- NuAxis Innovations (Washington, DC)
- …later. + Required: One of the following. ITIL v3 Foundations, Help Desk Institute's HDA, CSR, or other IT industry certification. + Knowledge Requirements: ... ** Help Desk Senior Specialist II** Location...**1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience… more
- NuAxis Innovations (Washington, DC)
- … Service Management (ITSM) or IT Operations roles. + Demonstrated experience supervising enterprise IT Help Desk or Service Desk operations. + Proven ... customer support environments. This position requires proven experience supervising service desk / IT operations teams, ensuring quality of service, and… more
- Epsilon, Inc (Alexandria, VA)
- …of work experience in the computer field, with a minimum of two (2) years in a help - desk area, and two (2) years at a mid/senior level position, to include the ... this position. Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate experience, education,… more
- Epsilon, Inc (Alexandria, VA)
- …on new responsibilities business needs change. **Preferred Qualifications:** + One or more Help Desk Institute (HDI) certification preferred; HDI Support Center ... Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate...as a technical liaison between executives, developers and other IT departments. + Serve as the primary technical escalation… more
- IT Veterans (Greenbelt, MD)
- IT Help Desk Manager Greenbelt, MD . Information Technology Apply Now IT Veterans is seeking an IT Help Desk Manager to join our team ... a Public Trust designation, which includes a background investigation. About this Role: The IT Help Desk Manager oversees the daily operations of the … more
- St. George Tanaq Corporation (Washington, DC)
- Project Manager - Technical Support Services/ Help Desk WFH Flexible*Washington, DC (http://maps.google.com/maps?q=Washington+DC+USA) Job Type Full-time ... to quality standards. **Operational Management** + Oversee Tier 1 Help Desk operations providing front-line support via...5+ years of project or program management experience supporting IT help desks or enterprise IT… more
- Leidos (Lorton, VA)
- …Vision, and Values guide the way we do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Manager to join the Mission Support ... a broad skill set including experience leading projects, managing people, supporting Help Desk operations, collaboration across all customers and MSS teams,… more
- NANA Regional Corporation (Alexandria, VA)
- SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ideal ... candidate will provide leadership for the IT Service Desk team and ensure efficient,..., providing support for computer systems, networks, applications, infrastructure, help - desk services, databases, and other technologies. +… more
- CACI International (Reston, VA)
- Help Desk Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular ... Travel: None * * * CACI is seeking a Help Desk Specialist to join our Luke...them per customer expectations and guidance. * Support the IT Operations Manager by understanding appropriate and… more
- System One (Arlington, VA)
- …available ALTA IT Services has a 6-month contract to hire opening for a Service Desk Tower Lead to lead an IT support team, onsite at a federal client site. ... The IT Service Desk Tower Lead will oversee...problem, event, and risk management. + Manage all Service Desk supervisors, trainers, quality manager , and workflow.… more
- Koniag Government Services (Washington, DC)
- …IT Systems LLC, a Koniag Government Services company, is seeking a Tier 3 Help Desk Support Engineer to support KITS and our government customer in ... + Serve as an Escalation point for Tier II help desk . + Maintain the current print...the Government- provided tools (currently Microsoft System Center Configuration Manager -SCCM) and Microsoft Windows SUS Services + Provide intermediate… more
- MPR Associates (Alexandria, VA)
- …exempt position in MPR's Alexandria, VA office reporting to the Service Desk Manager . Duties/Responsibilities + Evaluates and prioritizes incoming telephone, ... firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team....incidents and requests. + Coordinates with users, the Service Desk Manager , and higher tier support to… more
- GovCIO (Washington, DC)
- …currently hiring to support the Pension Benefit Guaranty Corporation (PBGC) IT Infrastructure Support Services (ITIS) program. **Responsibilities** Experience in a ... complex Government IT environment. Ability to troubleshoot and resolve HW, SW,...resolve issues that cannot be fixed at the service desk level. Strong problem-solving and technical skills are essential,… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in ... in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service Level Agreements… more
- GovCIO (Washington, DC)
- …use of hardware and software **Qualifications** + Bachelor's with 8+ years of IT Service Desk support experience (or commensurate experience) + Clearance ... **Overview** GovCIO is currently hiring for a Service Desk Lead to support our USSS Network Operations...team of transformers--people who are passionate about transforming government IT . Every day, we make a positive impact by… more
- General Dynamics Information Technology (Washington, DC)
- …365 applications, and enterprise endpoint management solutions (Intune, Autopilot, Configuration Manager ). + Maintain and support IT operations by testing ... first -time investors are turning to the markets to help pay for their homes, send their children to...capital formation. The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the… more
- Serco (Herndon, VA)
- …migration solutions to Cloud environments. + You will be responsible for the development of IT Help Desk knowledge management plans. + You will be ... IT environments. Our team manages multiple cloud environments providing Network administration, Help Desk , Cybersecurity and SME support for both the network… more
- General Dynamics Information Technology (Mclean, VA)
- …procedures and knowledge base articles. **Required Qualifications:** + 8+ years of experience in a Help Desk or IT Support role, with at least 1 year ... Yes **Job Description:** Transform technology into opportunity as an IT Operations Manager with GDIT. A career...for end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will… more
- Red River (Chantilly, VA)
- …courage in searching for the truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit of excellence. + **Resilience** - ... others; you seek to make those around you successful. The **Operations Manager ** is a client-facing governance role within the Managed Services division, responsible… more
- BAE Systems (Sterling, VA)
- …practices for installation, configuration and operation of on-prem, cloud, and hybrid enterprise IT including help desk operations + Experience with Splunk ... & Security Sector is seeking a Transition and Deployment Manager responsible for leading Cyber IT Engineering...and Deployment Manager responsible for leading Cyber IT Engineering services program for a large Intelligence customer.… more
