… more
    DirectEmployers Association (08/04/25)
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  • CyrusOne (Sterling, VA)
    …+ Willingness to work on call rotation **Experience/Skills:** + 3+ years customer service experience in a technology company and/or 2 years technical ... + Willingness to work on call rotation **Experience/Skills:** 3-5 years customer service experience in a technology company and/or 2 years technical… more
    DirectEmployers Association (09/27/25)
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  • Home Depot (Sparrows Point, MD)
    …Operations (Yard, Carrier Relations) and/or Office Operations (eg, Transportation Coordinators, Customer Service Associates, General Office Associates). The DC ... the success of assigned functions within a complex distribution center environment to ensure that it is an outstanding...loose ends. + Customer Driven: Creates a customer -focused environment in which excellent service is… more
    DirectEmployers Association (10/02/25)
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  • CBRE Government and Defense Services (Annapolis, MD)
    …Skill Requirements:** + Minimum of one (1) year experience in a dispatch or similar customer service center position. + Strong written and oral communication ... be rendered. + Prepares work order and distributes to service crew + Schedules service call...+ Highly developed sense of integrity and commitment to customer satisfaction and passion for excellence with respect to… more
    DirectEmployers Association (07/22/25)
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  • GAP Solutions Inc (Herndon, VA)
    …**One year previous experience.** **Minimum Qualifications:** + **Experience as a customer service representative in a call center is preferred.** + ... Director for approval or denial. + Return all incoming call and emails that are received after hours within...skills, with a special emphasis on outstanding, professional, telephone customer service skills.** + **Ability to perform… more
    DirectEmployers Association (10/16/25)
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  • CyrusOne (Sterling, VA)
    …of Visio, AutoCad a plus + Demonstrated desire to provide the highest levels of customer service + Cheerful and enthusiastic attitude + Strong verbal and written ... personally or as a team member in a Data Center Operations & Maintenance environment. **Responsibilities:** + Responsible to...building engineering roles. + Knowledge of ITIL framework and service level standards a plus + Familiarity and knowledge… more
    DirectEmployers Association (08/07/25)
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  • CyrusOne (Sterling, VA)
    …Word(R), Excel(R) programs + Demonstrated desire to provide the highest levels of customer service + Cheerful and enthusiastic attitude + Strong verbal and ... personally or as a team member in a Data Center Operations & Maintenance environment. **Responsibilities:** + Responsible to...AutoCad a plus + Knowledge of ITIL framework and service level standards a plus + Willingness to adjust… more
    DirectEmployers Association (07/25/25)
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  • CyrusOne (Sterling, VA)
    …assistance or an accommodation while seeking employment, please email ###@cyrusone.com or call : ###. We will make a determination on your request for reasonable ... as community, agility, respect, an enjoyable workplace, ethics, and exceptional service . This accolade reflects CyrusOne's dedication to creating an engaging,… more
    DirectEmployers Association (10/02/25)
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  • Epsilon, Inc (Manassas, VA)
    …team members who are committed to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As Security ... compensation. **Where you'll work:** You will work onsite in Manassas, VA. **Our Customer 's Mission:** Team Epsilon has been chosen to deliver full-spectrum IT and… more
    DirectEmployers Association (10/11/25)
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