- Point32Health (Canton, MA)
- …**Job Summary** Under direction of the Director, Customer Experience , the Customer Experience Program Manager is responsible for helping all ... understand, and meaningfully improve, the experiences our customers have with us. The Customer Experience Program Manager is a high-impact role which… more
- Point32Health (Canton, MA)
- …for leading two heavily regulated annual survey programs and strategic improvement initiatives. The Customer Experience Program Manager is key role on ... Summary** Under direction of the Director, Customer Experience (CX), the CX Measurement & Improvement Program...in customer -centricity, the CX Measurement & Improvement Program Manager will work collaboratively with cross… more
- Pearson (Boston, MA)
- **Job Summary:** As Customer Program Manager (CPM), you play a crucial role in ensuring our customers achieve success with Pearson's WFS products by ... performance and impact against our objectives. Leverage AI to elevate post-sales customer experience and help customers adopt their solutions while improving… more
- CVS Health (Boston, MA)
- …And we do it all with heart, each and every day. **Position Summary** The Manager , Digital Customer Experience Management (CEM) is responsible for monitoring ... with monitoring key operational metrics to optimize the Digital Customer Experience across digital channels. This role...**Proactive Insights:** - Utilizing an array of "Voice of Customer " tools, the CEM Manager will identify… more
- Lincoln Financial (Boston, MA)
- …to meet revenue and expense objectives + Advocates for focus on the customer experience to enable the business to meaningfully differentiate from competitors ... models, validate customer feedback, and continuously innovate and improve the customer experience **What we're looking for** _Must Haves:_ + 3-5+ years… more
- DoorDash (Boston, MA)
- …for a Learning and Development Senior Manager who will lead the customer experience learning and development strategy for Dashers, Consumers, and New ... About the Team As DoorDash's largest core operating team, Customer Experience and Support Operations ensures that...basic life insurance, family-forming assistance, and a mental health program , among others. To learn more about our benefits,… more
- DXC Technology (Boston, MA)
- … needs, and market trends.** **Ideal Background:** **5+ years of product management experience with a focus on customer facing digital products, SaaS platforms, ... enterprise customer personas, with a user centric mindset and experience applying outcomes-based design principles to product development.** ** Experience … more
- Dodge Construction Network (Boston, MA)
- …to realize value through their partnership with Dodge. The Customer Engagement Manager supports the customer experience through proactive outreach and ... Customer Engagement Manager Location: Remote, United...practices, and insights to customers to improve retention and customer experience . This is a full-time position… more
- BAE Systems (Nashua, NH)
- … experience or Master s Degree with 8 years experience + 2 - 4 years experience as a Program Manager (PM) or Program Engineering Manager (PEM) ... engineering or a similar field + Project Management Professional (PMP) certification + 5 years experience as a Program Manager (PM), Program Engineering … more
- Rocket Software (Boston, MA)
- …everything we do, and we wake up every day aspiring to deliver a differentiated customer experience unmatched by anyone in the software business and driven by ... out and lead our Sr. CSM group. As the Manager , Customer Success Management, you will lead...our CS organization as we strive to create positive customer outcomes and experience . It also provides… more
- Amazon (Boston, MA)
- …Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our Amazon Q Customer Success Team and ... scalability, security, and business impact. Possessing strong technology and program /project management experience , you will validate technical solutions… more
- Collins Aerospace (Marlborough, MA)
- …(MAL) to implement and manage a Quality Assurance System and specific customer quality flow-down requirements throughout proposal and program lifecycles. You ... will tailor existing quality planning to administer customer and internal quality requirements for program teams and supply base. The selected individual(s) will… more
- Celestica (Boston, MA)
- … Business Unit General Manager 2 leads a team of multiple Global Customer Business Unit Directors, Global Program Managers, and Commercial Managers to manage ... must deal with complex and controversial negotiations, problem resolution, and project/ program implementations all while doing this in an ever changing competitive… more
- Textron (Wilmington, MA)
- …and leading internal dry runs prior to the event\. -Working closely with the customer 's Program Manager \(s\) and communicating program progress both ... ** Program Manager ** **Description** **_About This Role_**...or similar discipline required\. * 8 years of relevant experience , including 2 years of Program Management… more
- CVS Health (Wellesley, MA)
- …and more compassionate. And we do it all with heart, each and every day. Our Customer Experience Center of Excellence is at the heart of our customer ... attitudes and perceptions related to various elements of interest, experience , purchase, and retention. The Manager will...Lead / participate in efforts that help across the Customer Experience Center of Excellence team as… more
- FranklinCovey (Boston, MA)
- …post-secondary schools and institutions. To learn more, visit franklincovey.com . **Title:** Manager of Revenue Operations & Strategy - Customer Growth **Payroll ... is seeking a manager of revenue operations and strategy for our customer growth and expansion business. This role will partner and support our Director of… more
- Amazon (Boston, MA)
- …thought leadership, business case development, realizing customer benefits, and successful program completion experience - 2+ years of customer -facing ... Description We are seeking a Sr. Customer Solutions Manager (CSM) to join...them. You should be passionate about delivering a great customer experience by deploying AWS solutions and… more
- GE Aerospace (Lynn, MA)
- **Job Description Summary** The T408 Development Projects Program Manager is accountable for the overall management of development efforts for the T408 engine ... goals. **Job Description** **Job Title:** T408 Development Projects Senior Program Manager **Company Intro/About Us:** GE Aerospace...programs. + Minimum of an additional 2 years of experience in a product management or customer … more
- Arrow Electronics (Marlborough, MA)
- **Position:** Program Manager - Data Monetization **Job...field. MBA is a plus. + 5+ years of experience in business development, sales, or program ... Description:** The Program Manager - Data Monetization is a strategic business development...to refine future sales strategies. **What You'll Be Doing:** ** Customer Engagement & Sales** + Build and maintain strategic… more
- UKG (Ultimate Kronos Group) (Lowell, MA)
- …Bachelor's degree in Computer Science, Engineering, or a related field + 5 to 8 years' experience as a Technical Program Manager or similar role, with a ... ** We are seeking a highly motivated Sr Technical Program Manager to join our team. In...initiatives, and optimization efforts to enhance delivery efficiency and customer satisfaction. Project & Program Management: Drive… more