- Maryland Department of Transportation (Baltimore City County, MD)
- Service Desk Manager ( IT Assistant Director I) Salary $97,972.00 - $152,528.00 Annually Location Baltimore City Job Type Full Time Job Number ... MDTA is seeking an experienced IT professional to oversee its Service Desk , Mobile Device Management and Mobile Phone Management, and Support Services within… more
- MPR Associates (Alexandria, VA)
- …engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Manager to join our IT team. If you are seeking a ... Desk staff and other personnel in the IT department. The Service Desk Manager is expected to take ownership of user support issues and be proactive… more
- Arena Technical Resources, LLC (Washington, DC)
- …support are handled in a timely and efficient manner. This position reports to the IT Service Desk Manager . Responsibilities: - Managing the day-to-day ... IT Service Desk Supervisor Location: Washington, DC, US Job ID: ATR 17107 Job Description Position Title: IT Service Desk Supervisor Location:… more
- TekSynap (Washington, DC)
- … Operations Manager Secure Supply Chain Manager Operations Manager Service Desk Manager IT Broadcast Engineer Installation Manager ... The TekSynap Senate ITSC V contract employees are currently supporting roles as: Program Manager Lead System Consultant System Consultant Deputy Program Manager… more
- NuAxis Innovations (Washington, DC)
- ** Service Desk Manager ** Location **Washington,...oversees Tier 1 and Tier 2 service desk operations for a high-volume, high-touch IT support ... NOW! We are currently seeking a talented and motivated ** Service Desk Manager ** for a...or equivalent certification. + 5+ years of experience managing IT service desks in a government or… more
- NANA Regional Corporation (Alexandria, VA)
- SUVI is seeking a Service Desk Manager to...Government. The ideal candidate will provide leadership for the IT Service Desk team and ... today! **Responsibilities** + Oversee the daily operations of the organization's IT Service Desk , providing support for computer systems, networks,… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in **the DC, Maryland, and Virginia (DMV) area** ... Business Administration or a related field + 8+ years of experience in service desk operation, leading IT support teams and delivering high-quality end-user… more
- SAIC (Adelphi, MD)
- **Description** SAIC is seeking a proven ** Service Desk Manager ** to join the **Army Research Laboratory (ARL) Information Technology ( IT ) ... and technician issues and will interface with the Program Manager to drive process improvement and service ...ten (10+) years of relevant experience working in an IT or Service Desk environment… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, MD. ... DoD Security Clearance. + Non-remote (relocation incentive available) Our Service Desk Incident Manager will...five (5) years of relevant experience working in an IT or Service Desk environment.… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 36590 **Summary** **Help Desk Manager ** **Arlington, Virginia** Are you ready to enhance your skills and build your career in a rapidly evolving ... of our nation. SecuriGence is seeking a talented **Help Desk Manager ** to help contribute to our...(SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service … more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA)...Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager ** for a full-time, on-site position at ... desk . This role involves overseeing the delivery of IT help desk services, managing IT...for interacting with customers, managing their work with an IT service management (SM) ticketing system, and… more
- V2X (Springfield, VA)
- …(SSCP) + Experience + Shall have 1 or more years of experience working in an enterprise IT Service Desk or Help Desk role. + Demonstrated experience ... the Tier 1 team members of an Information Technology ( IT ) Enterprise Service desk responsible...as BMC Remedy, ServiceNow, or HP Service Manager , for performing Service Desk … more
- Koniag Government Services (Vienna, VA)
- … Desk Lead will oversee day-to-day operations of a 24/7 service desk team, ensure delivery of high-quality IT support services while maintain compliance ... systems such as JIRA, Confluence or Service Manager and other service desk ...working with federal government clients + Knowledge of federal IT security requirements + Previous experience in a classified… more
- Leidos (Ashburn, VA)
- **Description** The National Security Sector within Leidos is seeking Help Desk Manager with strong systems, software, cloud, and Agile experience to support a ... of entry (POEs) into the United States. The Help Desk Manager will provide oversight to the...internal and external customers. + Train, coach and mentor Service Desk Specialists (Level II) including career… more
- MPR Associates (Alexandria, VA)
- …a full-time, exempt position in MPR's Alexandria, VA office reporting to the Service Desk Manager . Duties/Responsibilities + Evaluates and prioritizes ... actively seeking a capable and motivated Service Desk Analyst to join our IT team....of incidents and requests. + Coordinates with users, the Service Desk Manager , and higher… more
- CACI International (Forest Heights, MD)
- …* **The Opportunity:** CACI is seeking a Service Desk Analyst to support an existing IT Service Desk team. As a Service Desk Analyst, you ... accurately in a fast paced and changing environment. Qualified candidates working with the Service Desk Manager will work to ensure all Service Level… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- **Help Desk Manager ** **Category:** Business Consulting, Strategy and Digital Transformation **Main location:** United States, Virginia, Fort Belvoir **Position ... . **Position Description:** We are looking for a Helpdesk Manager to lead and oversee our helpdesk team. In...Oracle User Productivity Kit (UPK) tool. -Ensure DAI Help Desk support contractor staff is trained. -Configure Commercial Off-The-Shelf… more
- Red River (Chantilly, VA)
- …target SLA and KPI objectives are achieved. This role will report to the Technical Service Desk Manager . **Primary Position Tasks:** + Primary service ... **Position Summary:** The Service Desk Team Lead (TL) will...skills are a must. + Seven years of general IT experience. **Preferred Education/Certification/Experience:** + MCSA server, Azure and/or… more
- Link Solutions Inc (Adelphi, MD)
- …experience. + Must have at least ten (10+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent ... for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our...and technician issues and will interface with the Program Manager to drive process improvement and service … more
- GovCIO (Washington, DC)
- …IT teams and vendors to resolve issues that cannot be fixed at the service desk level. Strong problem-solving and technical skills are essential, along with ... clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience. Current… more