- Red River (Raleigh, NC)
- …Intelligence (AI) to improve customer interactions and operational efficiency. + Experience in integrating contact center platforms with CRM and ... (UC) systems with CRM and ITSM tools to enhance customer experience and operational efficiency. + Lead...ability to stand up and configure contact center solutions and integrate with third-party systems. **Qualifications/ Experience… more
- Navient (Raleigh, NC)
- …less. **The Contact Center Engineer position will report to the Director, Customer Experience .** **As the Contact Center Engineer, you will:** + ... process changes and automation to enhance agent productivity and customer experience . + Liaise with cross-functional stakeholders...transitions to newer platforms. **About You:** + 6+ years experience managing contact center software… more
- Concentrix (Raleigh, NC)
- …Amazon Lexbots, and Microsoft Azure + Knowledge of other contact center platforms and VoIP protocols + Experience interacting with customers, senior-level ... Job Title: Senior Sales Engineer, Cloud Contact Center Solutions Job Description Your...engineering cutting -edge technologies to transform the future of customer experience (CX) and empowering our clients… more
- Prime Therapeutics (Raleigh, NC)
- …and drives every decision we make. **Job Posting Title** Supervisor, Medical Pharmacy Contact Center **Job Description Summary** This position leads and develops ... performance while supporting and enhancing business objectives and the customer experience . Responsible for the delivery of...pharmacy and/or healthcare industry. + Minimum of 1 year experience in a call center environment. +… more
- UNC Health Care (Chapel Hill, NC)
- …a plus. **Job Details** Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Customer Service Call Center Work Type: Full Time Standard Hours Per ... for performing a variety of complex pre-services, financial counseling and customer service related functions for patients and/or their representative including… more
- Hendrick Automotive Company (Cary, NC)
- …make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience , and we are empowered to exceed the expectations of our ... 27511 Summary: Centrally located in the Cary Automall. Call Center , Receptionist, or Dealership experience helpful but...was kept and what the outcome was. Schedule future contact as needed. + Maintain and update customer… more
- Gilead Sciences, Inc. (Raleigh, NC)
- …Define SOC service architecture. + Deploy/support deployment of the monitoring solution to customer for integration in the Security Operations Center service. + ... for people with life-threatening diseases. The Gilead Business Services center in Raleigh's North Hills is home to some...threats and incidents. **ESSENTIAL JOB FUNCTIONS** + Extensive security experience leading a SOC and IR team to detect,… more
- Hendrick Automotive Company (Cary, NC)
- … Experience : Previous customer service, Automotive and/or Call Center experience helpful. Certificates and Licenses: o Valid Driver's License ... Demands: Duties are performed primarily in the Business Development Center . Work involves continuous contact and interaction... Enthusiasm Every day we recommit ourselves to the customer experience , and we are empowered to… more
- PNC (Clayton, NC)
- …and coaches the branded sales process to proactively achieve sales targets and customer loyalty. + Drives the employee engagement experience . Responsible for ... serve. We are all united in delivering the best experience for our customers. We work together each day...to contribute to the company's success. As a Business Center Assistant Manager within PNC's retail organization, you will… more
- Signet Jewelers (Cary, NC)
- …& Service Center Team Members are dedicated to delivering a Customer -First experience that exceeds our customers' expectations for custom jewelry design ... & Service Center Team Members are dedicated to delivering a Customer -First experience that exceeds our customers' expectations for custom jewelry design… more
- Nordstrom (Durham, NC)
- …of influencing, collaborating and is committed to driving results and providing an exceptional customer experience . A day in the life + Demonstrate ownership of ... and store teams to effectively help lead and integrate change that promotes customer driven initiatives + Assist the Service Experience Manager with financial… more
- Signet Jewelers (Cary, NC)
- …& Service Center Team Members are dedicated to delivering a Customer -First experience that exceeds our customers' expectations for custom jewelry design ... careers page! J oin our Field Design & Service Center Team! Whether you are just starting your career...play trusted roles in a highly personal and emotional customer experience . Maybe you have that sparkle.… more
- IQVIA (Raleigh, NC)
- …combination of education and experience . + Five years of relevant work experience . + Call center management/supervisor experience . + One to two ... this role provides strategic client management, coupled with virtual program call center oversight and management. _The information contained herein is intended to… more
- ManpowerGroup (Raleigh, NC)
- Customer Support Representative Call Center /Tier 1 Help...1 (non-IT) Help Desk. + 2-3 years of work experience in a helpdesk or call center environment. ... w-2 Overview: Experis is seeking candidates for multiple Call Center / Tier I Help Desk (non-IT) positions in...2nd 2-10pm, 3rd 10pm- 6am Responsibilities: + Point of contact (POC) for feature/function and level one support problems… more
- UNC Health Care (Cary, NC)
- …in a timely manner. Represents the facility while on duty. 2. Daily customer contact and interaction while resolving customer satisfaction issues ... certification within one (1) year from date of hire. **Professional Experience Requirements:** * Previous indoor climbing experience preferred.… more
- PNC (Raleigh, NC)
- …and solutions that help them achieve financial well being. Creates a differentiated customer experience , making banking easy in an omni channel environment. ... for customers. Connects all of PNC, delivering a seamless customer experience in an omni channel environment....is required to participate in the application process, please contact us via email at** ###@pnc.com **. Please include… more
- Cree (Durham, NC)
- …with knowledge of CAD, Life Safety, Alarm, and Access Control Systems Strong customer service skills Experience working with badging and access control software ... Global Security Operations Center Specialist (Days Shift 6am-6pm) At Wolfspeed ,...to protect people, property and information by providing excellent customer service and supporting essential security functions as well… more
- Navy Federal Credit Union (Raleigh, NC)
- …verbal and written communication skills Desired Qualifications + Experience in member/ customer service preferably in a call center , retail banking or ... in resolving any technical issues with your assessment, please contact our Infor assessment support team at ###@Infor.com. About...are paid within the salary range, based on your experience , location and market position Bank Secrecy Act: Remains… more
- Signet Jewelers (Cary, NC)
- …and holidays * A positive, customer -focused approach in delivering an exceptional customer experience * Strong communication and relational skills We put our ... applicant's interest in joining our team, we can only contact those selected for further consideration. Don't forget, we...play trusted roles in a highly personal and emotional customer experience . Maybe you have that sparkle.… more
- Signet Jewelers (Raleigh, NC)
- …the decision to build your career with a company that thrives on an outstanding customer experience , intense and continuous training and being able to make a ... desire to grow and ability to provide a superior customer experience . Job Requirements: + At least...while we appreciate every applicant's interest, we can only contact those selected for further consideration. Note: For internal… more