- TEKsystems (Columbia, MD)
- Description Our customer is in need of a Helpdesk Technician to join the IT Operations team which consists of the Supervisor and two other technicians. On any ... email or put a ticket in for resolution. The support can be in person or remote. Common remote...required to document properly and update knowledge articles in Track- IT the ticketing system our customer uses. Pay and… more
- Nightwing (Arlington, VA)
- …Administrator or in a similar cloud-based role - 2+ years of directly relevant experience in IT Helpdesk support . - 2+ years MacOS and iOS experience. - Must ... advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Qualifications/Experience: + Active TS/SCI Clearance + Minimum 5 years' experience with helpdesk support and operation in a DoD IT environment + Minimum of 5 ... issues, questions, and requests. + Demonstrate excellence in planning, directing, and managing IT operations helpdesk in an organization similar in size to DoD.… more
- BOOZ, ALLEN & HAMILTON, INC. (Arlington, VA)
- …The world can't wait. You Have: + 1+ years of experience providing customer and user support to an IT operations environment + Experience as a Tier 1 helpdesk ... Helpdesk Technician The Opportunity: Your combination of people...operating systems to work within classified environments, providing in-depth support and leading problem-solving and implementation efforts for specific… more
- HarmonyTech (Washington, DC)
- HarmonyTech Inc. is seeking a highly skilled and experienced Helpdesk Specialist to join our dynamic IT team. As a Helpdesk Specialist, you will be ... responsible for providing expert technical assistance and support for our enterprise systems, cloud platforms, ...Specialist or in a similar role. + Experience supporting IT operations helpdesk in complex environments. +… more
- Chenega Corporation (Springfield, VA)
- …Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs ... with decades of experience working in the Federal marketplace. The **Junior Helpdesk Specialist** provides superior customer service in support of customer… more
- TekSynap (Arlington, VA)
- …equipment and services. **REQUIRED QUALIFICATIONS** + Experience: + 5+ years with help desk support and operation in a DoD IT environment + 5+ years providing ... of the Technical Control Facility Service Desk. + Provide Tier-II Work Center support to receive and log trouble calls, track, resolve, and close trouble tickets… more
- Koniag Government Services (Washington, DC)
- Helpdesk Manager Washington, DC, USA Req #646 Wednesday, July 2, 2025 **Koniag Management Solutions,** a Koniag Government Services company, is seeking a Helpdesk ... Manager with a Top-Secret clearance with the ability to obtain a SCI to support **KMS** and our government customer in Washington, DC. _This position is for a… more
- TEKsystems (Cockeysville, MD)
- Attention! one of our top MSP clients is hiring a Helpdesk analyst! Description This person will be providing mostly phone support to roughly around 175 clients, ... Windows 10. This individual also must have some VPN support experience as well as Active Directory support...& Qualifications A+ and Network+ preferred. * Prior related IT experience helpful but not required. * Good understanding… more
- Insight Global (Windsor Mill, MD)
- …Skills and Requirements - Bachelors degree and 3 years of experience providing Tier 1 IT support - 2 years of experience working with laptops running on ... Helpdesk Analyst is responsible for providing Tier 1 support to customer service agents that are using the...suite - 1 year of experience using Service Now IT Service Management for logging tickets and requests -… more
- Insight Global (Windsor Mill, MD)
- …for a Help Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using ServiceNow application for ... Tier 1 and Tier 2 CCaaS (AWS Connect) application support team. Provide guidance and assistance to Tier 1...2 resources) to log issues and requests in ServiceNow IT Service Manager. Follow defined CCaaS Standard Operating Procedures… more
- TEKsystems (Cockeysville, MD)
- Our client is looking for a tech-savvy IT Support Specialist to provide remote and on-site support for approximately 175 clients. You'll handle a variety of ... + Coordinate with third-party vendors as needed. Requirements: + Experience in IT support , preferably client-facing. + Familiarity with ConnectWise or similar… more
- Leidos (Fort Meade, MD)
- …+ Produce and update network maps, logical paths, and rekey critical devices. + Support IT helpdesk , troubleshoot user and network issues, and uphold ... domain integrity. + Deliver multimedia, VTC, and AV support to military, civilian, and contractor personnel. + Implement security patches, lead restoration and… more
- KBR (Chantilly, VA)
- …support to staff and subcontractors as required. + Coordinate with the KBR corporate IT Helpdesk on new user account creation and maintenance. + Accounts may ... Title: MISS: IT Customer Support Analyst (Contingency Hire) Belong, Connect, Grow, with KBR! Program Summary The MISS program is a comprehensive initiative aimed… more
- Three Saints Bay (Arlington, VA)
- **CON- IT Systems Support Specialist (4982)** Location **Arlington, VA** Job Code **4982** \# of Openings **1** Apply Now ... Contractor industry leader is seeking an Enterprise Contract Writing Module/CON- IT Software Administrator to support our customer. **Responsibilities:**… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …**Job Family:** Help Desk **Skills:** Computer Hardware,Information Technology ( IT ),Remote Access,Remote Support ,Troubleshooting **Certifications:** COMP TIA ... Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter...Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure WHAT YOU'LL NEED… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …oversee our helpdesk team. In this role, you will monitor, support , and manage computer processing activities, ensuring seamless operations and prompt responses ... helpdesk operations, driving efficiency and excellence in customer support . Join us to make a significant impact by...your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.… more
- NFM Lending (Linthicum, MD)
- …problems, and work in conjunction with the System Administrator to provide resolution. The IT Support Staff will be expected to take ownership of assigned ... + Receive and respond to incoming calls, e-mails, and helpdesk tickets regarding information technology issues. + Assist in...position may require occasional overtime and travel. + The IT Support Staff is expected to maintain… more
- US Courts (Washington, DC)
- …Specialist) position is in the Information Technology Office (ITO) and reports to the IT Support Manager. ITO provides technology-based tools and services to ... users on new features, best practices, and productivity tips. Provide ongoing user support via helpdesk and internal communication channels. Act as the primary… more
- NCR VOYIX (Annapolis, MD)
- …to satisfy customer requirements + Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting. BASIC QUALIFICATIONS: ... adhere to the contractual SLAs + Monitor and analyze Helpdesk entries to ensure client needs are properly met...Science degree in Information Technology or 5+ years of IT /Software Application Support + Must have CompTIA… more