- Prime Therapeutics (Providence, RI)
- … Voice of Customer and Journeys - Remote **Job Description** The Director Voice of Customer and Journeys oversees teams that drive continuous ... director leads teams that consult, provide insights from voice of customer (VOC) and lead experience...+ Oversee team that develops and maintains understanding of customer journeys to identify brand and … more
- Point32Health (Canton, MA)
- …and/or external vendor partners. + Capture and document detailed and complete customer journeys , including touchpoints and accountabilities for end-to-end macro ... colleagues and communities. **Job Summary** Under direction of the Director , Customer Experience, the Customer ...journeys . + Lead the development and execution of customer research strategies that brings qualitative insights and the… more
- Highmark Health (Providence, RI)
- …data and/or personas to inform content strategy and/or content deliverables + Analyzes customer journeys to align content with each stage + Stays updated ... key member of the enGen Strategy team (Reports to Director of B to B Marketing with dotted line...performance + Plans for and effectively uses qualitative, quantitative, Voice of the Customer , and data insights… more