- Merck & Co. (Ames, IA)
- …and project management. Good communication and follow-up skills with a strong customer service attitude.Ability to self-direct and take constructive action in ... Job Description Responsibilities: The key responsibilities of the Senior Specialist can be divided in the 3 elements:Site Production PlanningIn coordination with… more
- Merck & Co. (Rahway, NJ)
- …in supporting the process automation systems within clinical manufacturing.-The Automation Specialist - Engineering Auto Eng position will report to the Director, ... control strategies to optimize process performance.Actively participate in site tier processes, supporting continuous improvement initiatives.Provide on-floor support for… more
- San Jose State University (San Jose, CA)
- …Systems & Technology Job Summary Reporting to the Sr. Director, this position serves as the Customer Service Specialist Tier 2 point of contact. The ... Customer Service Specialist II...position will receive inbound escalation from Tier 1 support staff, students, staff, prospective students and… more
- CACI International (Washington, DC)
- … ( Tier II), who will be responsible for ensuring an outstanding level of customer service by providing direct Tier II Customer Service ... VIP Support Specialist Tier 2 Job Category: Engineering...will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and… more
- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier II Desktop Specialist - Cleared...hours. This role is also responsible for providing excellent customer service to VIP staff within the ... Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier II Desktop Specialist shall support the HR Help Desk at the US Dept… more
- Insight Global (Braintree, MA)
- …here * Experience with some end point encryption tools eg Sophos preferred * Strong Customer Service Skills (will need reference checks here) * Mobility -- a ... local healthcare client of ours is looking for a Tier 3 Support Specialist to join their...* Track request through call and incident tracking software (Autotask/ Service Now) * Manage and resolve requests and as… more
- Windstream Communications (SC)
- …trouble tickets, and work between multiple systems. Ideal candidates will possess excellent customer service skills and the willingness to be trained and develop ... NS Network Services - Specialist I- Tier I Repair Georgia, USA... services to perform trouble isolation and repair of service + Provide excellent customer service… more
- ManTech (Glen Burnie, MD)
- …Currently, ManTech is seeking a motivated, career and customer -oriented **Senior** ** Tier 1 Help Desk Support Services Specialist ** to join our team ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...or exceeding KPI requirements. + Assigning tickets received from customer self-submission and from other OCIO teams. + Contributing… more
- Patterson Companies, Inc. (Joliet, IL)
- …a stronger and successful organization. **Job Summary** The Support Specialist - Tier I properly responds to incoming customer requests, via phone, email, ... Minimum Qualifications: + High School Diploma or equivalent + Strong customer service orientation + Requires excellent verbal communication skills + Requires a… more
- Goodwill Industries of Kansas (KS)
- …Written Communications, Oral Communications, Inter-Personal Communications, Cooperation, Credibility, Customer Service Orientation, Integrity, Initiative, Job ... Case Manager Tier II/Behavioral Specialist (Webb Road) **Back**...evaluations, compiles and/or completes referral or placement packets. Provides service planning and coordination of service functions.… more
- Guthrie (Big Flats, NY)
- Position Summary: The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group's ... Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily… more
- Cayuse Holdings (Pendleton, OR)
- …and Logistics/Warehouse Management. The Service Desk Support Technician acts in a customer service capacity responding to customer requests on the Client ... assigned. **Qualifications** + High School diploma or GED required. + 1 year of Service /Help desk or customer service support experience + Familiarity with… more
- Arcoro (Scottsdale, AZ)
- … customer care-related support duties as assigned Must Haves: + 1+ years of customer service and/or tech support + Experience supporting a SaaS product + MS ... About the Job: We are looking for an experienced Customer and Partner Support Specialist to join...full client HRIS program support + Resolves product or service problems by clarifying the client's request, determining the… more
- ManTech (Herndon, VA)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer -oriented ** Tier 2 Help Desk Support Services Specialist SME** to join our ... users. If unable to diagnose problem, will work with Service Desk management or Tier 3 to...customer tickets in a ticketing system. + Outstanding customer service skills and practices. + Experience… more
- KBR (Springfield, VA)
- Title: Tier 1 Service Desk Technician KBR is seeking a Tier 1 Service Desk Support Specialist to support government customers in the Washington ... skills supporting end users in a call center environment. + Exemplary customer service skills. + Excellent organizational and time management skills. + Able to… more
- CACI International (Arlington, VA)
- …SLAs/KPIs + Reviews service delivery process and procedures, recommending customer service and IT process support enhancements, researching and recommending ... to oversee an O&M team comprised of over 15 service agents, O&M engineers, incident response specialist ...in the TOC received a standardized onboarding approach for Tier 1 & 2 service support. Candidates… more
- City of New York (New York, NY)
- …resolution. The Bureau of Business Information Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to ... ensure that DEP continues its tradition of delivering excellent service to the residents of New York City. The...remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical… more
- Applied Statistics & Management Inc. (Temecula, CA)
- …Technician, Application Analyst, Customer Care Technician, Contact Center Technician, Customer Service Technician, Client Support Specialist , Call Center ... Official Offers + Onboarding Comparable Roles: Helpdesk Technician, Technical Support Representative, Customer Support Specialist , Service Desk Analyst, IT… more
- AbacusNext (San Diego, CA)
- …Courtesy, Knowledge, Timeliness, Quality and Overall Satisfaction. Overview As a Technical Support Tier 2 specialist you will join a team that offers 24/7 ... support, you will be engaged in challenging Tier 2 support issues as well as supporting our...Customer Centric Manner. + Take Ownership of the Service Desk (CRM) while Triaging and Maintaining Support Ticket… more
- CACI International (Forest Heights, MD)
- …Directory and Group Policy management & administration + Tier 2/3 Zscaler Area Specialist and Trainer + Service Now Ticket Quality and Assessment Manager + ... a timely manner. + Handle incoming technical escalations from Service Desk, Network Operations Security Center, Tier ...Azure + Strong scripting and PowerShell skills + Superior customer service and prioritization skills + Experience… more