- Point32Health (Canton, MA)
- …direction of the Director, Customer Experience (CX), the CX Measurement & Improvement Program Manager is directly responsible for leading two heavily ... internal colleagues, working with external vendors or stakeholders and ensure year-over-year customer experience improvement . Using a research-based and… more
- Point32Health (Canton, MA)
- …the healthcare industry or consulting industry + Project/program management, customer experience measurement & improvement , and business plan development ... and strategic improvement plans that execute against improvement opportunities. The Customer Experience ...plans that execute against improvement opportunities. The Customer Experience Manager manages multiple data-driven … more
- Citizens (Johnston, RI)
- …inform continuous improvement / learning agendas for all phases of customer experience (account opening, engagement, servicing, etc) to identify and ... Engagement business products and experiences to prioritize and optimize improvements in customer experience + Lead matrixed teams in using data & analytics… more
- Wilson Language Training (Providence, RI)
- …story for internal and external audiences. + Utilize findings to guide program improvement activities. + Respond to customer questions and support proposal ... as applicable. + Oversee implementation of pilot studies to guide program improvement activities and communications with clients. + Recruit research partnerships and… more
- Northrop Grumman (Hopkinton, MA)
- …fostering and leading in a culture of continuous improvement + Working experience with the test and measurement of antenna and RF passive components, ... experience : scheduling, budgets, product costing, internal and external customer interface, reports and presentations, PDR's CDR,s etc. + Experience… more
- Highmark Health (Providence, RI)
- …regulations are met. Develop and establish standardized processes and effective measurement , evaluation and improvement methods. Implement interventions that ... Experience in performing group/meeting presentations to technical/non-technical and customer audiences. + Strong critical thinking skills. + Ability to identify… more
- Vontier (Providence, RI)
- …and other programs such as time payment (TP) blasts + Complete performance improvement plan and measurement of franchisee performance vs. benchmarks during ... of our New Franchise Distributors on business strategies, sales training, customer relations, computer skills, warranty item returns along with the processing… more
- Lionbridge Technologies (Providence, RI)
- …teams to ensure customer satisfaction and implement continual process improvement , measurement /benchmarking, and automation across all lines of service ... and direction to global operations teams for owned account(s) + Consistently drive excellent Customer experience and service + Establish and monitor KPIs and QBR… more
- American Express Global Business Travel (Providence, RI)
- …processes, review contractual statistics and workload, and resolve challenges. + Resolves customer inquiries which have been escalated, and coach direct reports to ... research and resolve customer inquiries. + Communicates customer inquiries to...service recovery plans, ensures the plans are implemented, and improvement goals are achieved or exceeded. + Outlines strategy… more
- Middlesex Savings (Westborough, MA)
- …process improvement ideas with the management team. + Protects customer information by following department security guidelines and procedures. + Complies with ... to apply. **Requirements** **Education Qualifications** + High School Diploma required ** Experience Qualifications** + 6-12 months customer service preferably in… more
- Navient (Providence, RI)
- …Do** + Own and execute large-scale direct mail campaigns to drive customer acquisition, ensuring seamless strategy, execution, and measurement . + Collaborate ... a Direct Mail Marketing Manager to play a key role in driving new customer acquisition through high-impact direct mail campaigns. Reporting to the Head of Direct… more
- Lincoln Financial (Providence, RI)
- …support complex business process improvements, performance and/or customer experience improvements. + Maintains tracking, measurement and accountability ... business units and enterprise divisions. **What we're looking for** _Must-haves:_ + Experience in Business Process Improvement including project management … more
- Amazon (Westborough, MA)
- …and fun. Amazon Robotics empowers a smarter, faster, more consistent customer experience through automation. Amazon Robotics automates fulfillment center ... in requirements development for new product development. * Identify continuous improvement opportunities and drive team continuous improvement initiatives. *… more
- Meta (Providence, RI)
- …Qualifications:** Minimum Qualifications: 11. 5+ years of experience in developer support, customer support, customer experience , or similar roles. 12. ... ecosystem to ensure best-in-class developer support services. You will have extensive experience building effective and efficient developer or customer support… more
- Meta (Providence, RI)
- …Qualifications:** Minimum Qualifications: 11. 5+ years of experience in developer support, customer support, customer experience , or similar roles. 12. ... ecosystem to ensure best-in-class developer support services. You will have extensive experience building effective and efficient developer or customer support… more
- Datavant (Providence, RI)
- …management skills, influencing at all levers, both internally and externally + Experience collaborating with commercial, sales, and customer success teams to ... business profitability. An ideal candidate has an entrepreneurial mindset, with experience in revenue cycle management, in particular provider coding (inpatient and… more
- Amazon (Westborough, MA)
- …engineers, research scientists, ergonomics, product managers, program managers - Experience with human performance measurement or Human-System Engineering ... and for cross-functional teams. * Own the creation and improvement of design guidelines, mechanisms, and processes, as well...and driving the adoption of a design system - Experience planning and executing effective customer research,… more
- Cengage Group (Providence, RI)
- …and courses to devise solutions to complex business challenges. + Balance experience , market knowledge, and insights to make impactful decisions and long-term plans. ... with key authors and adoption decision makers to gain customer insights, strengthen adoptions, and identify new talent. +...analyze product and portfolio plans to align forecasting and measurement of progress towards goals. + Work closely with… more
- Citizens (Johnston, RI)
- Description At Citizens, we're more than a bank and here you'll experience new things, create new opportunities, think beyond your role, and make an impact! In this ... and UDAAP risk. You will provide and direct complex analysis on product and customer strategies to establish risk thresholds. While in this role, you will be… more
- Citizens (Johnston, RI)
- …reductions in risk. You will provide and direct complex analysis on product and customer strategies to establish risk thresholds. While in this role, you will be ... personally and professionally! Primary responsibilities include + Support the identification, measurement , and mitigation of material risks in the organization. +… more