- Orion Consortium (Fort Meade, MD)
- TS/SCI FS poly required. Position Description: Ticket Coordinator to perform the activities associated with the management of dedicated ticket queues to include ... prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met. The job duties are as follows: + Monitoring dedicated queues and assign tickets to appropriate resources for… more
- KBR (Bethesda, MD)
- …computer hardware and software or security administration. Monitors high traffic ticket queue to work towards, and meet, defined team Service Levels. Leveraging ... process guidelines. + Bring forward ideas, including one Tier 0 automation process, to innovate the Service Desk as...maintain knowledge base. + Rotationally leveraged as a support coordinator to assist with high call and ticket traffic,… more