- Three Saints Bay (Martinsburg, WV)
- ** Call Center Supervisor (4763)** Location **Martinsburg, WV** Job Code **4763** \# of Openings **1** Apply Now ... Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a ** Call Center Supervisor .** **POSITION RESPONSIBILITIES:** + Serve as the… more
- CVS Health (Charleston, WV)
- …Conduct, Disciplinary Guidelines. **Required Qualifications** - 4 years experience with member/ call center environment. - 2 years leading member/customer service ... - Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service. Is visible and… more
- Teleperformance USA (WV)
- …**Self-Management** + **Empathy** + **Knowledge** + **TP Processes (for internal only)** + ** Call Center Acumen** + ** Supervisor Role Understanding** + ... **Technology** + **Microsoft Office** + **Problem Solving** + **Problem Solving & Critical Thinking** + **Analytical Thinking** + **Interpersonal Skills** + **Assertive Communication** + **Active Listening** + **Leadership Skills ** + **Feedback** +… more
- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager (4764)** Location **Martinsburg, WV** Job Code **4764** \# of Openings **1** Apply Now ... LLC, and a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager.** **POSITION RESPONSIBILITIES:** + Oversees the quality… more
- ASM Research, An Accenture Federal Services Company (Charleston, WV)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... case management system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by… more
- Evolent (Charleston, WV)
- …capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet ... **What You'll Be Doing:** Evolent is looking for a Supervisor , Provider Services to play a pivotal role in...to play a pivotal role in leading our contact center team, ensuring the effective and efficient management of… more
- Cardinal Health (Charleston, WV)
- …reimbursement knowledge, required. + Knowledge of program disease state, preferred. + Call center or telephonic nursing experience, preferred. + Previous ... to patients who need them-faster.** **_Responsibilities_** The Clinical Operations Supervisor leads program staff performing actions including customer service,… more
- TTEC (Charleston, WV)
- …Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly + Call center experience + Have an active Resident State Insurance License ... or the ability to successfully complete the college of insurance program and obtain a license What You Can Expect + Supportive of your career and professional development + An inclusive culture and community minded organization where giving back is encouraged… more
- Fresenius Medical Center (Huntington, WV)
- …federal regulations. . Performs all essential functions under the direction of the Supervisor and with guidance from the Educator, Preceptor or in collaboration with ... makes adjustments and modifications to treatment plan as indicated and notifies Supervisor , Physician, patient's primary nurse and others as may be indicated. .… more
- Fresenius Medical Center (Charleston, WV)
- …regulations. . Performs all essential functions under the direction of the Supervisor with guidance from the Educator, Preceptor or in collaboration with another ... adjustments or modifications to treatment plan as indicated and notifies Supervisor or physician as needed. . Assesses, collaborates and documents patient/family's… more
- Fresenius Medical Center (Kearneysville, WV)
- …and effective operation of facility. * Transports equipment as needed with supervisor consent. * Participates in monthly technical and regulatory meetings. * ... state/federal regulations and company policy. * Provides scheduled after hour technical on- call coverage for your clinics as needed. **EDUCATION AND CREDENTIALS:** +… more
- Cardinal Health (Charleston, WV)
- …order issues, researching accounts and providing resolutions in a high-volume call center . The Representative II, Customer Service Operations processes ... the day to address customer's concerns + Consults with Supervisor or Team Lead on complex and unusual problems...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- CSL Plasma (Parkersburg, WV)
- **The Opportunity** Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability ... plasma pheresis process. You will report to the Assistant Center Manager. **The Role** + In compliance with Standard...answer the telephone and answer callers question or transfer call to appropriate staff member. + Maintain alertness and… more
- Pearl Interactive Network (Charleston, WV)
- …human services fields required + Minimum 1-year related post-graduate work experience + Contact/ call center experience preferred due to high call volume. ... + Assess the needs of the caller to ensure first- call resolution of all presented needs. + Demonstrate outstanding...and respond as indicated under the direction of the supervisor and in accordance with established protocols. + Perform… more
- The Goodyear Tire & Rubber Company (Huntington, WV)
- …, Customer Service Advisor, Lead Automotive Technician, Shop Foreman, Service Desk Supervisor , Quick Lane Assistant Manager, Auto Center Assistant Manager, ... of our website or need assistance completing the application process, please call ### Click for more information about Equal Employment Opportunity laws, and… more
- Intermountain Health (Charleston, WV)
- …in hospital or physician insurance related activities (Authorization, Billing, Follow-Up, Call - Center , or Collections) + Knowledge of Medicaid and Medicare ... hospital or physician insurance related activities (Authorization, Billing, Follow-Up, Call - Center , or Collections) **Physical Requirements** + Manual dexterity… more
- Cardinal Health (Charleston, WV)
- …in related field or equivalent experience, preferred. + 2 years' call center or transcriptionist experience preferred. Certified Medical Transcriptionist ... client regulatory guidelines. + Identify trends and training needs from call monitoring and escalate appropriately. + Work effectively with dynamic, integrated… more
- Cardinal Health (Charleston, WV)
- …* Certified Pharmacy Technician, preferred * 1+ years' experience in fast paced call center environment * Basic computer knowledge, Microsoft systems, telephony ... calls, with ability to determine needs and provide one call resolution. * Manage workload of inbound faxes (if...receives detailed instruction on new assignments * Consults with supervisor or senior peers on complex and unusual problems… more
- Datavant (Charleston, WV)
- …medical record coding or a related field, preferred + Prior outbound/sales/collections/ call center experience preferred + Understanding of medical terminology ... send to other parties for coding + Log all call transactions into the designated computer software system(s) +...shift and weekends + Ability to receive coaching from Supervisor in a constructive/positive manner + Exceptional attention to… more
- Cardinal Health (Charleston, WV)
- …+ Certified Pharmacy Technician, preferred + 1+ years' experience in fast paced call center environment preferred + Basic computer knowledge, Microsoft systems, ... calls, with ability to determine needs and provide one call resolution + Manage workload of inbound faxes (if...receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems… more