- CareFirst (Owings Mills, MD)
- …information to customers in accordance with performance goals and objectives. + Maintains customer advocate records by identifying underlying customer needs ... submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies… more
- CareFirst (Baltimore, MD)
- …submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies ... of products and the contractual provisions that govern administration to provide customer service and education, to interpret contractual language to the customer… more
- Kuehne+Nagel (Baltimore, MD)
- …on a timely basis regarding our customers' concerns and questions. You will be the customer advocate for both our US Operational Care Center and our overseas ... our Baltimore, MD branch is looking for a new Customer Care Specialist to join our Sea Logistics freight...forwarding team. **Your Role** Reporting to the Sea Logistics Customer Care Manager, you will support our customers by… more
- Cardinal Health (Washington, DC)
- …points and for facilitating, developing, designing and implementing processes that improve overall customer experience. Act as customer advocate and liaison ... top 20 on the Fortune 500. We currently have a career opening for a Customer Success Account Manager. **Travel** During initial customer onboarding, (OCT and NOV… more
- Brivo (Bethesda, MD)
- …this customer -centric role, you will also be responsible for: + Serving as a customer advocate and interact with internal teams to solve customer issues ... About the Role As a representative of our Customer Service team, you will interact with our...incoming cases and escalate as needed + Responding to customer phone and email inquiries timely and efficiently +… more
- Microsoft Corporation (Elkridge, MD)
- …verbal communications. + Influence product design and feature changes, as a customer advocate within Product Engineering. Relentlessly champion and advocate ... (ACE) in the Cloud+AI Silver Team. Our team provides customer support for Azure Stack Edge products to strategic...technical issues to varied audiences. Able to prioritize and advocate for a customers' need to the proper channels… more
- Lumen (Washington, DC)
- …the customer experience, product features/functionality, and service implementation/management. + Customer Advocate : Acts as customer advocate , ... leveraging technology innovation for the betterment of humanity.? This exciting customer -facing solution engineering role will work in partnership with our Sales… more
- Cardinal Health (Annapolis, MD)
- …and, for facilitating, developing, designing and implementing processes that improve overall customer experience. Act as customer advocate and liaison ... in order to achieve the goals and objectives identified by the customer and Cardinal Health. Responsible for identifying, quantifying, qualifying, tracking, and… more
- Verint Systems, Inc. (Annapolis, MD)
- …and recommendations from customers back to the product team. + Advocate customer needs/issues cross-departmentally. + Manage assigned account escalations ... growth opportunities. Learn more at www.verint.com. **Overview of Job Function** The Customer Success Director is a strategic role that requires partnering closely… more
- Honeywell (Washington, DC)
- …the customer sales cycle and cross-functionally within both organizations. . Be a customer advocate within Honeywell and a Honeywell advocate with your ... and outcome-based solutions to create flexible ecosystems focused on customer needs. As a trusted advisor, the outcomes you...will be to lead and manage all aspects of customer engagements to both maintain existing relationships as well… more
- Trellix (Columbia, MD)
- …Trellix and with the customer organization. *You will serve as a customer advocate capturing and responding to inquiries, concerns, and feedback. *You will ... and meaningful work. Trellix is supporting a critical US Public Sector customer in the planning, deployment, migration, operation, and sustainment of key endpoint… more
- TD Bank (Baltimore, MD)
- …(3) advocating for them with proactive insights & recommendations + Serves as a Customer advocate in providing Customer resolution, proactive tips and ... Personal & Commercial Banking **Job Description:** The Retail Banker II is a Customer liaison that is integral to delivering TD's Brand promise by utilizing… more
- Goddard Space Flight Center (Greenbelt, MD)
- …activities, including providing oversight of the work of its subcommittees. Acts as a customer advocate within the organization, representing the voice of the ... relationship management, interfacing with OCIO, employee orientation, leading the Customer Assistance and Relationship Enhancement team, coordinating service delivery… more
- Marriott (Washington, DC)
- …Area Sales leaders. * Serves as the sales contact for customers; serves as the customer advocate . * Serves as hotel authority on sales processes and sales ... of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel's' sales objectives. Evaluates… more
- Marriott (Washington, DC)
- …Area Sales leaders. * Serves as the sales contact for customers; serves as the customer advocate . * Serves as hotel authority on sales processes and sales ... of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel's' sales objectives. Evaluates… more
- BD (Becton, Dickinson and Company) (Sparks, MD)
- …or raising customer struggles. In addition, the individual will act as customer advocate and liaison back into the BD organization. This position is ... Automation Service Engineer to provide on-site support at various customer locations throughout Cincinnati, OH area. This position is...to achieve the goals and objectives identified by the customer and BD. The individual will be responsible for… more
- Trellix (Columbia, MD)
- …Trellix and with the customer organization. *You will serve as a customer advocate capturing and responding to inquiries, concerns, and feedback. *You will ... and meaningful work. Trellix is supporting a critical US Public Sector customer in the planning, deployment, migration, operation, and sustainment of key network… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- …solution is key. Training on the solution is available. Candidate will serve as a customer advocate and be able to seek out/identify the customer 's pain ... join a team providing procurement systems support to our customer on site at Redstone Arsenal in Huntsville, Alabama....* Provide subject matter expertise and assistance to the customer using the contract writing solution to help end… more
- Trellix (Columbia, MD)
- …sales, engineering, and professional services. + You will serve as a customer advocate capturing and responding to inquiries, concerns, and feedback. ... and reporting of finished intelligence. The role will support customer security operations including planning and risk assessment, vulnerability assessment,… more
- TEKsystems (Halethorpe, MD)
- …interactions per day. Specific responsibilities include acting as the customer advocate for problem resolution, demonstrating intermediate-advanced ... Description: Supporting a large healthcare customer . Out team is looking to add another...+ Software installations + VPN support Skills: Help desk, Customer service, Technical support, Service desk, Troubleshooting, Office 365,… more