- KeenLogic (Alexandria, VA)
- …information that can be handed off to the agency Tier III team. + Perform help desk support for a variety of office automation, telecommunications, and ... items that need to be escalated to Tier III support. Experienced understanding functions of the help desk system in order to enter customer-reported… more
- CACI International (Arlington, VA)
- …Acceptable Quality Levels of team performance. + Escalate incidents to advanced help desk (eg, Tier III ) support as appropriate and partner with senior ... and pay system ever deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA. The candidate will provide… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …to end-users for PC, server, mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable to resolve. + May ... to Obtain:** Top Secret SCI + Polygraph **Job Family:** SCA **Skills:** Help Desk Support,Information Technology (IT) Systems,Troubleshooting **Experience:** 7 +… more
- Chenega Corporation (Alexandria, VA)
- Help Desk Technician Alexandria, VA Join our Talent Network...onsite or remotely as required by Tier I, Tier II, and Tier III technicians. Duties ... is currently seeking talented individuals to add to our Talent Network. C-CITES-24-003 Help Desk Technician Summary: The Help Desk Technician possesses… more
- Chenega Corporation (Alexandria, VA)
- Senior Help Desk Technician Alexandria, VA Join our Talent...onsite or remotely as required by Tier I, Tier II, and Tier III technicians. ... seeking talented individuals to add to our Talent Network. C-CITES-24-006 Senior Help Desk Technician Summary: TheSenior Help Desk Technician leads… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented ** Help Desk Manager III ** to join our team in ... but are not limited to: ** + Directs the Help Desk Team to meet specific customer...Desk Team members + Monitor problem management and tier escalation procedures to deliver efficient query and complaint… more
- Chenega Corporation (Alexandria, VA)
- Help Desk Technician Alexandria, VA Join our Talent Network...onsite or remotely as required by Tier I, Tier II, and Tier III technicians. Duties ... sessions per month. + Develop and document core service desk SOPs, Frequently Asked Questions (FAQs), and self- help... desk SOPs, Frequently Asked Questions (FAQs), and self- help and troubleshooting guides and provide input to weekly… more
- DCCA (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier 2 (Escalation) ... Software Administrator III Location Annapolis Junction, MD Job Code 2195...implementation, troubleshooting and maintenance of IT systems . Provide Tier I ( Help Desk ) problem… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …-II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier - III support as required for advanced ... and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on… more
- TEKsystems (Fort Meade, MD)
- …during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required o Documents incident status and ... Description: TEKsystems is in search of service desk specialists to perform within password resets, answering...and common windows applications o Works through various types Tier II issues with telephone assist o Provides answers… more
- Farfield Systems (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... DoD 8570 compliance with Information Assurance Technical (IAT), Level III or higher is required.4. CISSP Certification is required....for implementation, troubleshooting and maintenance of IT systems2. Provide Tier 1 ( Help Desk ) problem… more
- BCMC (Arlington, VA)
- …of technical tasks in support of operations, production and test environments. Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) problem ... detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations. * Tier III : Provide system administrative support to correct… more
- Vectrus (Arlington, VA)
- …of technical tasks in support of operations, production and test environments. Supports and provides Tier I ( Help Desk ) and Tier II (Escalation) problem ... detailed troubleshooting, root cause analysis. Determine multi-user, multi-system correlations. + Tier III : Provide system administrative support to correct… more
- Jacobs (Warrenton, VA)
- …new products and processes. Responsibilities: + Operations lead for large enterprise (3,000 ) Tier III voice and video services working in tandem with Network ... Engineering and Help Desk /Network Operations teams to maintain and...successful candidate will be responsible for providing and managing Tier III level resolution and customer support… more
- Leidos (Washington, DC)
- …US Federal Government. The program provides a range of IT services, including help desk , deskside support, Windows engineering and maintenance, managed print ... may be considered in lieu of a degree. + 5+ years' experience providing tier II, III & IV support. + Ability to work well with people from many different… more
- ARSIEM (Annapolis Junction, MD)
- …monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 ... degree. + DoD 8570 compliance with Information Assurance Technical (IAT), Level III or higher, is required. + CISSP Certification is required. Clearance Requirement:… more
- Kennedy Krieger Institute (Baltimore, MD)
- …, provide Tier 3 level support for support tickets submitted to the Help Desk . 9. Maintain all systems documentation, statistical and management reports, as ... efficiency, growth and control. This position, in collaboration with the Network Engineer III , takes the lead on monitoring and resolving issues as they arise within… more
- Leidos (Washington, DC)
- …management, desktop PC installation, monitors, KVM's, and laptop imaging and issuance. + Provide Tier II/ III service support to customers in person and over the ... provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military… more
- CACI International (Annapolis Junction, MD)
- …lower level employees + Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests + Interacts ... to complicated user questions + Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders + Escalate complex issues… more