- Humana (Annapolis, MD)
- …industries with legal and compliance constraints + Prior experience with UX Metrics, CSAT , A/B testing, and analytics **Use your skills to make an impact** ... **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location… more
- Wilson Language Training (Annapolis, MD)
- …high customer engagement and satisfaction as measured by Onboarding NPS, CES, and CSAT ratings. + Contribute to other onboarding and customer success projects as ... needed. + Other duties as assigned. + Understand and display WLT-s values. Skills & Experience: + NetSuite experience required; Salesforce experience preferred. + At least 1 year of customer facing technical onboarding experience required. + Some experience in… more
- Ensono (Annapolis, MD)
- …Service Delivery Team (SDM) team to analyze, prioritize & communicate client health and CSAT to key stakeholders: + Use data and influence to highlight and escalate ... service delivery issues that are getting in the way of client/ account growth. + Accountable for driving MBR and QBR + Actively influence the SDM team and other Ensono resources to address operational and commercial challenges, and ensure they are… more
- Burns & McDonnell (Baltimore, MD)
- …strategies, offerings and training of consultants testing. + Monitor and ensure CSAT responses on Security Compliance Projects and ensure all engagements are at ... or above satisfactory for all projects + Enforce strict adherence to legal and ethical guidelines during Security Compliance engagements, ensuring that all activities comply with applicable laws, regulations, and industry standards. + Collaborate with other… more
- Carrington (Washington, DC)
- …with metrics such as Net Promoter Score (NPS) and Customer Satisfaction ( CSAT ) to demonstrate effective drivers in customer happiness, loyalty and retention. + ... Define and monitor monthly, quarterly, and annual performance goals to ensure CX initiatives achieve established productivity and are effective in meeting the goals of the organization with adherence to all company policies, procedures and regulatory… more