- ASM Research, An Accenture Federal Services Company (Providence, RI)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Mohegan Sun (Uncasville, CT)
- …system alerts and responds and/or escalates to a Level II or Level III Infrastructure Subject Matter Expert ( SME ) or Application Services Subject ... service and information to customers calling into the Operations Center hotline. Records all customer contact information...Level II or Level III Infrastructure or Application Services Subject Matter Expert ( SME… more