- Mass Markets (Wichita, KS)
- …as a trusted partner in the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact ... center . You will be responsible for ensuring service quality , compliance, and continuous improvement across multiple client accounts....in a QA leadership role within a BPO or contact center . + Strong knowledge of QA… more
- Mass Markets (Wichita, KS)
- …in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Mass Markets (Wichita, KS)
- …on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a ... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual...inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal… more
- Mass Markets (Wichita, KS)
- …This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, ... updates and key messages effectively to supervisors + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting + Design and audit … more
- Mass Markets (Wichita, KS)
- …on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a ... updates and key initiatives clearly and effectively. + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting. + Lead quality … more
- Mass Markets (Wichita, KS)
- …departments such as QA, Training, IT, and Recruiting. + Implement and audit quality assurance strategies to maintain service excellence. + Manage hiring, ... Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways...a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers… more
- Mass Markets (Wichita, KS)
- …strong relationships with clients, stakeholders, and community partners. + Manage quality assurance , productivity metrics, and workforce planning. + Design ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- CDM Smith (Wichita, KS)
- …schedule, budget development, monitoring and adherence for projects managed * Completing Quality Assurance / Quality Control of key deliverables and assisting ... this position, you will be the main point of contact for planning and design of water, water reuse,...CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal… more