- Humana (Boston, MA)
- **Become a part of our caring community and help us put health first** The Customer Success Agent is responsible for member retention through active ... engagement with high-risk members. The Customer Success Agent work assignments are often straightforward and of moderate complexity. Humana's Customer … more
- Wayfair (Boston, MA)
- …improved agent engagement, streamline resolution processes, and ultimately boost customer satisfaction through better Net Promoter Scores (NPS). We focus on ... to define and execute on impactful roadmaps. + Demonstrated success in coaching engineers and fostering inclusive, engaged team...effectively. + Nice To Have: + Experience working with customer support, agent tools, or internal enablement… more
- Piedmont Airlines (Boston, MA)
- …Piedmont is seeking a motivated, reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department. The primary ... computerized passenger boarding, assists customers with special needs, and changes customer flight itinerary as required. The successful candidate will be able… more
- PNC (Boston, MA)
- …respected, valued and have an opportunity to contribute to the company's success . As a Relationship Manager III within PNC's Treasury Management organization, you ... Who We Are PNC is a trusted provider of shareholder representation, escrow agent , and paying agent services, delivering high-touch execution and operational… more
- Massachusetts Port Authority (East Boston, MA)
- Trusted Agent Print (https://www.governmentjobs.com/careers/massport/jobs/newprint/4938680) Apply Trusted Agent Location East Boston, MA Job Type Full-Time Job ... to safety and security, environmental stewardship, convenience, and exceptional customer service, we take pride in fostering meaningful connections between… more
- Hilton (Boston, MA)
- A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver ... **What will I be doing?** As a Guest Services Agent , you would be responsible for greeting and registering...Today, Hilton remains a beacon of innovation, quality, and success \. This continued leadership is the result of our… more
- Anywhere Real Estate (Chestnut Hill, MA)
- The Regional Support Specialist (RSS) provides critical administrative, operational, and customer service support to our Coldwell Banker Real Estate branch offices, ... provide support digitally and in-person including, but not limited to, processing agent transactions, acting as a liaison with our different departments and business… more
- Anywhere Real Estate (Lexington, MA)
- …Specialist (RSS)** to join our team and add value to our real estate agent 's experience. In this role, you will provide critical administrative, operational, and ... customer service support to our Coldwell Banker Real Estate...This position plays a significant role in driving the success of our key principle of helping our agents… more
- Citizens (Medford, MA)
- …of closing and managing a portfolio of simple to medium complexity lead agent syndicated transactions. The position supports the strategic goals of credit management ... mitigate operational and reputation risk. + Effectively manage, as administrative agent , the investors by ensuring timely, proper and effective communication… more
- Chewy (Boston, MA)
- …human team members. This includes work on real-time task allocation, multi- agent path finding, federated learning, safety validation, and integration with Chewy's ... and deliver the end-to-end architecture for humanoid robot orchestration, including multi- agent task assignment, real-time path planning, and fleet coordination with… more
- USG Insurance Services, Inc. (Boston, MA)
- …The Role Itself In this role, you will engage directly with our primary customer , the independent Property and Casualty Retail Agent . Acting as a representative ... Are: Welcome to USG, a distinguished national wholesale broker and managing general agent (MGA) with a prominent presence across the nation. Our extensive network… more
- Manulife (Boston, MA)
- …that will strongly position us to transform Manulife into a digital, customer -centric market leader, creating significant value for our customers, employees, and ... unit, serving as a core contributor to business unit success and holding an accountability to the business unit...value streams (indirect reports). + Act as a change agent to build awareness/vision + Communicate/present consolidated key insights… more
- Verint Systems, Inc. (Boston, MA)
- …Dashboards, adhoc) which as requested by customers and communicated by the Customer Success Manager. + Develop recommendations for improving the clients ... to conduct superior analytics, as suggested by the product team or customer success leadership. + Leverage expertise during analysis relative to verticals or… more
- Eastern Bank (Cambridge, MA)
- …and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations. + Responsible for the ... goals, however, the branch manager assumes ultimate responsibility for the success of these endeavors. Through tested techniques, directly engages the branch's… more
- Proofpoint (Boston, MA)
- …Role** The Director of Premium Security Services will be a key leader on Proofpoint's Customer Success team. The focus will be on providing direction for the ... customer satisfaction. This position will be a key agent for driving the maturity of Cybersecurity Services offered...people who work here are the key to our success . We are a customer -focused and driven-to-win… more
- Trellix (Boston, MA)
- …everything with drive and energy with an eye on both the bottom line and customer success + Create a talent plan designed to develop, motivate/coach, and retain ... impact to our business and users. + Voice of Customer - Partner with pre and post sales teams...SOC Analyst, Threat Research) and a track record of success at leading technology and product organizations while being… more
- TD Bank (Woburn, MA)
- …cash drawers/stations/balances out cash drawer and TCR + Follows policy and procedure for Customer Authentication + Acts as Dual Control agent when required + ... multiple areas within a Store location; to include processing customer transactions, opening new accounts and educating customers on...+ Collaborates with team members in contributing to the success of the team and organization + Partners as… more
- Amazon (Boston, MA)
- …Expertise in edge-to-cloud integration patterns and distributed systems - Demonstrated success in technical architecture and customer engagement Preferred ... flexible, and resilient autonomous system architectures that address complex customer challenges, particularly in tactical edge environments. You will design… more
- Eastern Bank (Newburyport, MA)
- …and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations. + Responsible for the ... partners (HR, Wealth, Business Banking, Consumer Lending, etc.) to ensure branch success . + Manage and develop branch staff through observational coaching sessions,… more
- Wayfair (Boston, MA)
- …with product teams to design and implement agile development roadmap to improve our customer and agent facing technology tools + Be an effective contributor in ... & incidents proactively in the supply chain to drive customer happiness and reduce financial exposure, contributing to the...unique perspectives make us stronger, smarter, and well-positioned for success . We value and rely on the collective voices… more