- Rocket Software (Providence, RI)
- … Success leader that can help build out and lead our Sr. CSM group. As the Manager , Customer Success Management , you will lead a team of our Senior ... Success leader that can help build out and lead our Sr. CSM group. As the Manager , Customer Success Management , you will lead a team of our Senior … more
- Pearson (Providence, RI)
- …calls to action based on customer segment. **Systems** Manage our Customer Success Platform, including data management , building playbooks, dashboards, ... with Pearson's WFS products by collecting, managing and analyzing data to improve customer success operational efficiency and effectiveness. Your focus will be… more
- Trellix (Providence, RI)
- **_Job Title:_** Customer Success Manager **About** **Trellix:** **Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful ... soulful work. More at https://www.trellix.com/ . **_Role Overview:_** The Customer Success Manager (CSM) is...escalate as needed. **About You:** + 5+ years of customer engagement and account management experience in… more
- Zoom (Providence, RI)
- We are looking for an amazing Customer Success Manager (CSM) to join our team. The ideal candidate will build strong relationships with customers ensuring ... servicing large spend, strategicaccounts Previous experience working in a Client or Customer Success role within one of these industries: cloud/SaaS, UCaaS,… more
- Cornerstone onDemand (Providence, RI)
- The Customer Success Manager (CSM) is...field. + Minimum of 3 years of experience in Customer Success within the Talent Management ... customer advocacy. As the trusted partner for the customer on use-case, product functionality and talent management...presentation, consulting and analytical skills. + Have passion for customer success . + Enjoy working in a… more
- Amazon (Westborough, MA)
- …you need to invent with us in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between AR and Operations coaching ... enabling product and/or process changes to improve system performance and customer sentiment. The successful candidate will work backwards from customer… more
- Datavant (Providence, RI)
- …professional, educational and life experiences to realize our bold vision for healthcare. The Customer Success Manager is part of the Datavant organization ... project status to all stakeholders. Datavant's Customer Success Managers are hybrid project management and...Customer Success Managers are hybrid project management and consulting resources that have strong healthcare industry… more
- Point32Health (Canton, MA)
- …leading two heavily regulated annual survey programs and strategic improvement initiatives. The Customer Experience Program Manager is key role on the enterprise ... improvement. Using a research-based and data-driven approach while grounded in customer -centricity, the CX Measurement & Improvement Program Manager will… more
- MAPFRE Insurance (Webster, MA)
- …responsible for expanding knowledge management and collaboration platforms impacting customer quality. Success measures include improved NPS scores, ... Customer Quality & Corporate Reporting Manager ...the delivery of quality of services. Emphasis is on customer care, quality management , customer -facing… more
- FranklinCovey (Providence, RI)
- …of Revenue Operations of Customer Growth and our Sr. Director of Customer Success . The position will co-own the go-to-market (GTM) strategy, manage our ... and institutions. To learn more, visit franklincovey.com . **Title:** Manager of Revenue Operations & Strategy - Customer...third of this role will focus on our Client Success team, with the other two thirds supporting our… more
- PulteGroup (Westborough, MA)
- …part of our team, let's talk about your career with PulteGroup! Job SummaryThe Customer Care Manager II is responsible for managing homeowner service requests in ... in his/her assigned area. The primary responsibility of the Customer Care Manager II is to respond...computer literacy + Skilled in conflict resolution to address customer concerns effectively + Knowledge of cost management… more
- Cole-Parmer (Franklin, MA)
- Job Title: Senior Product Manager , Job Title: Senior Product Manager , Global Product Management Reports To: VP, Global Product Marketing, ZeptoMetrix ... Status (Exempt/Non-Exempt): Exempt FLSA Status (Exempt/Non-Exempt Position Summary: The Senior Manager , Global Product Management for Molecular Diagnostics is… more
- Lincoln Financial (Providence, RI)
- …experience in customer experience, customer engagement, vendor or relationship management , customer success , or similar role related to the specific ... 74361 **The Role at a Glance** As a **Product Manager ** on the Financial Wellness team, you would play...needs of Lincoln's customers + Defines the vision and success measures for prioritized product offering(s) in collaboration with… more
- Cardinal Health (Providence, RI)
- …channels and within new customer segments. **_Job Summary_** The Product Manager will be responsible for the Fluid Management portfolio within the ... broader Specialty products portfolio. The Product Manager will lead and support global portfolio ...responsible for defining the product, market and life cycle management strategy including customer need identification, market… more
- Sharecare (Providence, RI)
- …expectations are met + Manage and meet project implementation targets for timeliness, customer success metrics + Serve as a trusted advisor and subject ... supervision or management + Bachelor's degree preferred + Experience in customer service with excellent communication skill set + Extremely organized and detail… more
- Cardinal Health (Providence, RI)
- …therapies to patients who need them-faster.** **_Job Summary_** The Senior Product Manager , Product Management & Development executes marketing strategies for ... and customer requirements. + Provides guidance to less-experienced Product Management professionals and may assist in internal trainings or mentorship on behalf… more
- Staples (Framingham, MA)
- …If you are interested in leveraging your talents to drive innovation, customer satisfaction, market growth, personal development and industry change in a dynamic ... $300M in annual transportation spend, 50+ primary suppliers, supporting customer deliveries, international shipments, domestic inbound and outboun volumes. **Primary… more
- Autodesk (Providence, RI)
- **Job Requisition ID #** 25WD86814 **Position Overview** The Customer Success Design team creates cohesive customer experiences that build loyalty and drive ... business impact. By enabling digital and human customer success capabilities, this team will growth.... We are looking for a seasoned Technical Program Manager to lead pivotal technical initiatives driving end-to-end execution… more
- Tractor Supply Company (Woonsocket, RI)
- …Store Manager role. Primary duties include delivering a Legendary Customer Experience, building the team, driving sales, managing inventory, managing profit and ... Unassigned Store Manager **Overall Job Summary** The Manager ...team members. + Delivering on our promise of Legendary Customer Service through GURA: + Greet the Customer… more
- Cornerstone onDemand (Providence, RI)
- …business needs and recommend software offerings aligned to business needs for the customer 's long-term success and further adoption of CSOD services as ... The Cornerstone Federal Account Manager is responsible for fostering the overall relationship...identify growth opportunities, and demonstrate sustainable value from the customer 's Cornerstone solution that leads to renewals and continuing… more