- Cardis Furniture & Mattresses (Swansea, MA)
- Our Customer Service Representatives - Call Center associates are friendly, energetic individuals who provide quality service to our customers. Whether they're ... warranty questions. + Determine who is responsible for the cost of the service call . + Schedule and create even exchanges, return authorizations and in home service… more
- South County Hospital (Wakefield, RI)
- On- call Representatives are responsible to answer all calls received in a courteous and professional manner and see all calls through to resolution, collaborating ... with other staff as needed, to ensure that patients, providers, and/or staff, have the information and assistance they need and maintain SCH's positive reputation. This may include scheduling appointments, tasking appropriate staff using the EHR, and enrolling… more
- Trustmark (Providence, RI)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. **Key ... Accountabilities** + Researches and resolves high volume of complex customer inquiries and escalations, through a strong understanding of business rules, products and procedures. May be involved in retaining clients at risk of terminating. May support several… more
- Bank of America (Lincoln, RI)
- …I, you will work in a phone based environment from a Merrill Contact Center . Your responsibilities include delivering point of call servicing and resolution on ... Consumer Investments- Financial Service Representative I Lincoln, Rhode Island;Hunt Valley, Maryland; Jacksonville,...Providing a world class client experience through point of call account servicing and resolution + Working in a… more
- CAI (Providence, RI)
- …of issues, including claims and continuity of care + Work towards meeting and exceeding call center metrics as monitored by DHHS to avoid liquidated penalties + ... Summary** We are looking for a motivated Customer Service Representative ready to take us to the next level!...service preferred + Experience in a healthcare customer service call center setting + Strong communication skills,… more
- Liberty Utilities (Fall River, MA)
- Key Account Representative II Fall River, MA, US, 02720 **Our...with a trusted contact versus going into the + call center . + Represent and advocate for ... goal outcome and how we achieve it.** **Purpose** The BCD Account Representative II initiates, develops and maintains superior business and consulting relationships… more
- Highmark Health (Providence, RI)
- …None **EXPERIENCE** **Required** + 1-3 years experience in customer service or call center environment **Preferred** + None **LICENSES or CERTIFICATIONS** ... hand. + Works independently of support from a senior customer service representative , frequently utilizing the knowledge center , answering customer inquiries. +… more
- Sharecare (Providence, RI)
- …+ Proactively educate caller on program benefits. + Meet or exceed established call center metrics, attendance standards and quality levels. + Use computer ... To learn more, visit www.sharecare.com. **Job Summary:** The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data,… more
- Bank of America (Riverside, RI)
- Client Services Representative II - Preferred Deposits - 1st Shift - East Providence, RI Riverside, Rhode Island **Job Description:** At Bank of America, we are ... client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring… more
- Highmark Health (Providence, RI)
- …of Customer Service in a customer facing role **Preferred** + Customer Service in a call - center environment + Customer Service in a Healthcare related call - ... individual members, groups, providers and brokers in a customer service center . Troubleshoots and resolves customer complaints. Ensures that responses to inquiries… more
- Vontier (Providence, RI)
- …job experience working with general automotive mechanics a plus + 1+ years of call center experience or equivalent experience in dealing with customers + ... Suggestive sales experience + Bilingual - must be fluent in Spanish (interpret/document) Required Competencies: + Basic use of PC and keyboard + Effective verbal and written communication skills - must be able to fluently speak Spanish + Ability to interpret… more
- ASM Research, An Accenture Federal Services Company (Providence, RI)
- …minimum of 5 years' experience in supervisory or leadership position in a call /contact center . Minimum of 3 years full-time post-licensure counseling experience ... Assists the Director of Contact Center Operations to effectively manage the contact ...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- ASM Research, An Accenture Federal Services Company (Providence, RI)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully… more
- ASM Research, An Accenture Federal Services Company (Providence, RI)
- …and their families. + Assesses the needs of the caller to ensure first- call resolution of all presented needs. + Educates participants on specialty program ... cases in the Case Management System (CMS). + Performs call follow-up and reporting as assigned. + Demonstrates outstanding...requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- Fresenius Medical Center (Attleboro, MA)
- …The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions ... **EDUCATION** **AND** **LICENSES:** + HighSchooldiplomaorG.E.D. required. + Must meet Center for Medicaid/Medicare Services (CMS)-approved state and/or national certification… more
- Fresenius Medical Center (Attleboro, MA)
- …The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions ... should discuss them with my immediate Supervisor or my Human Resources representative . ADDENDUM: FTN Group- International RN EDUCATION and LICENSURE: . Bachelor's… more
- Fresenius Medical Center (Lincoln, RI)
- …The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions ... is required. + Must be available as a full-time employee and provide on- call coverage when necessary. + Demonstrated leadership competencies and skills for the… more
- ASM Research, An Accenture Federal Services Company (Providence, RI)
- …production environment. + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US citizen and ... quality assurance program creation or execution. + Experience with call center call monitoring/recording software....requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an… more
- Ryder System (Providence, RI)
- …infoCenter and other sources for training and development. + Mentor the Tier 1 call center team. Provide status updates, participate in other meetings, and ... to determine whether we send an internal technician for call out or send the work to a third...remedy vehicle roadside breakdowns handled through Ryder Customer Response Center (RCRC) with full autonomy of decisions related to… more
- Cardis Furniture & Mattresses (Swansea, MA)
- …detailed information, including digital pictures, serial numbers, and descriptions to the Call Center for parts ordering, vendor chargebacks, reschedules, not at ... entry. + Notifies office of service solution prior to next service call . + Properly completes required paperwork including bedding sheets, customer tags, guest… more