- Ryder System (Buffalo, NY)
- …Transportation, Fleet Maintenance and Supply Chain Services in the World! **Summary** The ** Customer Service Operations Lead ** is responsible for ... most promising candidates to provide creativity, agility and superior customer service that will exceed our ...jobs and functions + Act as a liaison between operations and the customer , in administration of… more
- Philips (Latham, NY)
- …within the Americas region. **Your role:** + Manage all aspects of customer service operations . + Lead operational teams and align activities to support ... techniques, new technology and data analytics to drive systemic improvement across the customer support experience. + Identify/develop talent and lead by example… more
- JPMorgan Chase (Schenectady, NY)
- …by providing education and advice tailored to suit their financial needs. As a Lead Associate - Operations in Branch Banking, you support the Branch Manager ... years of branch banking experience **Training requirement** + Successful completion of the Lead Associate Operations training program is a pre-requisite to be… more
- City of New York (New York, NY)
- …improve retention, mentoring, and workforce development, utilizing a racial equity lens. Customer service is a cornerstone of DOHMH's commitment to operational ... excellence. DOHMH has four core customer service principles: respect, trust, empathy, and...of Operations , Bureau of Mental Health, the Operations Support Lead will: - On a… more
- Price Chopper (Norwich, NY)
- …Responsible to ensure each Front End associate provides fast, friendly, and efficient customer service . Responsible for overseeing the entire Front End operation ... and the parking lot and sidewalk area of store operations . Ensures all front end policies and procedures are...procedures are adhered to at all times. Assists the Customer Service Manager to ensure that all… more
- GE HealthCare (Schenectady, NY)
- …satisfaction by providing business & program management leadership of the GE-Client service partnership and delivering a total GE Healthcare solution. This position ... is responsible for managing the success of the service relationship with LifePoint & Scion with supervisory responsibility...to achieve the goals and objectives identified by the customer and GE Healthcare. The position provides LifePoint &… more
- Western Union (New York, NY)
- … Customer Care Operations will demonstrate a focus on achieving customer service operations at a world-class caliber. This individual thrives ... President of Customer Care, this role will lead the global contact center operations . This...world. This leader will provide leadership and oversight for customer service delivery operations supporting… more
- Xylem (Albany, NY)
- We're Hiring for a ** Customer and Vendor Master Data Management Domain Lead ** ! If you are excited and passionate about helping #LetsSolveWater, consider joining ... participating in our paid Volunteer Program, Xylem Watermark ! **THE ROLE** : The Customer and Vendor Master Data Management Domain Lead leads the design,… more
- ALDI (Tully, NY)
- …daily shipping schedules to ensure the stores have inventory necessary to meet customer needs. * Verifies proper receipt of product and escalates any receiving ... of product, supplies and equipment received to ensure maximum efficiency and service to the stores. * Facilitates communication and fulfillment of store needs… more
- Wells Fargo (New York, NY)
- …of new tools, processes, models, and technologies to optimize IT service management processes, ensuring efficiency, and implementing improvements toward operational ... enterprise environment + Demonstrable experience with Business Process Design, Process Modelling, Service modelling & current & target operating models in the IT… more
- Arrow Financial Corporation (Glens Falls, NY)
- …resolution process through recommendations and results/follow-up. > Provide consistent, outstanding customer service for both internal and external customers. ... of daily work to ensure accuracy and procedural compliances; lead team through day-to-day operations , projects and...preferred > 4 years of experience in banking and/or customer service preferred > 1 year of… more
- Snap Inc. (New York, NY)
- …focused on customer success and retention. We're looking for an Outsourced Program Lead , Customer Success to lead the vendor relationship for all of ... glasses, Spectacles (https://www.spectacles.com/) . The Snap Small and Medium Customer (SMC) org is focused on scaled ways to...play an integral part in ensuring we can efficiently service our clients' needs, remove blockers, and disseminate best… more
- Vontier (Albany, NY)
- …implementing service aspects of Gilbarco's e-Mobility strategy. Reporting to the Global Operations Lead the role will drive growth, stability, and an overall ... Service leads and prospective customers. + Directing Service operations by streamlining processes and building...KPI levels on a continuous basis for the total service business. Measure customer satisfaction and operational… more
- Wells Fargo (New York, NY)
- …professional opinions and experience. + Partner to develop, manage and evolve CSBB customer service communication guidelines aligned with the overall Wells Fargo ... training, military experience, education **Desired Qualifications:** + 3+ years of Customer Service Communications writing experience or a combination of… more
- Sprinklr (NY)
- …**The Sprinklr Way (http://get.sprinklr.com/hubfs/SprinklrWay.pdf)** . **Job Description** Overview: Customer Operations is critical to Sprinklr's success ... in overseeing and optimizing the operational aspects of our customer operations team. You'll be responsible for...and identify areas for improvement. + Systems and Tools: Lead initiatives to enhance existing systems, tools, and processes… more
- M&T Bank (New York, NY)
- **Overview:** As a Lead Service Designer within the Customer Experience Organization, you will be part of a team of designers dedicated to solving the ... Engage cross functional colleagues (ie, business partners, CX partners, operations , technology, compliance) to ensure business objective alignment, throughout. +… more
- Gap Inc. (Brooklyn, NY)
- …for driving profitable sales growth through all aspects of the store including; customer and product operations , merchandising, and talent development. You are ... be part of an iconic American brand, and help lead the way for where we're headed, we'd love...to drive store sales and deliver results through a customer centric mindset. + Recruit, hire and develop highly… more
- Gap Inc. (New York, NY)
- …drive profitable sales growth through all aspects of the store, including; customer and product operations , merchandising, and talent development. Through ... be part of an iconic American brand, and help lead the way for where we're headed, we'd love...selling behaviors, leading and leveraging these behaviors with every customer who walks through our doors and allowing us… more
- IQVIA (New York, NY)
- …financial management; communications; and milestone deliverables. May perform role of Data Team Lead (DTL), Program Lead , Customer Site Manager, and/or a ... improvements, issue escalation, workload projections, and provide technical expertise. + Lead direct negotiations with customer , eg, timelines, financial,… more
- Gap Inc. (Port Chester, NY)
- …for driving profitable sales growth through all aspects of the store including; customer and product operations , merchandising, and talent development. You are ... to drive store sales and deliver results through a customer centric mindset. + Recruit, hire and develop highly...action plans to maximize efficiencies and productivity. + Perform Service Leader duties. + Ensure consistent execution of standard… more