- Beth Israel Lahey Health (Charlestown, MA)
- …not just taking a job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support services ... triaging, resolving, and timely follow-up of service requests/incidents. The Service Desk Analyst interacts with all levels of BILH colleagues and… more
- CAI (Boston, MA)
- …Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Bilingual (Spanish/English) Service Desk Analyst , you will be responsible for receiving ... We are looking for a bilingual customer service -oriented Bilingual (Spanish/English) Service Desk Analyst to provide Level 1 technical support to both… more
- Zones LLC (Boston, MA)
- …assistance to end-users experiencing difficulty using IT products and services. The Service Desk Analyst will troubleshoot, diagnose and resolve ... of customer products and services + Experience working on a help desk / service desk handling tickets preferred + Experience troubleshooting Desktop hardware… more
- CGI Technologies and Solutions, Inc. (Boston, MA)
- **Lab Computing Analyst ** **Category:** Service Desk / End User Services **Main location:** United States, Massachusetts, Boston **Position ID:** J0625-1587 ... . **Position Description:** CGI is seeking a seasoned Lab Computing Analyst to join our growing team supporting life science clients through… more
- Owens & Minor (Boston, MA)
- …Employee stock purchase plan + Tuition reimbursement **Position Summary** The Sr. Pricing & Deal Desk Analyst is a critical support role within the Deal Desk ... Sales, Marketing, and other stakeholders to complete the Deal Desk Pricing functions. **_*Current US Residents Only / **Preference...and takes pride in your work + **Collaborative and Service -oriented** - be an ambassador and collaborator to the… more
- ASM Research, An Accenture Federal Services Company (Boston, MA)
- As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the ... maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Participates in operational… more
- Robert Half Technology (Woburn, MA)
- Description We are looking for a Senior Help Desk Analyst to join our team in Woburn, Massachusetts, and provide exceptional IT support to our organization. The ... and oversee configuration management processes. * Utilize ServiceNow to streamline service requests and improve IT operations. * Offer advisory and consultative… more
- Robert Half Technology (Woburn, MA)
- …role or related discipline required 2+ years of experience in a support or service role, actively interacting with customers on a regular basis required 2+ years of ... software applications, including Microsoft Office Suite experience required IT Service Management ticketing tool such as ServiceNow, preferred Manufacturing… more
- Robert Half Technology (Needham, MA)
- …organization. This role entails a mix of technical expertise, customer service , and team collaboration. Key Responsibilities: + Escalation Management: Handle ... tickets, track asset inventory, and build a robust knowledge base for user self- service . + End-User Support: + Provide phone support (20-50 calls daily) and handle… more
- Harvard University (Cambridge, MA)
- 67687BRAuto req ID:67687BRJob Code:F0956P Financial Analyst II Department Office Location:USA - MA - Cambridge Business Title:Financial Analyst IISub-Unit: ... Physical Requirements: + Extended periods of sitting at a desk using a computer. Frequent use of hands for...the Director of Financial Planning and Analysis, the Financial Analyst plays a key role at the Harvard Radcliffe… more
- Parker Hannifin Corporation (Woburn, MA)
- …experience isrequired + Managing incidents and requests in coordination with global IT service desk , utilizing ITIL foundational principles. + This role is ... Digital & IT Senior Analyst Location : Woburn, MA, United States Job...preferred + CompTIA A+, preferred Skills: + Strong customer service orientation + Proficiency in English language, including speaking,… more
- CACI International (Hanscom AFB, MA)
- …the Business Analysis Body of Knowledge (BABOK) + Experience with ServiceNow or similar service desk solution This position is contingent on funding and may not ... Business Analyst Job Category: Information Technology Time Type: Full...support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and… more
- Parker Hannifin Corporation (Woburn, MA)
- …Responsibilities: + Managing incidents and requests in coordination with global IT service desk , utilizing ITIL foundational principles. + Responsible for direct ... Digital & IT Analyst Location : Woburn, MA, United States Job...+ 2+ years of experience in a support or service role, actively interacting with customers on a regular… more
- Sevita (Boston, MA)
- …within the project tools + Support production applications by responding to service desk assignments, tracking problems/issues, and following up with customers ... impacts the lives of the individuals it serves? As the Senior Analyst for Applications Programming, you are responsible for new initiatives and enhancements… more
- Prime Therapeutics (Boston, MA)
- …and drives every decision we make. **Job Posting Title** Senior Compliance Analyst (Interpretation and Advising) - Remote **Job Description** The Senior Compliance ... Analyst assists in the implementation of Prime's compliance programs...to requests for information and proposals, develop/revise/maintain departmental SOPs, Desk Top Procedures, and Licensing source documentation; manage the… more
- Prime Therapeutics (Boston, MA)
- …and drives every decision we make. **Job Posting Title** Senior Compliance Analyst - Remote **Job Description** Job Description The Senior Compliance Analyst ... to requests for information and proposals, develop/revise/maintain departmental SOPs, Desk Top Procedures, and Licensing source documentation; manage the licensing… more
- Confluent (Boston, MA)
- …Platform. Data Connects Us. **About the Role:** The Senior Business Systems Analyst (BSA) role will be responsible for leveraging business process understanding to ... the Salesforce platform and related technologies for the Sales operations and Deal desk departments. The team's mission is to drive a coherent, integrated backbone… more
- Lincoln Financial (Boston, MA)
- …stability and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm ... leveraging and applying knowledge to administer the data protection infrastructure and service portfolio. **What you'll be doing** + Responsible for the engineering… more
- Tufts Medicine (Burlington, MA)
- …research and resolve issues in a timely fashion. 15. Provide excellent customer service : communicate in a friendly and professional manner, empathize with users on ... support rotation, troubleshooting and resolving system issues escalated by the Help Desk . 17. Collaborate with vendor support personnel to research and resolve… more
- Tufts Medicine (Burlington, MA)
- …research and resolve issues in a timely fashion. 18. Provide excellent customer service : communicate in a friendly and professional manner, empathize with users on ... level of response. Troubleshoot and resolve system issues escalated by the Help Desk . 20. Collaborate with vendor support personnel to research and resolve vendor… more