- NuAxis Innovations (Washington, DC)
- …Documents, tracks, and monitor tickets to ensure a timely resolution. + Provides second- tier support to users' applications or hardware issues. + Interacts with ... **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience...to deliverables and performance metrics where applicable. u The Tier II support is involved in resolving… more
- NuAxis Innovations (Washington, DC)
- …a timely resolution. (ie: ITSM tool- CA Service Desk, SharePoint, etc.) + Provides targeted TIER 2 Support for applications and/or hardware issues that arise ... **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience...and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more… more
- NuAxis Innovations (Washington, DC)
- …to lead distributed teams across Tier 1, 2 , and 3 support levels. + Experience coordinating secure IT asset handling: loading dock logistics, barcode ... professional experience). + 7+ years of experience managing large-scale IT deployments or support operations in a federal or DOD environment. + Demonstrated… more
- Epsilon, Inc (Arlington, VA)
- …year. **Our Customer's Mission:** Team Epsilon has been chosen to deliver full-spectrum IT and Cyber Security support to a critical and enduring multinational ... international partners and foreign military sales (FMS) clients, providing top- tier desk-side support , and offering adaptable enterprise...be a US Citizen. In accordance with 8 USC 1324b(a)( 2 )(C) , Epsilon will not consider candidates for this… more
- Epsilon, Inc (Arlington, VA)
- …year. **Our Customer's Mission:** Team Epsilon has been chosen to deliver full-spectrum IT and Cyber Security support to a critical and enduring multinational ... international partners and foreign military sales (FMS) clients, providing top- tier desk-side support , and offering adaptable enterprise infrastructure… more
- Epsilon, Inc (Arlington, VA)
- …year. **Our Customer's Mission:** Team Epsilon has been chosen to deliver full-spectrum IT and Cyber Security support to a critical and enduring multinational ... international partners and foreign military sales (FMS) clients, providing top- tier desk-side support , and offering adaptable enterprise...be a US Citizen. In accordance with 8 USC 1324b(a)( 2 )(C) , Epsilon will not consider candidates for this… more
- Epsilon, Inc (Alexandria, VA)
- …or chat) to remedy technical issues, while the APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is tasked ... **Executive Support Technician III** **Epsilon is now part of...Act as a technical liaison between executives and other IT departments. + Resolve tech issues escalated or reported… more
- Washington Metropolitan Area Transit Authority (New Carrollton, MD)
- …tickets in Computer Associates Service System and provide Tier 1, Tier 2 and Tier 3 support before escalating to the appropriate functional area ... partnering with PeopleSoft HCM Specialists, Reporting Analysts, Business Process Owners and IT Developers. + Addresses and resolves routine problems as well as… more
- Epsilon, Inc (Alexandria, VA)
- …+ ITIL Foundation Certification and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a large environment, ... combining our expertise and expanding our resources to enhance support for our customers and create new opportunities for...preferably supporting more than 10,000 users. Tier 2 management includes; call management, accounts… more
- Towne Park (Bethesda, MD)
- …a specific plan or program terms. **JOB SUMMARY** The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account ... on all shifts + Efficiently allocates labor resources to support service delivery + Works with the Area/District Manager...+ Associate's degree preferred and a minimum of two ( 2 ) years of related experience and/or training; OR equivalent… more
- Tyto Athene (Ashburn, VA)
- …process + Being the representative for the first stage of escalation for Incidents + Managing Tier 1 and Tier 2 incident responses + Ensuring that all ... **Description** Tyto Athene is searching for a **Incident Support Manager** to support a24x7x365 NOC...field such as Management Information Systems, Computer Science, Engineering, IT , Networking and Telecommunications + A minimum of ten… more
- Tyto Athene (Annapolis Junction, MD)
- …system migrations, and enterprise deployments in CONUS and OCONUS locations. + Collaborate with Tier 1 and Tier 2 teams by providing advanced training, ... **Description** Tyto Athene is searching for a ** Tier 3 Unified Communications/Audio Visual Engineer** to provide expert-level engineering, troubleshooting, and… more
- Epsilon, Inc (Quantico, VA)
- …+ Support high level events to include venue rehearsals and coordination. Provide tier 3 support for all AV/VTC systems in the MCU environment. + Code, ... to customer trouble calls and tracking tickets in the IT /AV tracking software. Collect requirements from customers to meet...switching devices, VTC, camera, audio and video. + Provide tier 3 support for auditorium production equipment… more
- Epsilon, Inc (Manassas, VA)
- …VA. **Our Customer's Mission:** Team Epsilon has been chosen to deliver full-spectrum IT and Cyber Security support to a critical and enduring multinational ... international partners and foreign military sales (FMS) clients, providing top- tier desk-side support , and offering adaptable enterprise...be a US Citizen. In accordance with 8 USC 1324b(a)( 2 )(C) , Epsilon will not consider candidates for this… more
- Amentum (Washington, DC)
- …to supporting our customers professionally. **Responsibilities:** + Provide Tier 2 IT desk side and/or call center support to end users for software and ... Amentum is seeking a ** Tier 2 ** ** IT Support Technician** to join our team and support our **Washington, DC** customer. We are looking for team… more
- Chenega Corporation (Washington, DC)
- …next level! SecuriGence is seeking a **Service Desk Technician Tier 2 ** to join our IT support team in Washington, DC. This position provides hands-on ... **Req ID:** 37918 **Summary** **Service Desk Technician Tier 2 ** **Washington, DC** Are you...FCC IT environment. **Responsibilities** + Provide in-person Tier II support for desktops, laptops, mobile… more
- TAD PGS, Inc. (Laurel, MD)
- …IT related work experience + Must have at least 5 years Tier 2 IT Technical support experience + Must be able to obtain Secret level security ... + Your primary responsibility will be to provide onsite IT support services for customers including incident...work hours; + Possess a Bachelor's degree in an IT -related field. + Have 2 + years' experience… more
- TAD PGS, Inc. (Laurel, MD)
- …IT related work experience + Must have at least 5 years Tier 2 IT Technical support experience + Must be able to obtain Secret level security ... to obtain a clearance: https://www.tadpgs.com/obtain\_security\_clearance We are seeking an IT Help Desk Technician to help us support...Desired Qualifications: + Possess a Bachelor's degree in an IT -related field. + Have 2 + years '… more
- TAD PGS, Inc. (Laurel, MD)
- …APL vehicles as necessary. Basic Hiring Criteria : + At least 5 years of a relevant Tier 2 IT -related Support work experience. + Must be a US Citizen + ... : + Your main responsibility will be to provide onsite, in-person IT support services for customers including troubleshooting hardware, software, network… more
- General Dynamics Information Technology (Bethesda, MD)
- …+ **Required Skills & Experience:** + Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems and networks on ... Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** IT Infrastructure and Operations **Skills:** Customer Service,Technical Support ,VTC… more
