- Point32Health (Canton, MA)
- …direction of the Director, Customer Experience (CX), the CX Measurement & Improvement Program Manager is directly responsible for leading two heavily ... internal colleagues, working with external vendors or stakeholders and ensure year-over-year customer experience improvement . Using a research-based and… more
- Point32Health (Canton, MA)
- …the healthcare industry or consulting industry + Project/program management, customer experience measurement & improvement , and business plan development ... and strategic improvement plans that execute against improvement opportunities. The Customer Experience ...plans that execute against improvement opportunities. The Customer Experience Manager manages multiple data-driven … more
- CVS Health (Woonsocket, RI)
- …a high-performance team culture rooted in experimentation, velocity, and continuous improvement . + Champion measurement as a revenue driver-translating insights ... IL Blue Bell, PA **Required** **Qualifications** + 8+ years of product management experience in ad tech, measurement , data platforms, or analytics SaaS. +… more
- GAF (Providence, RI)
- …supplier audit program, quality control processes (eg, standardized test methods, measurement capability, and process capability or CpK), and provide technical ... defect rate, corrective & preventive actions, etc), and drive continuous improvement initiatives to ensure GAF specification compliance. **Essential Duties** +… more
- Lumen (Providence, RI)
- …effective success measures via operational performance, desired outcomes, and the customer experience . * Establishes goals, baselines, and reports performance ... stream level. Responsible for the development, implementation, administration, and measurement of unified process improvement initiatives. Collaborate across… more
- Sunrise Senior Living (Norwood, MA)
- … engagement. + Lead the development and regular review of the engagement improvement plan. + Resolve customer concerns effectively through consistent use of ... Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work...and leading a team through change + Previous sales experience preferred, including building customer relationships, and… more
- Dodge Construction Network (Providence, RI)
- …, experienced in aligning Product, Sales, and Engineering on messaging, digital experience , and lead flow + ** Customer - and outcome-focused** , with ... marketing strategies that reflect increasing end-market adoption of AI in the customer journey and purchase funnel. This hands-on role will alsoleadthe optimization… more
- Highmark Health (Providence, RI)
- …HHO clinical departments in the areas of compliance and process improvement . Serves as a corporate resource regarding accreditation standards, clinical performance ... and continuous improvement principles. Manages the oversight and development of clinical...alignment and consistency in the organization's contractual clinical performance measurement across Care Management. + Manage and coordinate department… more
- Verint Systems, Inc. (Providence, RI)
- …structure. * Strong understanding of baseline, benchmarking, performance management and measurement strategies. \#LI-BS1 At Verint, we believe customer ... At Verint, we believe customer engagement is the core of every global...coupled with knowledge of how Verint's solutions can drive improvement to secure new business and differentiate us from… more
- Saint-Gobain (Norwood, MA)
- …Flow functions such that the Plants' Objectives for Shipping/Inventory Accuracy and Customer Fulfillment Rates are being achieved using the SAP Platform. Perform a ... customers + Collaborates with others in Logistics Department to continually improve Customer Service key measurements - On Time and In-Full (OTIF) Measurement… more
- Middlesex Savings (Westborough, MA)
- …process improvement ideas with the management team. + Protects customer information by following department security guidelines and procedures. + Complies with ... call center related statistics, including but not limited to measurement of calls handled, not ready time and wrap-up...**Requirements** Education + High School Diploma is required Work Experience + 6-12 months customer service preferably… more
- Teleflex (Mansfield, MA)
- …manufacturers. We set ourselves apart with deep expertise, decades of experience , a dedication to design for manufacturability, and extensive, in-house capabilities, ... documentation * Daily production support * Participate in continuous improvement projects Specific responsibilities include: * Incoming, in-process, and final… more
- Datavant (Providence, RI)
- …analytics features. + Stay informed on industry benchmarks, regulatory needs, and customer pain points to drive a differentiated analytics roadmap. **Execution & ... Work closely with internal stakeholders (eg, Operations, Clinical, Engineering, and Customer Success) to ensure that analytics deliver real-time visibility and… more
- Amazon (Westborough, MA)
- …Experience with human performance measurement or Human-System Engineering - Experience planning and executing effective customer research, solo, or in ... rewarding, fulfilling, and fun. The Amazon Robotics UX team drives the user experience for our portfolio of robotics platforms and operations management tools as we… more
- Meta (Providence, RI)
- …cross-functional strategic initiatives from problem framing and modeling through execution and measurement . 2. Manage and develop a small team focused on strategic ... partners. 5. Identify opportunities to innovate and support continuous improvement across network build programs. 6. Develop executive-level communications,… more
- ITW (Norwood, MA)
- …Visit Instron's YouTube Channel (https://www.youtube.com/c/InstronSocial/videos) to see our customer 's applications or watch our Culture video at ... Static Division and represent the Division as part of ITW Test & Measurement and Electronics Sourcing Leadership Team. + Ensure supply chain strategy, practices, and… more
- Controlled Contamination Services LLC (Framingham, MA)
- …in continuous training: cGMP training, technical skills, safety, performance improvement . + Normal responsibilities include detail document control (using Good ... including ceilings, walls, equipment and floors. + The ability to follow customer standard operating procedures in precise detail including documentation. + Identify… more