- CACI International (Washington, DC)
- IT Service Management ( ITSM ) Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... system infrastructure. CACI is looking for an experienced, innovative, and motivated ** IT Service Management ( ITSM )** **Specialist** to support the… more
- Leidos (Camp Springs, MD)
- …of experience. Additional years of experience may be substituted for degree. + Experience in IT Service Management ( ITSM )- Prior experience in problem ... resolution progress. + Continuous Improvement- Develop strategies to enhance IT service stability and minimize disruptions. **Basic...management , incident management , or IT operations. + Analytical &… more
- CACI International (Forest Heights, MD)
- …projects across our enterprise. The ideal candidate will have a strong background in IT service management ( ITSM ), experience delivering and or ... ServiceNow Fundamentals certification + 3+ years of experience in IT project management with 2+ years focused...delivery methods + Familiarity with ITIL concepts and enterprise service management practices + Strong communication skills… more
- SAIC (Chantilly, VA)
- …applicant will exhibit flexibility in task execution, provide technical expertise on a variety of IT Service Management ( ITSM ) topics, to include ... service delivery oversight, Event Management , Incident Management , Problem Management ,...validation, etc.) in order to deliver continuity across multiple IT service deliveries. As a SETA advisor,… more
- CACI International (Sterling, VA)
- …be responsible for developing, implementing, and maintaining quality assurance procedures within the IT Service Management ( ITSM ) framework, focusing on ... process owners to ensure alignment of quality assurance activities with overall service management objectives. + Lead training initiatives to educate team… more
- CACI International (Springfield, VA)
- …resources supporting mission-critical operations * Basic knowledge of ServiceNow, Windows Desktops, other IT Service Management ( ITSM ) Systems, ITIL ... experienced professional with operational experience in briefing, scheduling, coordination, management of IT Changes (maintenance activities), professional… more
- CACI International (Springfield, VA)
- …* Excellent organizational skills * Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management ( ITSM ) Systems, ITIL Service ... an experienced professional with operational experience in scheduling, coordination, management of IT Changes (maintenance activities), and documentation.… more
- CACI International (Chantilly, VA)
- … (SIAM) Operations Lead** with 10 or more years of combined IT Program Management , Service Management ( ITSM ), and Systems Engineering (SE) ... Lead, you will: + Understand the Government customer and IT Service Provider ITSM and...clients, specifically within the Intelligence Community + Familiarity with IT Service Management toolsets such… more
- Capital One (Mclean, VA)
- …GCP, Azure) + 5+ years of experience in IT Asset Management (ITAM) , IT Service Management ( ITSM ), IT Risk Management domains + 5+ years ... Sr. Distinguished Engineer - Asset Management As a Senior Distinguished Engineer at Capital...2+ years of experience in defining and deploying future-state ITSM /ITAM processes and identifying solutions from a people, process… more
- TekSynap (Chantilly, VA)
- …administration, configuration, and scripting, ensuring the platform aligns with business needs and IT Service Management ( ITSM ) best practices. This ... services andapplications. Theservice desk uses ServiceNow asanInformation Technology Service Management ( ITSM ) tool set...actionable service catalog and support for other IT service management functions. ServiceNow… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …support to continue their critical operations. To do well in this role, familiarity with IT Service Management ( ITSM ) principles and a strong foundation ... a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of...include addressing a wide range of incidents and managing service requests through the ServiceNow ticketing platform. This position… more
- CACI International (Chantilly, VA)
- …and training materials. + Work with IT teams to integrate CMDB data with other IT service management ( ITSM ) processes, such as incident management ... IT infrastructure components (servers, networks, storage, databases). + Knowledge of IT service management ( ITSM ) frameworks, such as ITIL. +… more
- CompuCom (Annapolis, MD)
- …will bring deep expertise in ServiceNow Architecture and Integration with a strong focus on ** IT Service Management ( ITSM )** and ** IT Operations ... role will be instrumental in designing scalable and efficient solutions that drive IT operations, automation, and service delivery across the enterprise. The… more
- V2X (Springfield, VA)
- … IT enterprise. + Demonstrated experience working with Commercial off the Shelf (COTS) IT Service Management ( ITSM ) software suites such as BMC ... or more years of experience working in an enterprise IT Service Desk or Help Desk role....Improvement. + Demonstrated experience working with remote monitoring and management tools to troubleshoot, assess, and resolve issues across… more
- Leidos (Camp Springs, MD)
- …skills + Two years of experience in customer relations or user experience + Experience in IT Service Management ( ITSM )- Prior experience in problem ... IT requirements for AFELM users + Monitoring IT service delivery against agreed-upon SLAs. Identifying...management , incident management , or IT operations. + Analytical &… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …Server operating systems in a production environment. + Understanding of and experience applying ** IT Service Management ( ITSM ) best practices** , ... Minimum of three (3) years of experience in an IT support or customer service role, with...automate routine tasks** , streamline processes, and support system management . + Familiarity with **Jira Service Desk**… more
- Chenega Corporation (Washington, DC)
- …to provide technical support for system incidents and changes while leveraging ServiceNow for IT service management ( ITSM ). The ideal candidate will ... with ServiceNow workflows, scripting (JavaScript preferred), and integrations. + Knowledge of IT service management frameworks (ITIL certification is a… more
- CACI International (Arlington, VA)
- …responsible for the day-to-day administration, configuration, and support of the ServiceNow platform, focusing on IT Service Management ( ITSM ) and IT ... between ServiceNow and other systems + Support Organizational Change Management and Continual Service Improvement initiatives +...government or highly regulated environments + Knowledge of CMDB management and IT asset management … more
- CACI International (Chantilly, VA)
- …Architects and Developers for the Sustainment and Administration of an Enterprise ServiceNow implementation ( IT Service Management ( ITSM ), IT ... of the platform. + Create and enforce configuration, change, and release management policies and procedures + Ensure the Platform sustainment team proactively… more
- SAIC (Chantilly, VA)
- …facilitating the allocation of those requirements to a development team. A strong acumen of IT Service Management ( ITSM ) practices, such as ITIL, CMMI, ... of success associated with each sprint and program increment. + Identify service delivery deficiencies and suggest rework to improve offerings. + Capture success… more