- SunPower (Washington, DC)
- …to residential customers across the US with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding ... SunPower is seeking a highly skilled and motivated Escalations Specialist to support the business by handling the most...aptitudes, backed by 3+ years' experience in a direct customer facing role. You should be able to perform… more
- COMSO, Inc (Fort Meade, MD)
- Customer Support Specialist I (TS/SCI w/...resolution for Tier 1 (Service Desk) and Tier 2 ( Escalation ) support via the telephone, email and chat + ... Provide a high-level of customer service and support to ensure each ...the client/server/storage/network devices, etc. + Provides support for the escalation and communication of status to agency management and… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** Transform technology into ... opportunity as a **Help Desk Support Service Specialist - Intermediate** with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter… more
- Node.Digital (Arlington, VA)
- Tier 1 Technician/ Specialist Location: Arlington, VA Must have Top Secret Security Clearance Node is supporting a US Government customer on a large ... address emerging threats. Node is seeking a Tier 1 Technician/ Specialist to perform a wide variety of technical tasks...and provides Tier I (Help Desk) and Tier II ( Escalation ) problem identification, diagnosis and resolution of problems *… more
- CACI International (Fort Meade, MD)
- …our global efforts.** **Position Overview:** As a NOC Specialist - Infrastructure Specialist , you will be the escalation point for client queries, providing ... NOC Specialist Job Category: Information Technology Time Type: Full...updated. + Other duties as required to deliver excellent customer experience. * **Technical Proficiency:** + Experience with Virtualization… more
- Kelly Services (Manassas, VA)
- …the problem and escalate issues when necessary. The Associate Technical Services Specialist is responsible for maintaining accurate customer information and ... **Hourly Pay Rate: $23** **Position Summary:** The Associate Technical Services Specialist supports customers via various communication channels. They are the first… more
- Envista Holdings Corporation (Washington, DC)
- …**POSITION SUMMARY** The primary function of the **Regional Clinical Training Specialist ** is to provide hands-on and/or remote post-sale product training on ... will include imaging software and related technology. The Regional Clinical Training Specialist will also serve as source for training escalations within the… more
- Zurich NA (Washington, DC)
- Business Development Specialist 114020 Zurich is seeking a Business Development Specialist to join ZRS in the new Zurich Commercial Services Distribution profit ... enhance our market presence, identify and grow newer, less mature customer /distributor relationships and increase market share. **Key responsibilities:** + Drive… more
- Gama-1 Technologies (Silver Spring, MD)
- GAMA-1 Technologies, LLC seeks a highly experienced Remote Cloud Computing Specialist to support our growing Cloud Services practice. In particular, the successful ... functions, Postgres Databases and EC2 machines. Duties/Responsibilities: The Cloud Solutions Specialist will provide guidance and subject matter expertise in all… more
- MAG (Hanover, MD)
- **Position Summary** MAG Aerospace is seeking an experienced IT Specialist to support as a System Administrator for multiple DoD guest systems at various ... & Nessus) **Requirements** **Minimum Requirements** **Knowledge and Skills** + Knowledge of customer service, the ability to listen carefully and the ability to… more
- MAG (Hanover, MD)
- **Position Summary** MAG Aerospace is seeking an experienced System Administrator/IT Specialist who will be responsible for day to day operational IT support along ... and instructions for Government AIS networks. + Knowledge of customer service, the ability to listen carefully and the...and the ability to quickly determine problem solutions or escalation path. + Ability to arrange things or actions… more
- Amentum (Chantilly, VA)
- …VA office. US Citizenship is required to apply.** **The** **Executive IT Support Specialist ** **is the first point of contact for providing support to the executive ... is responsible for problem determination, incident recording, problem resolution, and escalation per corporate policies and procedures. The successful candidate will… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …support, resource will provide a central point for identification, troubleshooting and escalation of incidents that arise in all environments. Provide support on ... maintain Standard Operating Procedures, Technical User Guides, Troubleshooting Guides, and Customer Contact Database. Conduct quarterly reviews of all documents. *… more
- ABC Imaging (Alexandria, VA)
- …for timely collections efforts, prompt resolution of issues impeding payment, escalation of non-paying customers for resolution, and support of the overall ... open balances with customers and gains payment promises + Escalates accounts within customer organization or within ABC Imaging if primary collection efforts do not… more
- Amazon (Arlington, VA)
- …and drive innovation while adhering to privacy requirements and controls that help protect customer privacy. We are looking for a customer -obsessed person who is ... and services. * Identify privacy related issues and effectively manage escalation and exception processes, including communication to leadership as needed. *… more
- CommuniCare Health Services Corporate (Linthicum Heights, MD)
- …delivering against quantitative and qualitative performance metrics. + Exceptional customer service mindset. JOB RESPONSIBILITIES The HR Operations Analyst provides ... execution - review data before approvals are submitted + Issue resolution/ escalation and coordinate cross functional support with internal teams + Project… more
- Leidos (Ashburn, VA)
- …to conduct hunts on. . Partner with other task leads in support of customer initiatives and cyber incidents. . Create dashboards for key metrics and processes and ... deliver technical presentations to various levels of customer leadership. . Interface with senior DHS & CBP...to detail, adept communication skills, and adherence to defined escalation paths. Clearance: All CBP SOC employees are required… more
- Philips (Washington, DC)
- …diagnostics to external healthcare customers and field partners in order to resolve customer equipment issues and initiate escalation , if appropriate. US work ... Monitoring in the Mid- Atlantic region. This position is responsible for customer relationship management through the effective application of technical knowledge to… more
- TD Bank (Washington, DC)
- … relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to ... and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible… more
- H&R Block (Baltimore, MD)
- …and resolve concerns to ensure customer satisfaction. + Handle customer communications using incident handling, escalation , quality measurement procedures, ... and track user incidents. Responsible for end-to-end resolution and ownership of customer requests or concerns. Closely monitoring requests, communicate with the … more