- TE Connectivity (PA)
- …* Experience with Genesys , Call Miner and Yellow. Al * Project management skills with a track record of successfully leading complex technology projects from ... IT Senior Salesforce Functional Analyst - Digital Customer Solutions **At TE, you...and participate in business readiness; recognize the impact of change , implement the approach to manage adoption and mitigate… more
- Banco Popular Puerto Rico (PR)
- …and recommends changes to improve the effectiveness of the business's management . + Communication skills: effectively interact with internal and external ... skills. Experience with data analysis, persuasive and informative writing, workload management , and process management . + Problem Solving: Identifies and… more
- Morgan Stanley (Sandy, UT)
- …*keywords:* WFM, workforce, call center, ACD, IEX, Genesys , analyst , logistics, contact center, schedules, change requests, SLA, operations, ... are seeking experienced professionals, to work as a Workforce Management Analyst . In this role, you will...years of experience with forecasting / scheduling software, preferably Genesys , Teleopti and IEX * Experience working with reporting… more
- Sacramento Municipal Utility District (Sacramento, CA)
- …Enterprise Communications team as we converge our contact center operations on the Genesys Cloud CX platform. In this role, you will be responsible for developing ... advanced technical knowledge, short and long-term planning responsibility, major project management responsibility and demonstrated mastery in two or more specialty… more