- Humana (Boston, MA)
- …a part of our caring community and help us put health first** The Lead position is responsible for helping to improve the prioritization, efficiency, and impact of ... organization at Humana. This role will report to the Associate Vice President, Customer Engagement Analysis. This individual will have an immediate impact on driving… more
- Humana (Boston, MA)
- …the distribution organization of Humana, responsible for all individual sales. The MarketPoint Strategy Advancement team is searching for a Senior Strategy ... productivity, increase conversion rates and/or elevate member satisfaction + Lead continuous improvement programs, working cross-functionally to implement best… more
- Citizens (Westwood, MA)
- …HR and others to drive and collaborate on critical elements of Citizens' innovation strategy . This is a rare opportunity to help shape the future of a top ... Manager, Director career track. Primary responsibilities: + Analyze market, customer , and competitive trends: Identify emerging technologies and disruptive forces… more
- Stantec (Boston, MA)
- …Innovation pillar and advance Buildings digital business tools and process optimization strategy while leading a dynamic global digital practice team of experts for ... transformation, leading the integration of digital technologies to improve efficiency, customer experience, and achieve our business outcomes. The DPL establishes… more
- Citizens (Westwood, MA)
- …with Experience Owners and cross-functional teams (Risk, Technology, Legal, Operations, Fraud Strategy , etc.), you will ensure our customer -centric mission is ... Description Fraud Product Owner & Transformation Lead We are seeking a results-driven leader to...a results-driven leader to own and drive the vision, strategy , and transformation of our fraud detection and prevention… more
- Citizens (Boston, MA)
- Description Description Citizens Private Bank has accelerated its strategy to build out Private Banking and Wealth Management, scale its Business Banking, grow ... and are committed to operational excellence. As a Private Bank, PM Team Lead (C&I), you will play a vital player-coach role in providing guidance, mentorship… more
- Citizens (Westwood, MA)
- …Executive Level Overview We are seeking a visionary and execution-focused Head of Customer Identity and Authentication to lead the transformation of how ... Strategy - Define and execute the vision, strategy , and roadmap for customer identity and...customer identity and authentication across all channels. - Lead cross-functional teams to deliver innovative solutions that balance… more
- The Hertz Corporation (Boston, MA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience-where ... experiences across high-volume, high-friction customer touchpoints + Own the end-to-end customer experience strategy for the Customer Operations domain,… more
- Citizens (Westwood, MA)
- …seamless transitions, consistent messaging, and personalized offerings across all touchpoints. Lead Strategy & Campaign Integration + Develop and implement ... a relationship-focused lead strategy that integrates seamlessly with marketing...+ 10+ years of experience in sales, marketing, or customer strategy within retail banking, consumer financial… more
- Fujifilm (Boston, MA)
- …The Director of Product Marketing, Enterprise Imaging manages our go to market strategy and needs for portfolio of products we sell into the Enterprise Imaging ... effectively promoting the portfolio and brand, that our current customer satisfaction is high and referenceable at all times,...times, that our customers are included in our promotional strategy , that our trade show and other external promotional… more
- Boston University (Boston, MA)
- …Grade 48 **Position Type** Full-Time/Regular **Our Mission** We in Boston University Advancement harness the power of philanthropy to make an excellent education ... built-and are continuing to build-an outstanding team of dynamic, mission-driven advancement professionals who constantly strive to create an environment where… more
- Concentrix (Providence, RI)
- …and conflict-resolution abilities. - Ability to analyze data and use insights to lead solution build processes and win strategy creation. - Proficiency in ... for our staff and our clients. Concentrix is a global leader in customer experience solutions and technology, improving business performance for some of the world's… more
- Citizens (Westwood, MA)
- …to deliver frictionless customer experiences, enhance satisfaction, and ensure customer -centric design. Lead product demos and reviews. + Analyze team ... methodologies to drive transformation from project-based to product-based teams, maximizing customer experience and business value. The Digital Product Owner will… more
- Citizens (Westwood, MA)
- …distribution strategy . + Provide forward-looking insights on branch economics, customer behaviors, and market dynamics to inform executive decisions. + Support ... measuring and back testing past performance to help influence our future strategy and investment allocation. This role requires strong financial acumen, a… more
- Citizens (Westwood, MA)
- …frictionless small business customer experiences, enhance satisfaction, and ensure customer -centric design. Lead product demos and reviews. + Analyze team ... methodologies to drive transformation from project-based to product-based teams, maximizing customer experience and business value for small business clients. A… more
- Citizens (Westwood, MA)
- …Finance, other Strategy and Analytics teams, etc.) to develop new lead opportunities, improve and optimize lead conversion rates, test marketing strategies, ... abstract problem-solving skills are a must. Prior experience with Sales strategy in Mortgage is strongly preferred. Primary responsibilities include + Partner… more
- Dodge Construction Network (Boston, MA)
- …States **Description** We are seeking a **VP, Demand Generation** to own the strategy and execution of all demand generation initiatives across paid search, other ... events, webinars, email, and multi-channel programs for our SMB and Enterprise customer segments. Reporting to the Chief Marketing Officer and partnering closely… more
- Citizens (Westwood, MA)
- …seeking an experienced and visionary Head of Infrastructure & Application Security to lead and expand our security strategy across cloud, network, endpoint, and ... resiliency and monitoring to prevent and detect advanced threats. Endpoint Security + Lead the strategy for securing laptops, mobile devices, and virtual desktop… more
- UNUM (Boston, MA)
- …and drive more customers to our HRIS Consulting business. + Define and configure customer system changes in support of business strategy and process in ... to 9.5% 401(k) employer contribution + Mental health support + Career advancement opportunities + Student loan repayment options + Tuition reimbursement + Flexible… more
- Citizens (Westwood, MA)
- …designed with the customer in mind. In collaboration with the neighborhood lead , the EO will also co-develop the roadmap for continuous growth and improvement of ... are met. The EO2 role will define, develop, and lead the implementation of product roadmaps and capabilities to...research and requirements to enhance user satisfaction and ensure customer driven design. + Translate strategy into… more