- CVS Health (Hartford, CT)
- …deliver solutions to make health care more personal, convenient and affordable. Position Summary As an IT Customer Service Analyst on our team, we are ... service requests, and problem management). You will ensure customer business needs are met while adhering to corporate...Connecticut Required Qualifications + 1+ years of experience in IT customer support role. + 1+ years… more
- Eversource Energy (East Berlin, CT)
- IT Analyst , Service Management \(Hybrid\) This is a hybrid role\. The first three months are fulltime in the office\. **Our Team** IT Analyst , ... creation of current/future state process modeling + Understanding and knowledge of IT service management \(ITSM\) - specifically demand management best practices… more
- ASSA ABLOY (Berlin, CT)
- …tools for incident and service request management (ServiceNow) + Provide exceptional customer service and technical support for on-site and remote users + ... Career Opportunities: IT Technical Analyst (27175) Requisition ID...Experience troubleshooting authentication issues (Ex. Microsoft SSO/MFA) + Excellent customer service skills - ability to interact… more
- Eversource Energy (East Berlin, CT)
- IT Analyst , Information Security \(Hybrid\) This is a hybrid role\. The first three months are fulltime in the office\. **Our Team** We are seeking a ... detail\-oriented and experienced IT Compliance Analyst to join our team\....Proactively seek out opportunities to improve business performance and customer service \. + Respond positively to new… more
- Eversource Energy (East Berlin, CT)
- …_Lead Change_ + Proactively seek out opportunities to improve business performance and customer service \. + Respond positively to new demands or circumstances + ... IT Associate Analyst , Information Security \(Hybrid\)...work processes _Focus on the Customer_ + Deliver superior service to our customers, both internal and external, in… more
- Marriott (Hartford, CT)
- …and performance monitoring. + Resolves and makes decisions on more complex, non-routine service requests. + Understand the business and customer needs to ... early warning to the business stakeholder executives regarding degraded or missed service levels ** IT Governance** + Follows all defined IT standards and… more
- CVS Health (Hartford, CT)
- …meeting SLA's and reporting on meeting them. * Provide support and perform quality customer service in chatassistance and other internal tools. * Assess and ... personal, convenient and affordable. Position Summary This role in the APMO Customer Care/Vendor Management Operations (VMO) will be responsible for, but not limited… more
- The Hartford (Hartford, CT)
- NA Pre-Sale Analyst - ON09EN We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working ... into an office as business needs arise. The Presale Analyst position is strategically designed to support winning group...to detail + Provide strategic proposals which articulate the customer 's needs and fulfills the customer 's requirements… more
- Capgemini (Shelton, CT)
- …call and advancing problems for resolution. **Key responsibilities:** * Provide best-in-class customer service , problem resolution and technical fix to ... **Job Title: Desktop Support Analyst ** **Job Location: (Onsite) Shelton, CT** **Job description:**...customer queries over the voice-based phone service . * Using basic solve processes, validating the issue,… more
- Wabtec Corporation (Hartford, CT)
- …of industry. **How will you make a difference?** The HR Systems (HRIS) Senior Analyst supports and enables the strategy and development of HR systems and providing ... and Attendance and Benefits. The HR Systems (HRIS) Senior Analyst partners with HR directors and their customers to...to escalated questions, requests, education, and errors from the Service Now ticket system and other communication methods in… more
- The Hartford (Hartford, CT)
- …Work Hours After Training: Core Business Hours RESPONSIBILITIES: + Provide exceptional customer service by maintaining a dedication to meeting the expectations ... Ability Analyst - C410ANSr Ability Analyst -...+ QUALIFICATIONS: + 1+ years of experience providing quality customer service is required + 1+ years… more
- Valvoline Global (Hartford, CT)
- …and support to develop and advance within our global company. The Salesforce Senior Business Analyst will serve as the IT liaison to the business and is ... has a rewarding opportunity as a **Salesforce Senior Business Analyst .** We whole-heartedly adopt a 'never idle' mindset. We...resolve issues, which may require interaction with other internal IT teams, managed service provider(s) and vendors… more
- Capgemini (Shelton, CT)
- …escalating problems for resolution. Expectation is to provide an extreme level of customer service , attempt to resolve issues in a single interaction (ideally ... knowledge transfer and formal and informal training opportunities. * Provide best-in-class customer service , problem resolution and technical fix to customer… more
- Hartford HealthCare (Farmington, CT)
- …our /own/identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system. ... will be given to individuals with prior Epic experience both on the IT or operation sides. *_Position Summary:_* Analysts for CareConnect works to design, configure… more
- CSW Industrials (Hartford, CT)
- …+ Ability to work independently and prioritize direction from leadership + Business-focused, customer service , a team player, and able to multi-task with logical ... procedure, financial, communication, and technology environments. This highly skilled individual will service various internal IT items and capitalize on their… more
- Otis Elevator Company (Farmington, CT)
- …We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize ... CT, 06032 USA **Job Title** Sales & CRM Business Analyst **Role Overview** **:** The Sales & CRM Business...and billing stakeholders. The features designed are primarily for Customer Relationship Management (CRM) solutions but the BA will… more
- Prime Therapeutics (Hartford, CT)
- …and drives every decision we make. **Job Posting Title** Account Management Program Analyst - Remote **Job Description** The Account Management Program Analyst ... projects working closely with internal and external stakeholders to ensure superior customer and client experience + Define and validate business needs with project… more
- IMSolutions, LLC (Hartford, CT)
- Communications Analyst Remote Full Time \#1216 - Client Services Mid Level Share (https://imsolutions1.applytojob.com/app/share/fsYi7QDUuv) IMSolutions seeks an ... experienced Communications Analyst Designer to fill an exciting opportunity working in...effectiveness and determine best practices. + Coordinate with other IT groups and clients to schedule tasks required to… more
- The Hartford (Hartford, CT)
- …edit Hartford's billing guidelines to ensure the highest quality legal services are obtained. Customer Service + Provide consistently high levels of customer ... The Hartford is seeking to hire a Senior Billing Analyst to join our Legal Operations team. We are... concerns to assist in problem resolution. + Provide customer assistance, guidance and service in utilization… more
- The Cigna Group (Bloomfield, CT)
- …as IFP Market Managers, Pricing, Risk Management, Sales/Distribution, Network/Provider Contracting, Service Operations and IT . Individuals with experience in ... such as Network/Provider Contracting, Segment Market and distribution managers, Network, IT , Pricing, Analytics, and Service Operations to identify and… more