- NuAxis Innovations (Washington, DC)
- ** Help Desk Senior Specialist II** Location...resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets ... NOW! We are currently seeking a talented and motivated ** Help Desk Specialist II** for a Full-Time...Tier I support **Essential Functions:** + Provide onsite desk -side and remote technical support. The onsite support may… more
- CBRE Government and Defense Services (Mclean, VA)
- …and related applications. This role bridges technical administration with frontline support, offering Tier 1 help desk assistance, troubleshooting ... applications. This role bridges technical administration with frontline support, offering Tier 1 help desk assistance, troubleshooting application… more
- NuAxis Innovations (Washington, DC)
- …for Tier I and Tier II staff as needed. + Coach Help Desk personnel, guiding, teaching, and implementing best business practices. + Establish training ... **Technical Trainer** Location **Washington, DC** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a...plans and provide Help Desk personnel with refresher training as… more
- NuAxis Innovations (Washington, DC)
- …Service Management (ITSM) or IT Operations roles. + Demonstrated experience supervising enterprise IT Help Desk or Service Desk operations. + Proven ability ... **Operations Supervisor** Location **Washington, DC** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer… more
- NuAxis Innovations (Washington, DC)
- …through tracking systems to ensure a timely resolution. (ie: ITSM tool- CA Service Desk , SharePoint, etc.) + Provides targeted TIER 2 Support for applications ... **PC Deployment Technician** Location **Washington, DC** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make… more
- Epsilon, Inc (Alexandria, VA)
- …of work experience in the computer field, with a minimum of two (2) years in a help - desk area, and two (2) years at a mid/senior level position, to include the ... AMERICAN SYSTEMS until December 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1 , 2026. We're committed to a smooth transition and look forward to what… more
- Epsilon, Inc (Alexandria, VA)
- …new responsibilities business needs change. **Preferred Qualifications:** + One or more Help Desk Institute (HDI) certification preferred; HDI Support Center ... 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1 , 2026. We're committed to a smooth transition and...and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a… more
- Tyto Athene (Reston, VA)
- …SSO integrations. + Provide Tier III support and work with Desktop Support/ Help Desk personnel, both internal and external (vendors), to provide resolutions ... of an integrated team including cybersecurity specialists, network engineers, service desk analysts, and other personnel. Applicant should be multi-disciplined with… more
- Red River (Chantilly, VA)
- …remote access, and business-critical software + Ability to assess, triage, and resolve Tier 1 technical issues quickly and accurately while following established ... truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit...Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support KITS and our government customer in ... qualified, experienced and self-motivated individual to perform the duties of a Tier 1 Help Desk Engineer to support a potential future business… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk , Tier 2 End ... + . Provide second-level technical support for escalated incidents and service requests from Tier 1 Help Desk . + . Diagnose and resolve complex hardware,… more
- General Dynamics Information Technology (Quantico, VA)
- …actual, potential, or suspected criminal, terrorism, sabotage, espionage, and subversive activities. **HOW OUR TIER 1 HELP DESK ANALYST WILL MAKE AN ... Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier I** with GDIT. A career in enterprise… more
- Koniag Government Services (Washington, DC)
- … Help Desk Engineer will:** + Serve as an escalation point for Tier 1 Help desk + Install desktop, laptop, and tablet computers, peripherals, and ... Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in… more
- St. George Tanaq Corporation (Washington, DC)
- …performance reviews, and ensure adherence to quality standards. **Operational Management** + Oversee Tier 1 Help Desk operations providing front-line ... Project Manager - Technical Support Services/ Help Desk WFH Flexible*Washington, DC (http://maps.google.com/maps?q=Washington+DC+USA)...a **Project Manager** to oversee the full lifecycle of Tier 1 -3 Technology Support Services for our… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk , Tier 2 End ... software, account, and connectivity issues, escalating complex incidents to Tier 2, and maintaining accurate ticketing in ServiceNow. ....of experience if no degree . 3+ years of help desk or related experience . Public… more
- Leidos (Lorton, VA)
- …guide the way we do business. Leidos is seeking an experienced Enterprise Help Desk (EHD) Tier 1 Manager to join the Mission Support Services (MSS) ... skill set including experience leading projects, managing people, supporting Help Desk operations, collaboration across all customers...limited to: + Hire, train and coach the EHD Tier 1 team, + Train and coach… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …PCs, servers, printers, VDIs, and other peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate and recreate ... The Service Desk Technician - Intermediate provides Tier 1 and Tier 2...3 to 5 years in IT support or related help desk environments * Education: High School… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …related discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk , Tier 2 End ... . Troubleshooting complex hardware, software, and network issues escalated from Tier 1 . Managing ticket queues . Collaborating with other IT teams… more
- General Dynamics Information Technology (Quantico, VA)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a ** Help Desk Analyst Tier 1 ** at GDIT. Shape what's next for ... subversive activities. **MEANINGFUL WORK AND PERSONAL IMPACT** As a ** Help Desk Analyst Tier 1 ** , the work you'll do at GDIT will be impactful to the… more
- Kaizen Approach, Inc (Linthicum, MD)
- …GOTS applications + Experience providing Tier 1 or Tier 2 Help Desk support + Experience troubleshooting through technical directories and virtual ... that values your technical ambition? We are seeking a Help Desk Specialist to support our mission-focused...administrative IT support. In this role, you will deliver Tier 1 assistance to end users, troubleshoot… more
