• Service Desk Incident

    Link Solutions Inc (Adelphi, MD)
    …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) Our Service Desk Incident Manager will be responsible for ensuring… more
    Link Solutions Inc (06/28/25)
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  • Senior Service Desk Manager

    ManTech (Herndon, VA)
    **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in **the DC, Maryland, and Virginia (DMV) area** ... . This role is responsible for managing the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and event and … more
    ManTech (05/17/25)
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  • Senior Service Desk Program…

    ManTech (Herndon, VA)
    **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in the **DC, Maryland, and Virginia (DMV) area** ... . In this role you will manage the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and event and incident more
    ManTech (06/11/25)
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  • Service Desk Manager

    NuAxis Innovations (Washington, DC)
    ** Service Desk Manager ** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make ... NOW! We are currently seeking a talented and motivated ** Service Desk Manager ** for a...performance reviews. + Ensure effective use of ServiceNow for incident , request, and asset management. **Required Qualifications:** + HDI… more
    NuAxis Innovations (06/28/25)
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  • Help Desk Manager

    Chenega Corporation (Arlington, VA)
    **Req ID:** 36590 **Summary** **Help Desk Manager ** **Arlington, Virginia** Are you ready to enhance your skills and build your career in a rapidly evolving ... of our nation. SecuriGence is seeking a talented **Help Desk Manager ** to help contribute to our...(SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service more
    Chenega Corporation (06/24/25)
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  • Service Desk Lead (Ft. Belvoir, VA)…

    SMX (Fort Belvoir, VA)
    Service Desk Lead (4286) (Ft. Belvoir, VA)...Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager ** for a full-time, on-site position at ... Ft. Belvoir. The Senior Help Desk Supervisor will be responsible for the day-to-day operations...interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions… more
    SMX (05/13/25)
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  • Service Desk Specialist - active…

    V2X (Springfield, VA)
    …(ITSM) software suites such as BMC Remedy, ServiceNow, or HP Service Manager , for performing Service Desk related duties and responsibilities. + ... professionalism. We are hiring a great opportunity for an Service Desk Specialist - active TS/SCI clearance....to elicit all necessary details to capture their IT service request, incident , or problem accurately and… more
    V2X (07/07/25)
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  • Associate Service Desk Technician

    NTT America, Inc. (Ashburn, VA)
    …the 24 x 7 x 365 NOC environment and act as escalation point for Service Desk Technicians. **What you'll be doing** **ESSENTIAL DUTIES & RESPONSIBILITIES** + ... and thrive. **Your day at NTT DATA** Provide customer service , troubleshooting, as well as incident escalation...hardware, software, telecom, and communication services with support from Service Desk Senior Analysts. + Coordinates with… more
    NTT America, Inc. (04/25/25)
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  • Help Desk Specialist

    CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
    …management tasks and recommend improvements to ITIL processes. -Document customer help desk SOPs, support instructions for event/ incident resolution, and provide ... **Help Desk Specialist** **Category:** Business Consulting, Strategy and Digital...Administrator, Oracle Java SE 8 Programmer I, Oracle Enterprise Manager 12c Essentials (OEM 12c), Oracle Business Intelligence Publisher… more
    CGI Technologies and Solutions, Inc. (05/24/25)
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  • Help Desk Support Analyst (Senior-Level)

    Link Solutions Inc (Frederick, MD)
    …CCNA Security, GICSP, GSEC, SSCP, etc.). + 5-7 years experience within a Help/ Service Desk environment. + Experience with remote connection and troubleshooting ... Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Senior-Level) to join our team in...service teams to ensure a timely response to service requests and incident tickets. Become an… more
    Link Solutions Inc (07/04/25)
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  • Help Desk Technician - Tier 1 Bench

    IntelliDyne (Falls Church, VA)
    Help Desk Technician - Tier 1 Bench Clearance: Eligible... by the third ring. + Create a customer incident in Remedy, the call tracking software for every ... procedures. + Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements. +...and 8 years relevant support experience + Superior customer service skills a must; strong desire to provide the… more
    IntelliDyne (07/01/25)
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  • Program Manager

    TekSynap (Arlington, VA)
    …Ten (10) years' experience as a program manager . + Experience managing a 24x7x365 Service Desk of 50+ FTE + Experience managing Profit and Loss + DOD ... (WIs), and program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement… more
    TekSynap (04/17/25)
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  • Customer Service Manager

    IAP Worldwide Services, Inc (Mclean, VA)
    Position contingent upon contract award As the Customer Service Manager , you will be responsible for providing customer service support, scheduling, ... customer service support by staffing a customer service desk to generate Products & Services...of the key management and control | The Customer Service Manager , or their approved designees, must… more
    IAP Worldwide Services, Inc (06/03/25)
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  • Cyber Queue Manager

    Leidos (Camp Springs, MD)
    …Security+ (or must obtain within 90 days). + 2+ years of experience in a help desk , service desk , or IT operations environment. + Interest in transitioning ... your resume with us today! **Primary Responsibilities:** + Manage and triage cybersecurity service requests and incident tickets in platforms such as BMC Remedy,… more
    Leidos (06/24/25)
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  • IT Operations Manager

    Red River (Chantilly, VA)
    …as the **primary day-to-day contact for assigned clients** , working closely with ** Service Desk Leadership** , who oversees technical operations, and the ** ... Service Delivery Manager (SDM)** , who manages service performance....against SLAs and KPIs in coordination with SDM and Service Desk Leadership. + Drive the creation… more
    Red River (07/08/25)
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  • Deputy Program Manager

    TekSynap (Arlington, VA)
    …Five (5) years' experience as a program manager + Experience managing a 24x7x365 Service Desk of 50+ FTE + Experience managing Profit and Loss + DOD ... (WIs), and other program documentation. + Help implement the service desk strategy, quality assurance (QA) programs,...Manager to join our team supporting DISA JSP Service Delivery. TekSynap is a fast-growing high-tech company that… more
    TekSynap (04/17/25)
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  • End User Services Manager

    ManTech (Herndon, VA)
    …+ Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of leadership experience in ... motivated, career and customer-oriented **Desktop Support Services End User Manager ** to join our team in **Washington, DC.** This... service desk support and operations. + One… more
    ManTech (05/09/25)
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  • Helpdesk Manager

    Insight Global (Windsor Mill, MD)
    …1 and Tier 2 resources) to log issues and requests in ServiceNow IT Service Manager . Follow defined CCaaS Standard Operating Procedures (SOPs) for Incident ... https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 3+ years of Help Desk /Desktop support experience. 3 years of experience working with… more
    Insight Global (07/08/25)
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  • Remedy Queue Manager

    Chenega Corporation (Fort Belvoir, VA)
    …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... Manager Ft. Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service ...parent ticket and proper follow-up is performed once an incident is resolved. + Coordinate resources with teams across… more
    Chenega Corporation (06/02/25)
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  • Assistant Program Manager

    HealthFitness (Washington, DC)
    …and development and flexible employment opportunities. Join HealthFitness as an **Assistant Program Manager ** and play a key role in supporting our client site in ... fitness program. You will oversee day to day operations and routinely serves as Manager on Duty. You may assist with development of the annual budget, strategic… more
    HealthFitness (05/14/25)
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