- Mass Markets (VA)
- …contacts in a courteous, timely, and professional manner + Ensure first call resolution through problems solving and effective call handling + Research systems ... issues when needed + Accurately document and process customer claims in appropriate systems + Utilize knowledge base and...customer issues to the appropriate staff and managerial for resolution as needed + Attend meetings and training and… more
- Cardinal Health (Richmond, VA)
- …* Handle all escalations based upon region and ensure proper communication of the resolution within required time frame agreed upon by the client * Serve as a ... region with the appropriate team * As needed conduct research associated with issues regarding the payer, physician's office,...practices, preferred * 1-2 years of Pharmacy and/or Medical Claims billing and Coding work experience * 1-2 years… more