- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...support, and projector support and installation, site and station manager kiosk support + Perform endpoint device imaging +… more
- NuAxis Innovations (Washington, DC)
- …within 30 days of hire). + **Preferred Certifications:** + Service Desk -specific certifications, such as **HDI Support Center Manager ** or **ITSM ... IT customer support environments. This position requires proven experience supervising service desk /IT operations teams, ensuring quality of service… more
- Epsilon, Inc (Arlington, VA)
- …this position. Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate experience, education, ... partners and foreign military sales (FMS) clients, providing top-tier desk -side support, and offering adaptable enterprise infrastructure solutions. Our services,… more
- Epsilon, Inc (Arlington, VA)
- …this position. Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate experience, education, ... partners and foreign military sales (FMS) clients, providing top-tier desk -side support, and offering adaptable enterprise infrastructure solutions. Our services,… more
- Epsilon, Inc (Arlington, VA)
- …this position. Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate experience, education, ... partners and foreign military sales (FMS) clients, providing top-tier desk -side support, and offering adaptable enterprise infrastructure solutions. Our services,… more
- Dentons US LLP (Washington, DC)
- …classes, reserving facilities, and maintaining evaluations. + Support other IT teams such as Service Desk and Applications groups as needed. + Partner with HR ... delivery of training programs. + Provide regular updates to the Service Delivery Manager on program implementation, milestones, and resource issues. + Coordinate… more
- Epsilon, Inc (Washington, DC)
- …this position. Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate experience, education, ... level (Tier 3) technical support to customers and all service -related problems. In this position you will: + Assist...perform essential job functions: + Prolonged periods of computer desk work. + Dexterity of hands and fingers to… more
- Commvault (Washington, DC)
- …leadership. + Coordinate the involvement of company personnel, including support, service , and management resources, in order to meet account performance objectives ... expectations. + Manage a matrixed sales team; liaison with clients, Deal Desk , inside sales, partners, channels, sales engineers, professional services, finance and… more
- Epsilon, Inc (Alexandria, VA)
- …world class customer service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident ... Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate...monitoring (MI), and Advanced Problem Resolution (APR) technicians. Our Service Desk Agents are the initial point… more
- Epsilon, Inc (Alexandria, VA)
- …more Help Desk Institute (HDI) certification preferred; HDI Support Center Manager is preferred. + ServiceNow Certification + 7+ years of configuration, advanced ... Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate...incident documentation is required + Address urgent requests for service and assume the duties of any team member… more
- Epsilon, Inc (Manassas, VA)
- …this position. Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate experience, education, ... partners and foreign military sales (FMS) clients, providing top-tier desk -side support, and offering adaptable enterprise infrastructure solutions. Our services,… more
- Epsilon, Inc (Quantico, VA)
- …Technology services for the MCU including network and systems, data center, service desk , cybersecurity, and audio visual/video teleconferencing. **An average ... Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate...perform essential job functions: + Prolonged periods of computer desk work. + Dexterity of hands and fingers to… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** Seize your opportunity to make a personal impact as a Service Desk Manager . GDIT is your place to make meaningful ... projects and grow a rewarding career. At GDIT, people are our differentiator. As a Service Desk Manager you will help ensure today is safe and tomorrow is… more
- NANA Regional Corporation (Alexandria, VA)
- SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ... ideal candidate will provide leadership for the IT Service Desk team and ensure efficient, effective, and high-quality support across the organization. To join… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, MD. ... an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Incident Manager will be responsible for ensuring efficient… more
- MPR Associates (Alexandria, VA)
- …a full-time, exempt position in MPR's Alexandria, VA office reporting to the Service Desk Manager . Duties/Responsibilities + Evaluates and prioritizes ... resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager , and higher tier support to escalate and resolve more… more
- System One (Arlington, VA)
- … to include incident, request, problem, event, and risk management. + Manage all Service Desk supervisors, trainers, quality manager , and workflow. + Ensure ... Job Title: Service Desk Tower Lead Location: Arlington,...Job Title: Service Desk Tower Lead Location: Arlington, VA On-Site -...+ ITIL v3 or v4 Foundation Certified (or HDI Manager Level) onsite with a minimum of 10 years… more
- TekSynap (Washington, DC)
- …Program Manager Operations Manager Secure Supply Chain Manager Operations Manager Service Desk Manager IT Broadcast Engineer Installation ... background check. If you are contacted for an opportunity the employment manager will provide the job description and requirements. **Overview** We are seeking… more
- Public Consulting Group (Washington, DC)
- …conducting root cause analyses, classifying severity, and planning resolutions. + Work alongside the Service Desk Manager to ensure tickets are routed and ... Tier-1 support staff and escalates unresolved issues and risks to the project manager . + Confirm that solutions are properly deployed and verified within production… more
- IT Veterans (Greenbelt, MD)
- IT Help Desk Manager Greenbelt, MD . Information...Manager oversees the daily operations of the IT service desk in support of federal agency ... Apply Now IT Veterans is seeking an IT Help Desk Manager to join our team in...Tier 1, Tier 2, and Tier 3 IT help desk staff, ensuring consistent, high-quality service delivery.… more
