- WATTS (North Andover, MA)
- …purpose. What we do matters - together, we're reimagining the future of water. As the Customer Experience Manager , you will help ensure our customers have a ... Operations. You Will: + Lead and manage a team of 6-12 customer experience team members, including hiring, training and performance management. Fostering a… more
- Chewy (Boston, MA)
- …Join our team at Chewy as a Program Manager focused on enhancing the customer returns experience . As a Program Manager reporting directly to the Director ... satisfaction, contribute to the bottom line, and significantly impact Chewy's customer experience strategy. **What You'll Do:** + Develop an understanding… more
- Lumen (Boston, MA)
- …a Candidate** + 5+ years of working experience in relevant B2B marketing, customer experience field. + Bachelor's degree in marketing, business, or a related ... the world and shape the future. **The Role** Lumen's Experience Team is seeking an experienced Program Manager...Creative thinking and a passion for innovation in Marketing, Customer Experience and Program strategies to drive… more
- Cornerstone onDemand (Boston, MA)
- …** + Bachelor's Degree, or equivalent experience required. + Minimum of 6 years' experience in a customer support manager role. + Experience managing ... **Job Title: Senior Manager , Global Customer Support** **Job Description:**...managing high performing teams in fast-paced environments. The Senior Manager must have profound knowledge and experience … more
- Sodexo (Cambridge, MA)
- …the supervision of the team with a **focus on excellent customer experience ** . The **Cafe Operations Manager ** supports all facets of daily hospitality ... Corporate Services i** s looking for a **Cafe Operations Manager ** to join our team at one of our...services. the best qualified candidate will have excellent mentoring experience and a focus on new ideas to enhance… more
- Amazon (Boston, MA)
- …releases for feature launches. This position requires that you interact with Product Manager , Customer Experience , other Technical Program Managers and ... with rich personalized information and experiences, eager for further customer action by voice or touch. Amazon is looking...Alexa and Echo Devices? Our team created the Out-of-Box experience for Echo devices, cool features like live view… more
- Ford Motor Company (Boston, MA)
- …forward a new startup within the Digital Product space, focused on the dealership experience within the end-to-end customer journey. The team is looking for a ... passionate and strategic Senior Product Manager who loves to innovate and drive products within...loves to innovate and drive products within the Dealership experience forward, ultimately changing tens of millions of customers… more
- Wilson Language Training (Boston, MA)
- Technical Project Manager **Department:** Customer Experience **Location:** For nearly three decades, Wilson Language Training- (WLT) has been dedicated to ... duties as assigned. **Minimum Requirements** **Skills** : + Proven experience as a Project Manager and understanding...: + Proven experience as a Project Manager and understanding of Agile project management methodology. +… more
- Citizens (MA)
- …expertise across the business in support of a meaningful customer experience . The Fiduciary Business Support Manager is responsible for the management ... Jointly accountable for ensuring consistent on-going trust administration processes amongst customer facing colleagues and Private Wealth Middle Office. Serving as a… more
- Nordstrom (Westwood, MA)
- …change that promotes customer driven initiatives + Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and ... Job Description The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic...is committed to driving results and providing an exceptional customer experience . A day in the life… more
- EssilorLuxottica (Natick, MA)
- …or equivalent experience + Previous leadership in retail or customer service experience preferred + The Multi Store Manager is the expected to work on ... culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people...deliver exceptional service through delivery of The Sunglass Hut Experience . The Multi Store Manager will consistently… more
- General Motors (Boston, MA)
- …Business Planner, Product Owner/Program Manager /Project Manager or Customer Operations Specialist + Experience and/or interest in Charging/Home ... Dealer/Field Team, Legal, Finance, Go-to-Market, Engineering, and Sales) + Develop customer experience and negotiate with external supplier (ie. Utilities,… more
- Vestis Services (Worcester, MA)
- **Description** **JOB SUMMARY** A Customer Service Manager (CSM) ensures that the assigned Team of Customer Service Representatives (CSR'S) in his/her ... of all customer service representative for assigned service area. Works with Customer Operations Manager , General Manager /Branch Manager for approval… more
- Sanofi Group (Boston, MA)
- …CEMs will act as an "account orchestrator" to provide a more cohesive customer experience and ultimately improve patient outcomes by leveraging cross-functional ... **Job Title: Customer Engagement Manager ** **_(Grade will vary...assigned territory. Primary objective is to drive industry leading customer value. **_About you_** **Work Experience :** +… more
- Wolters Kluwer (Boston, MA)
- …licensing onboarding process is executed effectively along with providing an excellent customer experience . + Work closely with customers to onboard their ... **Project Manager ( Customer Success Specialist) - Remote...** Experience ** : **3 years** of project management experience plus 1-2 years of consultative customer … more
- Philips (Cambridge, MA)
- The Customer Success Manager drives innovative strategies and customer success plans which deepen customer understanding, responds to changing ... issues across the continuum of care. **Your role:** The Customer Success Manager directs and guides the...Bachelor's degree required + 10+ years of relevant work experience including all aspects of project development and execution,… more
- Confluent (Boston, MA)
- …a rapidly growing company with offices worldwide, we are looking for a passionate Customer Marketing Manager to join our Reference and Advocacy team of ... rapidly growing company, we are looking for a passionate Customer Marketing Manager to join our Reference...experience in marketing, with 3+ years focused on customer marketing or customer advocacy role and… more
- SHI (Boston, MA)
- **Job Summary** The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for managing, expanding and renewing contracts with SHI's customers. The SR. CSM ... in our ITAM programs. The position reports to the Manager - ITAM Customer Success and ultimately...degree or equivalent + Minimum of 7 years of experience in Customer Success or Field Sales,… more
- Marriott (Boston, MA)
- …Remotely?** Y **Relocation?** N **Position Type** Management **JOB SUMMARY** The Senior Manager / Product Owner (PO), Customer Management Products is responsible ... for supporting technologies that deliver services and support to our Customer Management Products and Loyalty Organizations. This role will collaborate with business… more
- Trellix (Boston, MA)
- **_Job Title:_** Customer Success Manager **_Role Overview:_** The Customer Success Manager (CSM) is responsible for driving customer loyalty, ... escalate as needed. **About You:** + 5+ years of customer engagement and account management experience in...years of customer engagement and account management experience in a Cybersecurity/SaaS solutions company and/or an enterprise… more