- CVS Health (Hartford, CT)
- …will be responsible for the design, implementation, and maint enance of omnichannel call routing for all contact center platforms , with redundant connectivity ... a highly experienced Principal Engineer to lead and be part of a team of exceptionally talented engineers accountable...center business requirements (voice, chat, co-browse, text/SMS , click-to- call ) + 5+ years design ing solution s resulting… more
- Nelnet (Rocky Hill, CT)
- …for driving excellence in customer support, contact center operations, collections, call center vendor management, agent training and strategic ... benefits package. When you join the Nelnet team, you're part of a community invested in the success of...loan borrowers, consumer loan borrowers, Business Process Outsourcing (BPO) call center work and first party post… more
- Extra Space Storage (East Hampton, NY)
- …to our success from our executive management team, corporate employees, on-site managers and call center team. **Offering a Career Path Paved with Innovation and ... Manager position is available for either full time or part time hours. Preference should be discussed upon interview....Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent , Leasing Agent , Rental Agent … more
- Centerwell (Stratford, CT)
- **Become a part of our caring community and help us put health first** The **Patient Services Coordinator** is directly responsible for scheduling visits and ... calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. + Initiates infection control...to perform patient visits and / or participate in on- call rotation. **Use your skills to make an impact**… more
- Otis Elevator Company (Farmington, CT)
- …based on your quality and productivity performance. **Essential Responsibilities:** + Steady inbound call center agent , document and process service requests ... Remote City, CT, 06032 USA OTISLINE(R) Otis' customer care call center has a full time opening...fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a… more
- Marriott (Hartford, CT)
- …other consumer needs. Responsibilities encompass managing platforms such as the Avaya Call Center Technologies, Nice/Incontact CCaaS Platform, Omilia IVR, Voice ... The Engagement Channel Analyst role entails being an integral part of a team tasked with managing, programming, and...experience with ACD/PBX, adjuncts and interfaces in a multi-site call center environment. + Working knowledge of… more
- Otis Elevator Company (Farmington, CT)
- …individual to support the Global Product Management Organization. You could be part of our next chapter as Senior Director, Product Management - Modernization, ... with business objectives. **Essential Responsibilities:** + Act as a change agent within the organization, fostering a culture of innovation and continuous… more
- Sutherland Global Services (Hartford, CT)
- …whole-heartedly. + Active property and casualty license + One year of experience in a Call Center with one year of sales-related experience or in a role with ... travel insurance coverage questions, website troubleshooting, purchase inquires and agent support requests. We offer: + Competitive pay of...are kept in a Confidential File and are not part of your Application for Employment or Personnel file.… more
- Internal Revenue Service (Holtsville, NY)
- …reports to support manger observations of employee's time utilization. Monitors incoming call traffic, staffing levels and agent status. Scheduled staffing ... met. Troubleshoots and reports system problems to Joint Operations Center (JOC) and Program Management and Process Assurance (PM/PA)...Service. One year of experience refers to full-time work; part -time work is considered on a prorated basis. To… more