- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Humana (Washington, DC)
- …willing to obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...achieve their best health - delivering the care and service they need, when they need it. These efforts… more
- Prime Therapeutics (Washington, DC)
- …necessarily report to this position + Demonstrated ability to focus on customer service while providing for quality assurance in client solutions + ... areas/potential projects where process redesign/improvement can significantly impact efficiency, quality , profitability, competitive position, and customer satisfaction,… more
- CACI International (Sterling, VA)
- …will be responsible for developing, implementing, and maintaining quality assurance procedures within the IT Service Management (ITSM) framework, focusing ... processes to ensure compliance with ITSM best practices and customer policies. + Analyze quality metrics and...closely with ITSM process owners to ensure alignment of quality assurance activities with overall service… more
- CACI International (Sterling, VA)
- Network Event Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... : We are seeking an experienced and detail-oriented ITIL Network Event Management Quality Assurance Lead to ensure the highest standards of quality… more
- CACI International (Sterling, VA)
- Network Incident Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... seeking an experienced and detail-oriented ITIL Network Incident Management Quality Assurance Lead to ensure the highest...reports, etc.) + Leads efforts ensuring high performance and quality are consistent + Develop and maintain customer… more
- CACI International (Sterling, VA)
- Change Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... * * **The Opportunity** : We are seeking an experienced and detail-oriented Change Management Quality Assurance Lead to oversee the quality assurance … more
- CACI International (Springfield, VA)
- Network Availability Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... successful candidate will be responsible for monitoring, analyzing, and optimizing quality assurance processes, monitoring network performance, and driving… more
- CACI International (Springfield, VA)
- Network Event Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... : We are seeking an experienced and detail-oriented ITIL Network Event Management Quality Assurance Analyst to ensure the highest standards of quality… more
- CACI International (Sterling, VA)
- Network Incident Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... We are seeking a detail-oriented ITIL Network Incident Management Quality Assurance Analyst to support the continuous...align with ITIL standards and contribute to the overall quality of IT service delivery. **Responsibilities:** +… more
- CACI International (Sterling, VA)
- …: We are seeking a detail-oriented ITIL Network Problem Management Quality Assurance Analyst to support our IT service management processes. The successful ... Network Problem Management Quality Assurance Analyst Job Category: Information...certification and training + Good working knowledge of the Service Management workflows and ITSM processes + Experience with… more
- Amazon (Arlington, VA)
- Description MULTIPLE POSITIONS AVAILABLE Employer: AMAZON.COM SERVICES LLC Offered Position: Quality Assurance Engineer II Job Location: Arlington, Virginia Job ... plans, test cases, and drive continuous improvements to the quality assurance processes using Internet and Web...box tests. Work closely with engineers, business owners, and customer service professionals throughout the development and… more
- TekSynap (Alexandria, VA)
- …FEMA's mission-critical programs and services. **RESPONSIBILITIES** + Lead, manage, and administer quality assurance efforts to enhance customer satisfaction ... collaboration between FEMA stakeholders and the OCIO through strong customer engagement and quality assurance ...of proven leadership in managing IT service quality . + Five years (5) experience with customer… more
- CACI International (Sterling, VA)
- Network Capacity Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... are seeking an experienced and detail-oriented Network Capacity Management Quality Assurance Lead to join our team....reports, etc.) + Leads efforts ensuring high performance and quality are consistent + Develop and maintain customer… more
- CACI International (Sterling, VA)
- …request fulfillment process. + Stay current with industry best practices in IT service management and quality assurance **Qualifications:** _Required:_ + ... Network Request Fulfillment Quality Assurance Analyst Job Category: Information...of network request handling and fulfillment within our IT service management framework. **Responsibilities:** + Conduct regular audits of… more
- CACI International (Sterling, VA)
- Configuration Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... * * * **The Opportunity** : We are seeking a detail-oriented Configuration Management Quality Assurance Analyst to join our team. The successful candidate will… more
- TD Bank (Vienna, VA)
- …**Job Description:** The Financial Crime Risk Management (FCRM) BSA/AML Risk Assessment Quality Assurance (QA) Senior Analyst is responsible for the execution ... the standards set forth by the Head of FCRM Quality Assurance . To be successful in this...for service and productivity + Provides high quality service and advice to key business… more
- CACI International (Springfield, VA)
- …: We are seeking an experienced ITIL Network Knowledge Management Quality Assurance Analyst to join our IT service management team. The ideal candidate ... Network Knowledge Management Quality Assurance Analyst Job Category: Information...of the knowledge management system to ensure compliance with customer 's policies, procedures, governance and ITIL guidelines + Collaborate… more
- VetsEZ (Washington, DC)
- …will bring strong leadership skills, experience in contact centers, and a commitment to quality improvement in customer service . Important: This role is ... VetsEZ is seeking a Contact Center Quality Assurance Supervisor to lead a...focused on monitoring and improving customer service performance in a contact center… more
- Capital One (Mclean, VA)
- Sr. Director, Product Management, Developer Experience - Quality Assurance **Sr Director, Product Management (PXDP65)** Product Management at Capital One is a ... quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and… more