- Public Partnerships LLC (Washington, DC)
- …hour, with continuous monitoring and improvement of response processes. + **Customer Satisfaction ( CSAT ) with Technology Services** : + Target: Achieve a CSAT ... score of 90% or higher for all technology-related services, ensuring high-quality support and product reliability. + **Cost Efficiency** : + Target: Optimize technology spend to deliver a 10% reduction in cost per project without compromising quality or… more
- UKG (Ultimate Kronos Group) (Washington, DC)
- …to a successful completion within appropriate time frame, ensuring industry leading CSAT scores * Assist with other initiatives to evaluate and drive customer ... satisfaction Qualifications Basic Qualifications: * 3+ years of project management work experience in a customer-facing enterprise software implementation/technical environment * Experience managing high volume and highly complex customer facing software… more
- American Express Global Business Travel (Washington, DC)
- …working in partnership with HR as applicable + Analyze and act on CSAT performance, identify actions and communicate results What We're Looking For + Demonstrated ... strong sense of urgency while maintaining exemplary detail accuracy under pressure. + Capable of prioritizing, multi-tasking, and handling high volume effectively. + Ability to delegate to and prioritize tasks for others. + Presentable, flexible, proactive and… more
- American Express (Washington, DC)
- …moderated and unmoderated approaches, Qualtrics for conducting surveys and understanding CSAT /NPS **Skills** + Behavioral Analysis + Customer Journey Mapping + ... Customer Segmentation + Data Analysis, Design Thinking + Requirements Gathering, Relationship Management + Proficiency on some or all of the following tools/software: User Interviews, User Testing, Figma, Dscout, Qualtrics, SQL- proficient in quantitative… more
- American Express (Washington, DC)
- …moderated and unmoderated approaches, Qualtrics for conducting surveys and understanding CSAT /NPS + PhD **Skills** + Behavioral Analysis + Customer Journey Mapping ... + Customer Segmentation + Data Analysis, Design Thinking + Requirements Gathering, Relationship Management + Proficiency on some or all of the following tools/software: User Interviews, User Testing, Figma, Dscout, Qualtrics, SQL- proficient in quantitative… more
- Motion Recruitment Partners (Washington, DC)
- …as tickets, walkups, Slack and email + Meet and/or exceed Service Delivery SLAs and CSAT goals + Break/Fix support as issues are discovered and resolving issues in a ... timely manner + Proactively look for opportunities to increase customer and team productivity + Effectively communicate with our customers and stakeholders with empathy and a customer first mindset + Create knowledge articles and videos to enable our team and… more
- Ensono (Washington, DC)
- …Service Delivery Management (SDM) team to analyze, prioritize & communicate client health and CSAT to key stakeholders + Use data and influence to highlight and ... escalate service delivery issues that are getting in the way of client/ account growth + Accountable for driving MBR and QBR + Actively influence the SDM team and other Ensono resources to address operational and commercial challenges, and ensure they are… more
- Verint Systems, Inc. (Annapolis, MD)
- …+ Responsible for On Time-On Budget project delivery, Process Adherence and CSAT for all projects in assigned portfolio. + Being accountable for multiple ... and complex work assignments, project budgets, delivering within timeframes, and short/long term resource planning. + Designing and developing very high quality and distinctive business solutions. + Evaluating customer's business needs, thus contributing to… more
- Amazon (Arlington, VA)
- …the Learning Management System to upload program content, report on completion and CSAT data and assign learners to programs - Write relevant narratives for ProServe ... QBRs, MBRs and 2x2 reads to show business performance data against learning objectives with recommendations for the learning roadmap for ProServe - Serve as the lead PM for the ProServe AWSentral migration enablement program for ProServe sales and delivery… more