- Otis Elevator Company (VA)
- …Connecticut Home Offices Remote Location, Remote City, CT, 06032 USA The Global Strategy Lead - Workforce Planning will develop and implement a comprehensive ... enterprise-wide workforce planning strategy that aligns with the...people - passengers, customers, and colleagues - at the center of everything we do. We are guided by… more
- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS The Call Center Sales Manager oversees all aspects of our call center ... metrics by providing leadership, direction, and motivation to the workforce . Candidates for this role should be experienced, highly...and possess a strong work ethic. A background in call center operations management is required, and… more
- Mass Markets (Mesilla, NM)
- POSITION OVERVIEW EXPERIENCED CALL CENTER CONTACT TRACING SUPERVISOR SUPPORTING THE PUBLIC SECTOR Our team is looking for experienced call centercontact ... working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support,… more
- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW CALL CENTER SUPERVISOR Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is… more
- East Boston Neighborhood Health Center (Revere, MA)
- …As a valued member of both the Project Management Department and the health center 's leadership team, the Director of Strategy , Innovation & Transformation will ... immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers...workforce is as diverse as the city we call home - in gender, race, ethnicity, sexual orientation,… more
- Tractor Supply Company (Brentwood, TN)
- Director, Customer Solutions Center ( Call Center ) **Overall Job Summary** **LOCATION:** Nashville, TN (Relocation Required if not local) **ON-SITE** : 5 ... days/weekly The Director of the Customer Solutions Center ( Call Center ) is **_CUSTMOMER-OBSESSED_**...+ Analytical and data-driven. + Advanced experience with IVR, workforce management, call ticketing system, and other… more
- Spectrum (Riverview, FL)
- …or equivalent PREFERRED QUALIFICATIONS Preferred Related Work Experience and Number of Years Call center experience in the areas of customer service and/or phone ... and upselling core products ie video, data and phone. Execute retention strategy that strikes balance between saving customers and retaining revenue. MAJOR DUTIES… more
- CARMAX (Kennesaw, GA)
- …Degree in business or computer science field + Minimum 5 years of related call center technology and previous team leadership experience in a high-volume contact ... be! **About this job** The Senior Manager, Dialer and Workforce Management will be responsible for leading the Dialer...Management teams for the CarMax Auto Finance (CAF) contact center by guiding the team to reach solutions for… more
- Lithia & Driveway (TX)
- …or organizational behavior + Minimum of 5 years e xperience with high volume call center operations + Experience in the retail automotive / transportation ... Dealership:L0397 Driveway Home Office Sr Manager of Driveway Operations Strategy The Sr Manager of Driveway Operations Strategy is responsible for the strategic… more
- Providence (Irvine, CA)
- **Description** The Senior Director, Individual Market Sales & Broker Strategy , is responsible for developing and executing a sales and broker strategy to grow ... KEY RESPONSIBILITIES + Responsible for the development and implementation of broker strategy designed to increase patient net new acquisition for Medicare and… more
- CVS Health (Sacramento, CA)
- …care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just ... health care more personal, convenient and affordable. Sr. Manager (IC) - Technology Strategy & Operations CVS Health is seeking a highly motivated and experienced… more
- Abbott (Austin, TX)
- …reimbursement, the Freedom 2 Save (https://www.abbott.com/corpnewsroom/ strategy -and-strength/tackling-student-debt-for-our-employees.html) student debt program and ... fingersticks. As the Director of Portfolio Pricing & Contracts Strategy , you will serve as as an advisor and...launch and inline products. The Director will develop a Center of Excellence and a high-performing team for best-in-class… more
- Fiserv (Berkeley Heights, NJ)
- …impact on a global scale, come make a difference at Fiserv. **Job Title** Fraud Strategy Analyst - Money Network **What does a successful Fraud Strategy Analyst ... you will do:** Work on and deliver products and strategy needed to maintain a robust fraud risk management...Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will… more
- Warner Bros. Discovery (Atlanta, GA)
- …here you can thrive. **Your New Role ** We are seeking an experienced Contact Center Workforce Manager with a strong background in workforce planning, ... APAC, to ensure delivery against the plan. **Your Role Accountabilities ** ** Workforce Planning:** + Develop and maintain accurate short-term and long-term forecasts… more
- Chick-fil-A (Atlanta, GA)
- … experience + Workforce Management experience + Intermediate knowledge of call center management and all related calculations + Intermediate knowledge of ... by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today...Responsibilities + Coordinates appropriate staffing allocation and availability of call center staff to achieve service level… more
- Sanofi Group (Cambridge, MA)
- **Associate Director, Portfolio Strategy & Integration** The role of the **Associate Director, of Portfolio Strategy & Integration, HCP,** is to support the ... Omnichannel marketing and customer experience planning/enablement + Embedding omnichannel marketing strategy into BU brand strategies for new and existing commercial… more
- ManpowerGroup (Cleveland, OH)
- …in-demand talent. **How you'll make an impact in the Jefferson Wells** **Director, Client Strategy & Business Development role** + **Put People to Work!** + ** ** ... our organization's purpose, and your role is front and center . Use your network and our tools to identify...well as other ways we can support their talent strategy . + Service our existing clients by providing them… more
- General Motors (Warren, MI)
- …This means the successful candidate is expected to report to Warren- Cole Engineering Center Tower three times per week, at minimum [or other frequency dictated by ... generation of vehicles. As part of the reimagination, a newly formed Architecture Strategy & Integration organization has been established. As the leader of this… more
- Amazon (Phoenix, AZ)
- …functional across multiple teams. Successful candidates will have a background in call /contact center program management and experience working with both tech ... non-tech stakeholders? You will be a part of the Workforce Staffing (WFS) team and will partner closely with...program or project management experience * 2+ years of call /contact center program management experience * Experience… more
- Eversource Energy (New Britain, CT)
- …media/executive inquiries\. **Qualifications** _Technical Knowledge/Skill:_ + Requires familiarity with call center technology and telephony equipment, including ... call work, and schedule adherence\. + Communicates Company strategy and goals in a positive and timely manner...well as the ability to calculate and analyze, various call center management metrics\. + Requires Microsoft… more