- SHI (Boston, MA)
- **Job Summary** The Sr. ITAM Customer Success Manager (SR. CSM) is responsible for managing, expanding and renewing contracts with SHI's customers. The SR. ... end-users' representative on technology/business issues. + Work closely with Sales, Customer Success Manager and/or Project Management for account creations,… more
- DataRobot (Boston, MA)
- …Fortune 50, rely on DataRobot to drive greater impact and value from AI. The Customer Success Manager is a polished communicator, technically astute, with ... wants to transform every business into an AI Driven Enterprise, and the Customer Success Manager is the pivotal role in that mission. **Key… more
- Trellix (Boston, MA)
- **_Job Title:_** Senior Customer Success Manager **_Role Overview:_** The Senior Customer Success Manager (CSM) is responsible for driving ... services, educational offerings, and support. Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty leading to a… more
- Trellix (Boston, MA)
- **_Job Title:_** Senior Customer Success Manager **_Role Overview:_** The Senior Customer Success Manager is responsible for driving customer ... of Trellix solutions and services. Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty leading to a successful… more
- CloudZero (Boston, MA)
- …would love for you to be a part of it! About the Role: CloudZero is looking for Customer Success Manager (that will join our team in August) to support the ... growth of the Customer Success organization and help drive best in class levels of adoption, expansion and retention for our customers. A key focal point for the… more
- Cengage Group (Boston, MA)
- …value from our digital solutions by actively leading customer relationships. The Customer Success Manager delivers high levels of account services ... . This multifaceted and high visibility position within our Domestic Learning Customer Success Team is vital to driving customer success … more
- Wolters Kluwer (Boston, MA)
- …onboarding, and mentor teammates in their growth and development. You will report to the Manager , Customer Success . The territory will be clients in the ... (CE) product portfolio. You will act as the lead Customer Success representative for our largest and...years direct healthcare provider experience, preferably in a project manager or IT function; or related experience + Excellent… more
- Wolters Kluwer (Boston, MA)
- **Project Manager ( Customer Success Specialist) - Remote R0037213** **Job Description Summary:** The Customer Success Specialist - Project Manager ... Services for enterprise customers. In this capacity, the Project Manager will be the main contact for the ...Manager will be the main contact for the customer and internal partners during onboarding. They are responsible… more
- Amazon (Boston, MA)
- …you need to invent with us in ways that are rewarding, fulfilling and fun. The Customer Success (CSM) team is the primary link between AR and Operations coaching ... enabling product and/or process changes to improve system performance and customer sentiment. The successful candidate will work backwards from customer… more
- Wolters Kluwer (Boston, MA)
- …high quality and effective care. In this remote-friendly role, you will report to the Customer Success Manager within the Health division of Wolters Kluwer. ... **Essential Duties** The Customer Success Specialist, Implementation is a key...and onboarding activities. + Where appropriate, coordinate with Engagement Manager to execute supporting implementation activities + Project Consulting/Best… more
- Quadient (Boston, MA)
- …the Quadient AR software platform. Live clients are introduced and handed to an assigned Customer Success Manager (CSM) as and when projects are completed ... clients over to the next set of responsible parties such as Quadient's Customer Success Manager , Account Manager , and Support Teams **Other… more
- Verint Systems, Inc. (Boston, MA)
- …Reporting, Dashboards, adhoc) which as requested by customers and communicated by the Customer Success Manager . + Develop recommendations for improving the ... to conduct superior analytics, as suggested by the product team or customer success leadership. + Leverage expertise during analysis relative to verticals or… more
- Cengage Group (Boston, MA)
- …School (Pre-K 12) customers, on our market leading print/digital solutions. Reporting to the Customer Success Consultant Manager , the per diem roll works ... inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well...Strong training / presentation skills. + Evidence of strong customer orientation + Ability to form and build effective… more
- Autodesk (Boston, MA)
- …building automation systems and/or building management systems. You will report to the Sr. Manager of Customer Success in a remote or hybrid environment. ... and help customers adapt them to leverage Autodesk Tandem + Develop Customer Success plans and execute adoption strategies to expand Autodesk Tandem usage +… more
- Capital One (Boston, MA)
- Locations: Sales - MA - Boston, United States of America, Boston, Massachusetts Dealer Success Manager - Boston. MA As a Dealer Success Manager , you will ... nature of this role, we are looking for a customer centric individual who can excel at training/driving tool...(80% travel) - Driving process improvements aligned with desired customer outcomes - Providing subject matter expertise on processes… more
- Confluent (Boston, MA)
- …activities. You will work cross functionally with marketing, sales, product marketing and customer success , to source, secure and create impactful customer ... with offices worldwide, we are looking for a passionate Customer Marketing Manager to join our Reference...functionally with marketing, sales, product marketing, product management and customer success , to source, secure and create… more
- Sanofi Group (Boston, MA)
- **Job Title: Customer Engagement Manager ** **_(Grade will vary dependant on the specific country situation )_** + _Grade: L2-2_ + _Hiring Manager : Ashley Del ... employee satisfaction and growth for our business. **Job Description:** The Customer Engagement Manager is responsible for engaging Endocrinologists,… more
- TELUS Agriculture & Consumer Goods (Boston, MA)
- …engaging a wide range of stakeholders across sales, product marketing, product and customer success to develop strategies, messaging, and processes that drive ... do: As a senior member of the Brand & Customer Marketing team, the Manager , Customer...and collaborative work across the sales, marketing, product and customer success teams + Judiciously managing the… more
- Cornerstone onDemand (Boston, MA)
- **Job Title: Senior Manager , Global Customer Support** **Job Description:** The Senior Manager , Global Customer Support will have a passion for ... required. + Minimum of 6 years' experience in a customer support manager role. + Experience managing...set and a "Get it Done" attitude are critical success factors for this role. + Demonstrated ability to… more
- Robert Half-Robert Half Corporate (Boston, MA)
- **JOB REQUISITION** Talent Manager (Administrative and Customer Support) **LOCATION** MA BOSTON **JOB DESCRIPTION** **Job Summary** Our **Talent Managers** work ... meetings with hiring managers and decision-makers in administrative and customer support departments. Additional responsibilities include: recruiting, interviewing and… more