- Northwell Health (Melville, NY)
- …experience, preferred. + PMP or PgMP Certification, preferred. Highly Preferred: + Genesys Contact Center experience Additional Salary Detail** The ... to Portfolio Management and Planning for assigned areas; collaborates with administrative leaders to create, enhance and deliver improved project management… more
- Northwell Health (Melville, NY)
- …experience *3-5 years of relevant experience, required. Preferred: + Collaborate with contact center leadership, stakeholders and other team members to define ... and advancements by monitoring weekly release notes. Communicate changes to contact center leadership and recommend change implementations that maximize… more
- AAA Mid Atlantic (Wilmington, DE)
- …scripts. Responsible for Voice, Chat, and Email routing. Administer and support PureCloud ( Genesys Cloud) experience with contact center technologies (such ... three (3) years of experience with the following: Administrating and supporting Purecloud ( Genesys Cloud); Experience with contact center technologies, such… more
- The Walt Disney Company (Celebration, FL)
- …operations and contact centers + Perform tier 1 troubleshooting and support for Genesys contact center , Avaya CM, adjunct systems and solutions on ... home/remote ports, and international offices. This role requires an understanding of contact center solutions, telephony systems and end-user support. This… more
- Insight Global (Minneapolis, MN)
- Job Description We are seeking a skilled Cloud Contact Center Systems Admin /Cloud Generalist to join our team. The ideal candidate will have extensive ... experience in developing Cloud Contact Center solutions, particularly with Genesys products such as PureConnect and Genesys Cloud. They will be… more
- Ventura County (Ventura, CA)
- … center platforms such as Unified Contact Center Enterprise/Express, Webex Contact Center or Genesys ; + Possession or the ability to obtain by ... represent Key Performance Indicator data sets applicable to Call Center metrics. + Administration experience with Cisco...Unified Contact Center Enterprise/Express, Webex Contact Center or Genesys . In… more
- Concentrix (Columbus, OH)
- Job Title: Senior Sales Engineer, Cloud Contact Center Solutions Job Description Your Journey at Concentrix + Webhelp Starts Here: At Concentrix + Webhelp, our ... product demonstrations + Build and configure demo scenarios in Genesys or NICE CXone Cloud Admin and... Cloud or NICE CX certification + Knowledge of contact center skills, including ACD, IVR, NLP,… more
- Sacramento Municipal Utility District (Sacramento, CA)
- …join SMUD as a key member of our Enterprise Communications team as we converge our contact center operations on the Genesys Cloud CX platform. In this role, ... ideal candidate will have prior experience with IVR design and development, contact center operations and enterprise telephony. **SMUD Official Classification:… more
- Focus on the Family (Colorado Springs, CO)
- … Genesys , Form Assembly, Melissa Data, etc. Enterprise Applications Administration & Solution Design: + Administers other enterprise applications including ERPs, ... those responsibilities and to demonstrate leadership qualities while doing so. Salesforce Administration : + Knowledge of and ability to work within the breadth of… more
- Paylocity (Schaumburg, IL)
- …of Workforce Management administers the Workforce Management (WFM) system for Paylocity's contact center . The position works closely with operations leadership ... Act as a liaison with other departments to address staffing-related issues affecting contact center operations. + Identify and recommend operational and support… more
- Travelers Insurance Company (Spokane, WA)
- …the Sr. Consultant, Workforce Management, you will partner closely with the Contact Center /Claim Center /Operations Management Team by forecasting, ... experience in management information, finance, statistical analysis, Workforce Management, Claim or Contact Center . + Advanced knowledge of Microsoft Excel and… more
- MAPFRE Insurance (Webster, MA)
- …Webster, MA, US **Company:** MAPFRE **Job Summary** Must have experience with Genesys , call center experience and excellent interpersonal skills. Provide ... voice and data communication initiatives, and/or operational enhancements. Support administration of voice platforms and communication systems, and associated… more
- PDS Tech Inc (Atlanta, GA)
- …and business partners. **Responsibilities:** + Serve as the primary point of contact for customers, handling phone calls and emails efficiently and professionally. + ... SAP + Inquiry Database + Excel and Pivot Tables + SharePoint Knowledge Management + Genesys + FET Sales Force + MS Teams + MyCoke **Education & Experience:** + High… more