- Wegmans (Gambrills, MD)
- …ready to collaborate, develop and be leaders. As an hourly leader at our Customer Service Desk , you'll join a dynamic retail environment that's growing, ... this is the role for you! What will I do? + Provide incredible service to customers and engage collaboratively with employees + Manage lottery machines, issue gift… more
- CAI (Washington, DC)
- …solve requests. **Job Description** We are looking for a bilingual customer service -oriented **Bilingual Service Desk Analyst** to provide Level 1 ... **Worksite Flexibility** Remote **Job Summary** As a Bilingual (Spanish/English) Service Desk Analyst, you will be responsible...May perform other job duties as directed by Team Lead or Service Delivery Leader … more
- IAP Worldwide Services, Inc (Mclean, VA)
- …opening procedures | Provide customer service support by staffing a customer service desk to generate Products & Services requests and respond ... Position contingent upon contract award As the Customer Service Manager , you will...and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IGS leverages and… more
- IAP Worldwide Services, Inc (Mclean, VA)
- …opening procedures . Provide customer service support by staffing a customer service desk to generate Products & Services requests and respond ... As the Customer Service Manager, you will be...and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IGS leverages and… more
- Koniag Government Services (Vienna, VA)
- Service Desk Lead Vienna, VA 22180, USA...is seeking an experienced Service Desk Lead to support our federal customer in Vienna, Virginia. ... This is an on-site position in Vienna, VA. The Service Desk Lead will oversee...procedures + Monitoring and reporting on service desk performance metrics + Managing customer relationships… more
- Ross Stores, Inc. (Silver Spring, MD)
- …Retail Associates in providing efficient and friendly service at the registers, Customer Service desk , fitting rooms, sales floor, etc\. **Personal and ... all Associates understand and can execute emergency operating procedures\. ** Customer Service :** * Treats all Customers, Associates,...Must maintain a high level of Customer service \. * Must demonstrate the ability to lead… more
- TekSynap (Arlington, VA)
- …development and issuance of Service Desk operational reports; + Represent the Service Desk team in a customer -facing role; + Liaise with the ... Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service...will be a member of technical team where excellent customer service and professional expertise are required.… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA) (TS/SCI)at SMX(View all jobs) (https://www.smxtech.com/careers/) Fort Belvoir, VA SMX is actively seeking a ... position Monday - Friday.** **Essential Duties & Responsibilities** + Lead Help Desk operations and personnel +...interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions… more
- Red River (Chantilly, VA)
- **Position Summary:** The Service Desk Team Lead (TL) will support a team of 5-10 service desk engineers as an active leader in the management ... are achieved. This role will report to the Technical Service Desk Manager. **Primary Position Tasks:** +...as an escalation point for technicians + Interface with customer POCs when warranted + Escalate tickets and situations… more
- ManTech (Herndon, VA)
- ManTech seeks a motivated, career and customer -oriented **Desktop Support Services Help Desk Lead ** to join our team in **Washington, DC.** This is a hybrid ... and 1 day remote. The **Desktop Support Services Help Desk Lead ** oversees the help desk...(BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our team at Adelphi, MD. + ... + Must have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Site Lead will serve as the primary escalation… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …is seeking Field Service Representatives / Service Desk Specialist Lead to support a customer in Stafford, VA. There are several positions available ... **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST LEAD ...will consist of program management; logistics; asset management; engineering; customer service ; research and development of new… more
- NuAxis Innovations (Washington, DC)
- …especially for field users leveraging rugged devices (eg, Toughbooks). **Responsibilities:** + Lead daily service desk operations, ensuring prompt and ... ** Service Desk Manager** Location **Washington, DC**...a federal IT company on a mission to make customer experience (CX) the center of every government solution.**… more
- Marriott (Arlington, VA)
- …the absence of the Front Office or Assistant Front Office Manager. **Ensuring Exceptional Customer Service ** * Provides services that are above and beyond for ... office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Position directs and works with managers and employees...for guest relations. * Empowers employees to provide excellent customer service . * Observes service … more
- Chenega Corporation (Arlington, VA)
- …**Responsibilities** + Lead , mentor, and motivate a team of Help Desk Technicians, fostering a positive and collaborative work environment. + Conduct regular ... (SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service ...desk performance metrics (eg, ticket volume, resolution time, customer satisfaction) to identify areas for improvement. + Implement… more
- Marriott (Forest Heights, MD)
- … operations on the overall property financial goals and objectives. **Ensuring Exceptional Customer Service ** * Provides services that are above and beyond for ... a positive example for guest relations. * Encourages employees to provide excellent customer service within guidelines. * Handles guest problems and complaints… more
- Marriott (Forest Heights, MD)
- …the absence of the Front Office or Assistant Front Office Manager. **Ensuring Exceptional Customer Service ** * Provides services that are above and beyond for ... office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Position directs and works with managers and employees...for guest relations. * Empowers employees to provide excellent customer service . * Observes service … more
- SAIC (Adelphi, MD)
- …Sciences, Photonics/Electronics/Quantum Sciences, Sciences of Extreme Materials, Terminal Effects, and Weapons. The Service Desk Site Lead will serve as the ... **Description** SAIC is seeking a proven ** Service Desk Manager** to join the...2025. The work is to be performed at the customer site in Adelphi, MD.** ARL's unique research mission,… more
- Link Solutions Inc (Adelphi, MD)
- …and incident statuses. + Lead incident response activities by coordinating with Service Desk Leads and technical support teams. + Track and manage ... quality and compliance-focused, under our guiding philosophy "Mission First, Customer Always". We are ISO 9001:2015, ISO 20000-1:2018, ISO...for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our… more
- Owens & Minor (Washington, DC)
- …and is comprised of 17,000+ global teammates. We operate within distribution, production, customer service , and sales facilities located across the Asia Pacific ... working day + 401(k), eligibility after one year of service + Employee stock purchase plan + Tuition reimbursement...and location. **Position Summary** The Sr. Pricing & Deal Desk Analyst is a critical support role within the… more