- State of Massachusetts (Chelsea, MA)
- …and Technology* **Organization:** **Exec Office of Technology Services and Security* **Title:** * Customer Engagement User Experience Research Intern* ... *EOTSS*is seeking to hire a* User Experience Research Intern*to join the Customer Engagement Team. As a User Experience Research Intern, you will… more
- DXC Technology (Boston, MA)
- …performance monitoring tools with measurable impact on user satisfaction and engagement .** **Deep understanding of enterprise customer personas, with a ... market trends.** **Ideal Background:** **5+ years of product management experience with a focus on customer facing...user centric mindset and experience applying outcomes-based design principles to product development.** **… more
- S&P Global (Boston, MA)
- …Success Management is a dynamic global function committed to delivering a world-class customer experience . We guide the post-sales journey and ensure every ... support. + Track and drive KPIs including revenue retention, user adoption, and engagement across your team's...with Sales, Product, Support, and Education teams to align customer engagement strategies and deliver value. +… more
- Nutanix (Boston, MA)
- …resources (including contractors and vendors) * Regularly measure and report customer engagement and program output, including participation, engagement ... group programs. The successful candidate will have previous experience with technology marketing and building customer ...customer marketing programs - advisory boards, communities, and user groups. * Manage the development and promotion of… more
- Autodesk (Boston, MA)
- …platforms, driving innovative and user -centric experiences that optimize the customer facing marketing experience as well as optimizing and enhancing ... ability to translate business objectives into compelling design solutions that enhance customer engagement and satisfaction. The Senior Manager will work… more
- Amazon (Boston, MA)
- …of CI/CD implementation in enterprise environments - Experience evaluating customer market conditions, organizational readiness, and C-Level engagement to ... deployment - Guide cross-functional teams in integrating AI solutions while considering user experience and accessibility - Ensure security compliance and best… more
- Merck (Cambridge, MA)
- …renewals and related activities, working closely with scientific partners. Product discovery, user experience and business analysis + Conduct product discovery ... activities and rapid prototyping with scientific partners, user experience researchers, engineers, and data scientists to assess value risk, usability risk,… more
- Staples (Framingham, MA)
- …the company's digital platforms. This role plays a critical part in driving user engagement , task completion, and product discovery by improving search recall ... to balance monetization (eg, sponsored listings) with organic relevance, ensuring customer experience is preserved in high-value journeys. + Communicate… more
- Vontier (Boston, MA)
- …High School Degree and or Bachelor degree or an equivalent combination of education and experience . * Minimum of 3-5 years customer service / sales experience ... hourly $17 per hour + Annual Gainshare Bonus** The Customer Care Specialist, reporting directly to the CS Supervisor,...inbound / outbound calling reaching out to our End User customers who are in open territories and to… more
- Generac Power Systems (Boston, MA)
- …commerce initiatives. This role will oversee product management, site merchandising and content, user experience , and UX design. This role will drive development ... of a comprehensive digital commerce strategy that enhances customer engagement , drives revenue growth, and strengthens our brand in the digital space. The ideal… more
- Merck (Cambridge, MA)
- …inform product strategy and decisions using data driven approaches. **Product discovery, user experience and business analysis** + Conduct product discovery ... activities and rapid prototyping with scientific partners, user experience researchers, engineers, and data scientists to assess value risk, usability risk,… more
- Nelnet (Boston, MA)
- …feature enhancements, and retention drivers. + Build an ongoing operational plan for the customer engagement portion of the customer lifecycle, working with ... translating insights into marketing strategies that enhance product-market fit and user experience . + Present product insights, emerging industry trends,… more
- Wayfair (Boston, MA)
- …customer service agents. Our mission is to drive improved agent engagement , streamline resolution processes, and ultimately boost customer satisfaction ... improving agent experience within ServiceHub, the internal platform powering sales, customer support, ticketing and supplier support at Wayfair. + Own the output… more
- Evolv Technology (Waltham, MA)
- …+ Chart a data driven roadmap developed with engineering to improve user engagement , simplify user experience , and improve effectiveness of the digital ... Focus on making tasks easier, suggesting smart settings, and creating a user -friendly experience that improves security. Explain complex ideas clearly to… more
- Cognizant (Boston, MA)
- …innovative solutions in the healthcare domain. The candidate will contribute to enhancing user experience and case management driving impactful outcomes for our ... of Pega applications to meet business requirements and enhance user experience . + Oversee the integration of...development of Pega Mobility solutions to enhance accessibility and user engagement . + Ensure the effective use… more
- Amazon (North Reading, MA)
- …on integration patterns and data flows - Evaluate emerging technologies for potential application Customer Engagement & Adoption (10%) - Serve as voice of ... solutions while advising on technical trade-offs, system design, and user acceptance criteria. Through stakeholder engagement and...customer for manufacturing operations - Develop product adoption strategies… more
- Ford Motor Company (Boston, MA)
- …and engagement ) for the program and ad hoc technical actions + Lead User Experience Improvement activities and meetings regarding end user access to ... S/4HANA. Consider if the user experience is being properly supported, identify improvements, and drive...An understanding and respect for the value of the customer experience and core tenets of Organizational… more
- Cengage Group (Boston, MA)
- …trends to find opportunities for product innovation and differentiation. + Apply customer -centric methodologies, such as user research, interviews, and data ... their lives and achieve their dreams through education. **Our culture values diversity, engagement , and discovery** Our business is driven by our strong culture, and… more
- CVS Health (Boston, MA)
- …high-quality deliverables. They will collaborate with cross-functional peers including engineers, user experience designers, and analysts to support execution of ... and ability to pull meaningful insights that speak to product success and user engagement metrics + Highly organized and detail-oriented, with a proactive… more
- Pegasystems (Boston, MA)
- …Engineering/Product Management + Expert level knowledge of 1:1 Customer Engagement or Marketing Technologies + Extensive experience defining, designing and ... and deliver the next generation of the Pega 1:1 Customer Engagement platform, driving the integration capabilities...of AI and machine learning to present truly rich user experiences. Our customers are building such experiences with… more