- Gama-1 Technologies (Silver Spring, MD)
- …printers, VPN issues + Perform Installs, Moves, Additions, and Changes (IMAC) for Tier II + Maintain VTC system + Provide IT support for remote customers ... familiar with standard concepts, practices, and procedures within the IT Customer Support field. This position includes...a security clearance + At least 5 years of Tier II onsite and remote support… more
- ManTech (Washington, DC)
- …DC.** **Responsibilities include, but are not limited to:** + Providing Tier II IT Systems support on a wide range of technologies, including: VMware ... 4 years of experience + DoD 8570 IAT Level II Certification required. + DoD 8570 Computing Environment Certification...of issues. + Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades… more
- GovCIO (Chantilly, VA)
- …Experience + High School with 9+ years (or commensurate experience) + Proven experience in IT support roles, with a focus on Tier 1 and Tier 2 support ... for an IT Operations Staff Help Desk Tier I/ II to troubleshoot, diagnose, and resolve...onsite position. **Responsibilities** Operations Staff is a position where IT support and technology meet customer service… more
- William C Brown Inc (Chantilly, VA)
- Tier II Technician EOE Statement We are...protected by law. Description WCBinc is looking for aTier II Technicianto join our team to support our ... through network modeling. Location:Chantilly, VA. Description of Job Duties/Responsibilities: + The Tier 2 network field technician will support the installation… more
- General Dynamics Information Technology (Bethesda, MD)
- …years of related + **Required Skills & Experience:** + Demonstrated experience in IT support or help desk rolesDemonstrated experience working with ticketing ... Trust/Other Required:** None **Job Family:** Systems Administration **Skills:** Help Desk Support , IT Tech Support ,Troubleshooting **Experience:** 3 + years… more
- Stratus Solutions (Washington, DC)
- …at what they do. We return that commitment by empowering them with the autonomy, the support and the tools they need to fulfill their true potential. A day in the ... and software products. * Provide desktop, laptop, and tablet computer technical support to USCP users. * Implement, maintain, test, and administer standardized… more
- BCMC (Arlington, VA)
- …(tiered support model), using an Incident Management System. * Tier II experience: Prioritize incidents. Perform detailed troubleshooting, root cause ... to perform a wide variety of technical tasks in support of operations, production and test environments. Responsibilities: *...and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and… more
- Red River (Chantilly, VA)
- …directing the assignment of tasks, and actively participating in the resolution of Tier II and advanced issues. Beyond managing the NOC workforce, you'll ... member, you'll not only leverage your expertise as a top- tier NOC Engineer II but also spearhead...Minimum 3 years of IT experience with IT administration and support experience with windows… more
- Stratus Solutions (Washington, DC)
- …of contact for users requesting assistance by email, phone call, and in-person. Triage and escalate IT issues to Tier II , Tier III, and OIS management ... things you may do on any given day): Provide Tier I support for requests for service...the nice-to-have qualifications): * Familiar with ITIL framework for IT Service Management. ITIL Foundations certification desired. What we… more
- Stratus Solutions (Washington, DC)
- …of contact for users requesting assistance by email, phone call, and in person Triage and escalate IT issues to Tier II , Tier III, and OIS management ... things you may do on any given day): Provide Tier I support for requests for service...nice-to-have qualifications): * Familiar with the ITIL framework for IT Service Management. ITIL Foundations certification desired. What we… more
- IT Veterans (Washington, DC)
- …Apply Now Job Summary: IT Veterans is currently seeking a UC/VoIP Technician II to join our team. You must have an active TS/SCI clearance with the ability ... Details: + Manager VTC scheduling and provide live event support + Maintain IT and AV equipment...SOP's for utilization of conference center equipment + Escalate IT issues to Tier III when needed… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD Position of Trust level Security Clearance required. Status: Non-Exempt Location: Onsite Responsibilities: + ... Answer calls coming into the Tier 1 Help Desk by the third ring. +...for every call answered. + Ability to provide Mobile Support , adding and deleting users to the client network… more
- General Dynamics Information Technology (Washington, DC)
- …directly with hardware vendors involved in the incident resolution process. + Provides Tier II support for problem identification, diagnosis and resolution ... We are seeking qualified candidates to operate and maintain Pegasus, which directly support US military forces and US Coalition members with critical war planning… more
- NuAxis Innovations (Washington, DC)
- …solutions to problems. Must contribute to deliverables and performance metrics where applicable.uThe Tier II support is involved in resolving complex issues, ... I, such as surges in high call volume, Tier II resource may be partially or...monitors tickets to ensure a timely resolution. + Provides second- tier support to users' applications or hardware… more
- COMSO, Inc (Columbia, MD)
- …devices, mobile devices, etc + Provide Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems + Provide ... IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring, and problem… more
- Koniag Government Services (Washington, DC)
- …, a Koniag Government Services company, is seeking a Senior Web Developer - Level II with a Secret Clearance to support **ATS** and our government customer in ... creating dashboards using MS Office 365 tools. + Provide tier 3 technical support to application owners...applications. + Serve as liaison between senior management and IT management for Power Platform and SharePoint operations. +… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …of related experience **US Citizenship Required:** Yes **Job Description:** + Provide support for implementation, troubleshooting and maintenance of IT systems + ... and sustainment of compliance with applicable system security controls. + Provide support to IT systems including day-to-day operations, monitoring and problem… more
- Lumen (Washington, DC)
- …People power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for ... overall across all industries in The American Opportunity Index. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver lasting… more
- SAIC (Washington, DC)
- …of the organization's database, storage, and backup IT infrastructure. With a focus on Tier II system support and a diverse range of critical systems, ... and Middleware Manager is integral to maintaining a robust IT environment. The role collaborates closely with Tier... IT environment. The role collaborates closely with Tier I support , other infrastructure and application… more
- ManTech (Mclean, VA)
- …your Future** Currently, **ManTech** is seeking a motivated, career and customer-oriented **Enterprise IT Support Officer (EITSO) to serve on a Dedicated ... Support Team** of IT support professionals responsible for incident response,...Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support . + Providing basic user… more