- Lumen (Providence, RI)
- …Join us as we digitally connect the world and shape the future. **The Role** As a Customer Success Advocate II you will have the opportunity to ensure our ... and engaging sales accordingly. This role reports directly to the manager of Customer Success and is considered an individual contributor role. The team you will… more
- Lumen (Providence, RI)
- …Join us as we digitally connect the world and shape the future. **The Role** The Customer Success Advocate II is a customer -facing role that ensures ... candidates in Central or Eastern time zones. **The Main Responsibilities** * Implement customer success plans using standardized journey templates to set … more
- MetLife (Woonsocket, RI)
- Job Title: Sr. Customer Care Advocate - $22.10/hr. Location: Warwick, RI. Virtual with In-Person Training. New Hires Should live within a commutable distance of ... Care Team starting on July 8th, 2024. As a Customer Care Advocate , you will receive in-bound...customers to do business with us. To enhance your success and engagement from day one and throughout your… more
- MetLife (Woonsocket, RI)
- Job Title: Customer Care Advocate Location: Warwick, RI. Virtual with in person training. New Hires Should Live Within a Commutable Distance of Our Office in ... Warwick RI. The Team You Will Join The Global Customer Service and Operations (GSCO) team is the face...putting customers at the heart of all you do. Success in this role requires problem solving and putting… more
- Cornerstone onDemand (Providence, RI)
- …deep functional and technical knowledge of Cornerstone. They will also serve as a customer advocate cross functionally within the organization. The Customer ... a SWAT approach. This position will report to the Customer Excellence team within Customer Success...blocking client from realizing value + Serve as an advocate for the customer cross-functionally across the… more
- SHI (Providence, RI)
- **Job Summary** The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for managing, expanding and renewing contracts with SHI's customers. The SR. CSM ... programs. The position reports to the Manager - ITAM Customer Success and ultimately to the Director...RFIs/RFPs/RFQs for ITAM services and ServiceNow licenses within allocated customer base. Be an advocate for the… more
- Trellix (Providence, RI)
- **_Job Title:_** Customer Success Manager, Public Sector **_Role Overview:_** Role Overview: The Customer Success Manager (CSM) is responsible for ... offerings, and support. Ultimately, in addition to the prime customer success focus, this role promotes retention...identify expansion and opportunities. + You will be an advocate for our customers with a focus on transformation… more
- PagerDuty (Providence, RI)
- …Are you passionate about helping businesses achieve their goals? If so, then a portfolio customer success manager role might be perfect for you! As a portfolio ... of customers (your portfolio) and act as their primary advocate within the company. Your focus will be on...explore potential upsells that add further value to the customer journey. + Customer Success … more
- Rocket Software (Providence, RI)
- …shaping the transformation of Rocket's professional services business, driving higher levels of customer success , and revenue growth. This role is a critical ... effective communication and collaboration among various departments, including Sales, Marketing, Customer Success , Product Business Units, and Finance to ensure… more
- Guardian Life (Providence, RI)
- ** Customer Care III - Preferred Mountain and Pacific time zones with salaries based on location and starting pay rate of $21.00 with a 3% annual bonus target.** ... **Position Summary** The Customer Care Associate role supports Guardian's mission to keep...resolved without involving others + Strong aptitude in math ** Success Factors** + Continuously strives to deliver superior results… more
- SMX (Providence, RI)
- … Customer Service Desk your focus is to deliver support and solutions to the customer base while serving as an advocate for customer needs. This involves ... Oracle Customer Support Desk Agent (3600)at SMX(View all jobs)...understand that digital transformation is key to your future success . We share your vision for the future and… more
- Pearson (Providence, RI)
- …part of Pearson Virtual School. The Board Relations Senior Associate is a member of the Customer Success Partners team and will be a Board facing team member who ... as well as noncustomer-facing responsibilities that directly support the Customer Success Partners Pods. This position will...mindset (both internal and external) and is a visible advocate for the customer . Builds strong relationships… more
- PPL Corporation (Providence, RI)
- …we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse ... to enhance user experience and drive innovation within the organization. + Advocate for user needs and preferences within the IT organization, ensuring that… more
- Confluent (Providence, RI)
- …technical roadblocks. We look upon Solutions Engineers to be a key cog within the Customer Success Team that help foster an environment of sustained success ... and engineering teams, and serve as a vital product advocate in front of prospects, customers, and the wider...in a cloud environment or equivalent experience in a customer and/or partner-facing role. + Experience designing and building… more
- RELX INC (Providence, RI)
- …working relationships with Global Commercial Strategy, Product, Content, Marketing, Customer Success , Sales and other teams. Including externalrelationships ... approach to power growth, strengthening an effective infrastructure for long-term success . + Defining and executing customer segment-based Go-To-Market… more
- HealthEdge Software Inc (Providence, RI)
- …other teams. This role will partner closely with internal teams, including Customer Success , Content, Product, and Data Science. Throughout the course ... management skills, attention to detail, and a commitment toWellframeand customer success . About Wellframe: With Wellframe, we...believe health plans are in the best position to advocate for their members as they navigate their health… more
- Quadient (Providence, RI)
- …in our future** The Implementation Solution Consultant is a Services role within the Customer Success (CS) function at Quadient, providing the foundation for new ... the next set of responsible parties such as Quadient's Customer Success Manager, Account Manager, and Support...Account Manager, and Support Teams + Be a client advocate to bridge discussions between use cases/business process and… more
- Highmark Health (Providence, RI)
- …environment and approach new challenges with anticipation and a view towards success . Encourage new ideas and innovations in team members. Proactively identify ... Enhance department influence by providing responsive service and understanding customer needs. Effectively present information and provide decision support to… more
- Astrix Technology (Providence, RI)
- …and quickly build relationships with key stakeholders. + Experience serving as customer advocate to resolve any client issues. **REQUIRED KNOWLEDGE, SKILLS, ... of Astrix Consulting Services via examples of previous client success . + Establish new Life-Sciences client relationships (including C-Level...to clearly present how we help our clients drive success in their initiatives. + Leverage LIS brand … more
- Lumen (Providence, RI)
- …and partners. You will work closely with engineering, design, marketing, sales, and customer success teams to drive the product vision, strategy, roadmap, and ... from ideation to launch to optimization. + Conduct market research, customer interviews, competitive analysis, and data-driven insights to identify and prioritize… more