- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- City of Durham (Durham, NC)
- …and processing calls, visitors and correspondence; calendaring; records management; customer service ; mail processing; quality assurance and follow-up. + ... agency committed to reducing crime by providing the best quality service . We work to foster public...customer services issues/inquiries; ensures follow up communication and quality assurance . + Gathers and compiles data;… more
- City of Durham (Durham, NC)
- …and processing calls, visitors and correspondence; calendaring; records management; customer service ; mail processing; quality assurance and follow-up. + ... resolving customer services issues/inquiries; ensures follow up communication and quality assurance . + Gathers and compiles data; extracts information from… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Cardinal Health (Raleigh, NC)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- CVS Health (Knightdale, NC)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$19.75 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- Impact Fire (Raleigh, NC)
- …Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry ... of multi-site fire and life safety protection. Through our customer service centers in New York and...life cycle of a work order. They provide frontline assurance that our clients requests are being received, updated,… more
- CVS Health (Garner, NC)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- CVS Health (Garner, NC)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Personnel Management + Inventory ... At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path… more
- Endo International (Raleigh, NC)
- …customers during frequent customer audits** + **Regular contacts include Quality Assurance , Materials Management, Logistics, Commercial, R&D, Site Production ... in the laboratory.** + **Ensures key turnaround timelines for customer service and compliance requirements are achieved.**...regulatory audits.** + **Work closely with Production, R&D, and Quality Assurance teams to ensure product … more
- CenterWell (Raleigh, NC)
- …The Care Delivery Call Quality Professional is responsible for conducting quality assurance reviews of service recovery interactions, resolving escalated ... are maintained while working independently. **Role Responsibilities:** + Maintain Quality Assurance scorecard + Align with Training...customer service role + Telephonic Sales, service recovery and/or call quality auditing experience… more
- Teleflex (Morrisville, NC)
- …ourselves on being totally Customer Centric in our unrelenting focus on Improving Quality , Service and Value as perceived by our customers. Our employees are ... a quality representative during acquisitions, collaborating with teams in Quality Assurance , Regulatory Affairs, Supply Chain, Design, and Manufacturing.… more
- Flowserve Corporation (Raleigh, NC)
- …+ Problem solving skills + Operational Excellence & High Level of Customer Service Standard **Preferred Skills/Experience:** + Effective utilization of CMMs ... content of the Inspection Test Plan (ITP) and project quality plan according to customer 's and Flowserve's...Group** : Quality **Job Family** : QA Quality Assurance EOE including Disability/Protected Veterans. Flowserve… more
- Perdue Farms, Inc. (Raleigh, NC)
- …in timely manner. + Maintain open communications with Corporate Food Safety and Quality Assurance , plant management, sales and marketing staffs to ensure each ... the 4-P's. People (turnover, increased collaboration), Products (consistency in products, quality of products, reliability of service ), Profitability (support… more
- IBM (Research Triangle Park, NC)
- …solutions and AI technologies, particularly in the context of testing, automation, and quality assurance . Lead the practice in developing and refining our ... for a seasoned IBM Associate Partner - SAP AI-Enabled Testing-as-a- Service Architect to join our team and lead the...solutions, with a strong focus on testing, automation, and quality assurance . * Deep understanding of AI… more
- Datavant (Raleigh, NC)
- …will:** + Answer and conduct business on the telephone while maintaining excellent Customer Service . This includes: 100% + Answering release of information ... and procedures accordingly. + Meet and maintain the department's productivity and quality assurance expectations. + Responsible for following all company… more
- Veterans Affairs, Veterans Health Administration (Durham, NC)
- …standard procedures and established policies such as VA and hospital regulations, quality assurance monitors, procedure manuals, diet manuals, training guides, ... menus, etc. Embodies the concepts of Customer Service and emphasizes it's importance with...climate for positive interactive relationships and demonstrates support for quality service to patients and among Services.… more
- Highmark Health (Raleigh, NC)
- …care and service to members and provide recommendations to internal customer supporting quality improvement programs. Train dental office staff and providers ... interchange and electronic funds transfer. Collaborate with sales and customer service to respond to client/broker/member inquiries...on all updates to quality assurance guidelines, with state and local… more
- Sunrise Senior Living (Raleigh, NC)
- …communication with resident support services and families, and maintaining clinical quality assurance while leading and demonstrating the Mission for ... of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of...medication care managers at the direction of the RCD. ** Quality Assurance and Regulatory Compliance** + Demonstrate… more
- Oracle (Raleigh, NC)
- …work with a team of engineers responsible for building a new cloud service to improve collaboration among different development and operations teams. You should be ... individual in the team that builds and evolves this service over time with new capabilities and optimizations. A...of a start-up, working on a critical greenfield software assurance project collaboratively with our cloud and site reliability… more