- Insight Global (Windsor Mill, MD)
- …of the public and positively impact 65 million Americans per month. The On-Site Helpdesk Analyst is responsible for providing Tier 1 support to customer service ... agents that are using the CCaaS platform (Amazon Connect). Selected candidates will be taking the phone calls, email message, log issues, and requests in the ticketing system and proving the initial assistance/troubleshooting to address customer issues. The… more
- TEKsystems (Cockeysville, MD)
- Attention! one of our top MSP clients is hiring a Helpdesk analyst ! Description This person will be providing mostly phone support to roughly around 175 clients, ... Calls could range from printer issues, network connectivity and Windows 10. This individual also must have some VPN support experience as well as Active Directory support (resetting passwords, unlocking accounts) After this person is trained they may be… more
- TEKsystems (Cockeysville, MD)
- …+ Troubleshoot issues related to printers, network connectivity, Windows 10, and VPNs. + Perform Active Directory tasks (password resets, account unlocks). + Provide ... on-site support and client visits after training. + Handle server, DHCP/DNS, and light SQL troubleshooting. + Document all support activities thoroughly. + Coordinate with third-party vendors as needed. Requirements: + Experience in IT support, preferably… more
- SAIC (Arlington, VA)
- **Description** SAIC has an immediate opening for an analyst to provide onsite support to the Joint Staff, J-7, Joint Doctrine Branch (JDB). The primary work ... location is the Pentagon. As SAIC's onsite representative, the analyst will work with Joint Staff action officers (AOs) to plan and execute the JDB mission. This… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The ER&R Support Center Analyst will be a member of the fully remote team, responsible for inbound and outbound communications with issuers related to verification ... of Marketplace insurance data. The ER&R Support Analyst will need to process requests from stakeholders, determine...service. + Experience analyzing data or working on a helpdesk . + Must be a US Citizen or Authorized… more
- Link Solutions Inc (Frederick, MD)
- …CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Senior-Level) to join our team in support of the US Army PEO Soldier ... Security Clearance + Non-remote (relocation incentive available) The Help Desk Support Analyst will support and manage the functionality and efficiency of desktop… more
- Chimera Enterprises International (Washington, DC)
- …Secretary of Defense for Intelligence & Security (OUSD(I&S)) as a Human Resource Analyst . This position is full time on-site with work performed in the National ... Region, primarily at the Pentagon. As a Human Resource Analyst , you will provide technical support that encompasses all...(ie, briefing slides, spreadsheets, etc.). + Provide customer level helpdesk support on all HR related systems as needed… more
- KBR (Chantilly, VA)
- Title: MISS: IT Customer Support Analyst (Contingency Hire) Belong, Connect, Grow, with KBR! Program Summary The MISS program is a comprehensive initiative aimed at ... medical services. Job Summary As an IT Customer Support Analyst , you will plan, install, troubleshoot, and perform...as required. + Coordinate with the KBR corporate IT Helpdesk on new user account creation and maintenance. +… more
- TEKsystems (Halethorpe, MD)
- Description The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible ... to mid-level troubleshooting to triage and/or resolve issues. Experience: 1-2 years of helpdesk / call center experience 1-2 years of experience working with "help… more
- Ryder System (Washington, DC)
- …+ Evaluate and recommend security improvements and system upgrades. + Monitor Helpdesk queues throughout the day to ensure SLAs are met **Additional ... Responsibilities** + Develop, define and monitor network/security policies for the use of network resources + Manage user remote access, VPN configurations + Participate in on-call rotation and respond to network emergencies or incidents promptly. + Perform… more
- Robert Half Technology (Baltimore, MD)
- …. Assist with new permanent onboarding account setup and change requests . Monitor helpdesk ticketing system queue and act as primary point of contact . Coordinate ... break/fix work with company vendors including deliveries and installs . Manage IT projects as needed and assist with departmental projects Requirements Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory,… more
- Public Consulting Group (Washington, DC)
- …administrators as needed . Provide Tier 2 or 3 support via Zendesk ( helpdesk ) for EDPlan Innovations . Ability to manage multiple projects and clients simultaneously ... requests, and evolve our services based on training and helpdesk feedback o Serve as a main point of...members from EDPlan Innovations o Coordination with Technical Business Analyst to articulate change requests and product feedback and… more
- CACI International (Chantilly, VA)
- …recurring problems and patterns of problems **Qualifications:** + 1+ year of experience in helpdesk support and or networking + Current IAT Level II - Security + ... Degree or equivalent work experience + Experience working with helpdesk ticketing tools and knowledge base resources + Experience...A+ CompTia Server+ CompTia Network+ HDI Customer Help Desk Analyst + Microsoft Office Specialist allspark - ** **… more
- Three Saints Bay (Washington, DC)
- …data entry, application review and processing, case archiving, records management, helpdesk , and other case or administrative support services. + Supervises, ... directs, and coordinates the activities and schedules of supervisors/team leads, analyst staff and other contract staff. + Fosters a work environment that respects… more