- Point32Health (Canton, MA)
- …direction of the Director, Customer Experience (CX), the CX Measurement & Improvement Program Manager is directly responsible for leading two heavily ... internal colleagues, working with external vendors or stakeholders and ensure year-over-year customer experience improvement . Using a research-based and… more
- Point32Health (Canton, MA)
- …the healthcare industry or consulting industry + Project/program management, customer experience measurement & improvement , and business plan development ... and strategic improvement plans that execute against improvement opportunities. The Customer Experience ...plans that execute against improvement opportunities. The Customer Experience Manager manages multiple data-driven … more
- Lumen (Providence, RI)
- …a Candidate** + 7+ years of working experience in relevant B2B marketing, customer experience field + Bachelor's degree in marketing, business, or a related ... and execute a plan to automate supporting processes and measurement tools + Build deep relationships and drive alignment...Creative thinking and a passion for innovation in Marketing, Customer Experience and Program strategies to drive… more
- Logitech (Boston, MA)
- …ensuring every touchpoint aligns with broader goals for loyalty and retention. Performance Measurement & Continuous Improvement : + Focus on KPIs tied to ... of customer data flows, governance, and activation for personalized customer engagement campaigns. + AI Knowledge: Experience integrating AI-driven tools… more
- CVS Health (Cumberland, RI)
- …maintain accurate HR reporting and metrics to track performance and identify areas for improvement . ** Customer Service:** Ensure a high level of customer ... metrics to measure performance and identify trends / areas for continuous improvement . **Project Management:** Experience managing Human Resources HR projects… more
- Sunrise Senior Living (Norwood, MA)
- … engagement. + Lead the development and regular review of the engagement improvement plan. + Resolve customer concerns effectively through consistent use of ... Set high goals for personal and group accomplishment, use measurement methods to monitor progress toward goals, and work...and leading a team through change + Previous sales experience preferred, including building customer relationships, and… more
- Mill Creek Residential (Newton, MA)
- …duties as assigned ** Customer Service** + Understand and support the customer experience vision for Mill Creek Residential + Communicate service guarantees ... point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing… more
- Boston Public Schools (Boston, MA)
- …Educational Measurement , Social Work, or a related field. + Experience working with diverse populations, including students with disabilities and Multilingual ... assessment administration and results, as well as providing excellent customer service during assessment administration windows. The Assessment Manager will… more
- Saint-Gobain (Norwood, MA)
- …Flow functions such that the Plants' Objectives for Shipping/Inventory Accuracy and Customer Fulfillment Rates are being achieved using the SAP Platform. Perform a ... customers + Collaborates with others in Logistics Department to continually improve Customer Service key measurements - On Time and In-Full (OTIF) Measurement… more
- Middlesex Savings (Westborough, MA)
- …process improvement ideas with the management team. + Protects customer information by following department security guidelines and procedures. + Complies with ... call center related statistics, including but not limited to measurement of calls handled, not ready time and wrap-up...**Requirements** Education + High School Diploma is required Work Experience + 6-12 months customer service preferably… more
- Teleflex (Mansfield, MA)
- …manufacturers. We set ourselves apart with deep expertise, decades of experience , a dedication to design for manufacturability, and extensive, in-house capabilities, ... documentation * Daily production support * Participate in continuous improvement projects Specific responsibilities include: * Incoming, in-process, and final… more
- Amazon (Westborough, MA)
- …and fun. Amazon Robotics empowers a smarter, faster, more consistent customer experience through automation. Amazon Robotics automates fulfillment center ... in requirements development for new product development. * Identify continuous improvement opportunities and drive team continuous improvement initiatives. *… more
- Wayfair (Boston, MA)
- …thriving community of Wayfair Rewards members. The ideal candidate will have experience in data-driven marketing strategies and customer relationship management. ... player who wants to see themselves and others thrive + Preferred experience in Marketing Engagement ( customer communications, promotions, loyalty, or rewards… more
- Meta (Providence, RI)
- …Qualifications:** Minimum Qualifications: 11. 5+ years of experience in developer support, customer support, customer experience , or similar roles. 12. ... ecosystem to ensure best-in-class developer support services. You will have extensive experience building effective and efficient developer or customer support… more
- Meta (Providence, RI)
- …Qualifications:** Minimum Qualifications: 11. 5+ years of experience in developer support, customer support, customer experience , or similar roles. 12. ... ecosystem to ensure best-in-class developer support services. You will have extensive experience building effective and efficient developer or customer support… more
- Wolters Kluwer (Waltham, MA)
- …and/or other MarTech tools such as Hubspot, Marketo, or Eloqua + Proven experience managing ecommerce websites and optimizing customer journeys. + Strong ... cross-functionally to streamline processes, maximize ROI, and deliver exceptional customer experiences. **Key Responsibilities** **Marketing Technology & Systems** +… more
- RTX Corporation (Marlborough, MA)
- …fixed price and cost re-determinable development programs. + Develop program Performance Measurement Baseline (PMB) for earned value / project management purposes + ... Leadership Team (PLT) or corrective action implementation. + Interaction with external customer , including the preparation, submission, and review of customer … more
- Datavant (Providence, RI)
- …analytics features. + Stay informed on industry benchmarks, regulatory needs, and customer pain points to drive a differentiated analytics roadmap. **Execution & ... Work closely with internal stakeholders (eg, Operations, Clinical, Engineering, and Customer Success) to ensure that analytics deliver real-time visibility and… more
- Amazon (Westborough, MA)
- …Experience with human performance measurement or Human-System Engineering - Experience planning and executing effective customer research, solo, or in ... rewarding, fulfilling, and fun. The Amazon Robotics UX team drives the user experience for our portfolio of robotics platforms and operations management tools as we… more
- Citizens (Westwood, MA)
- Description At Citizens, we're more than a bank and here you'll experience new things, create new opportunities, think beyond your role, and make an impact! In this ... and UDAAP risk. You will provide and direct complex analysis on product and customer strategies to establish risk thresholds. While in this role, you will be… more