- Wally's Operating Company LLC (Pontiac, IL)
- …store walks with detailed plans that can be delegated to team members and leaders. Ensure guest service is a 10 in every area of the store, placing team members ... for achieving successful established standards, goals and overall exceptional guest satisfaction. Essential Duties and Responsibilities include the following. Other… more
- Wally's Operating Company LLC (Pontiac, IL)
- …will proactively respond to customer complaints, correct difficult circumstances, and report to Guest Service Manager when needed. Supervise small teams of ... Position Description Wally's cashiers work as a member of the Guest Service Team, and are responsible for providing great guest service , while processing… more
- Thorntons LLC (Pontiac, IL)
- … *Human Resource Manager *General Manager *Store Manager *Food Service Manager * Guest Service Representatives Skills *Follows written and ... The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience.… more
- Wally's Operating Company LLC (Pontiac, IL)
- …rewarding and disciplining employees; addressing complaints and resolving problems. Reports to guest service manager . Competencies To perform the job ... and assist in evaluations. Biggest coaching opportunity is that guest service will always trump physical tasks....and coordinate a daily stocking plan. Meet with store manager weekly to review sales opportunities and celebrate wins.… more
- Thorntons LLC (Pontiac, IL)
- …*Perform additional duties as assigned Key Relationships *Region Manager *General Manager * Guest Service Representative *Human Resource Manager ... The Store Manager (SM) is responsible for managing all aspects...all shifts *Train and empower Team Members to de-escalate Guest service issues *Communicates with Team Members… more
- Thorntons LLC (Pontiac, IL)
- …*Perform additional duties as assigned Key Relationships *Region Manager *Store Manager * Guest Service Representative *Human Resource Manager ... The General Manager (GM) is responsible for managing all aspects...break requirements *Train and empower Team Members to de-escalate guest service issues *Communicates with Team Members… more
- Texas Roadhouse (Bloomington, IL)
- …a passion for people and providing a legendary guest experience, apply to be a Service Manager at Texas Roadhouse today! As a Service Manager , your ... your work! Texas Roadhouse is looking for a legendary Service Manager . As a Service ...responsibilities would include: + Driving sales, steps of service , and guest satisfaction + In conjunction… more
- Aimbridge Hospitality (Normal, IL)
- …+ Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services Food & Beverage Food ... guests and employees in an attentive friendly courteous and service oriented manner. + Maintain regular attendance in compliance...of the hotel in the absence of the General Manager by supervising and supporting the Guest … more
- Aimbridge Hospitality (Normal, IL)
- …department using the steps to effective training. + As needed assist the General Manager in recruiting hiring and training for Guest Services based on occupancy ... directed and supervised by a Department Head or General Manager . The primary responsibilities for this position will be...by the business and/or training for career advancement. Ensure guest satisfaction and the efficient operation of the hotel… more
- Monro Muffler/Brake (Normal, IL)
- …everyday store operations including the efficient, productive, and safe operation of our service bays. The Assistant Automotive Manager position is a great way ... shape a better future for yourself and the automotive service industry? Our vision is to be America's leading...being part of a team, solving problems, and building guest relationships; if you value honesty and integrity -… more
- Baskin Robbins (Normal, IL)
- …Franchisee * Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards * Completion of DCP and other vendor ... **Overview** A Restaurant Manager is generally responsible for providing strong, positive...leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build… more
- Arby's (Pontiac, IL)
- …procedures are followed and all standards for food quality, cleanliness, sanitation, and customer service are met. The Shift Manager must also control costs at ... A Shift Manager works directly with crewmembers to effectively operate...and training initiatives. Your ability to provide exceptional customer service will keep our customers coming back for more.… more
- Sonic Drive-In (Normal, IL)
- …Lead regular team meetings to ensure employees are focused on operational standards and guest service + Manage and maintain all drive-in recordkeeping + Prepare ... a cool uniform. As a SONIC Drive-In restaurant General Manager , you are indeed a general-leading your troops in...campaign to give America an infinitely more delicious food service experience. You will be involved in training and… more
- Pilot Company (Bloomington, IL)
- …Pay Rates Starting between: $48,800.00 - $70,680.00 / year **Qualifications** As a Food Service Manager , you must have excellent team leadership and customer ... assist with food preparation + Ensure high level of guest satisfaction, food quality, restaurant cleanliness, and a strong...at the managerial level. Additional requirements of the Food Service Manager include: + High school diploma… more
- Sonic Drive-In (Normal, IL)
- **Position:** **Assistant Manager ** **Immediate Supervisor:** General Manager **Status:** Nonexempt **Position Summary:** Lead and develop people to execute ... outstanding product quality and customer service , build sales, and control costs for each shift....sales, and control costs for each shift. The Assistant Manager must follow standard operating policies and procedures. **Essential… more
- Texas Roadhouse (Bloomington, IL)
- …during and after open hours of the restaurant + Driving sales, steps of service and guest satisfaction + Providing, directing and scheduling Front of House ... work! Texas Roadhouse is looking for a legendary Restaurant Manager . As a Restaurant Manager you would...responsible for making sure that Legendary Food and Legendary Service are adhered to at all times. If you… more
- Aimbridge Hospitality (Normal, IL)
- …a continuacion. A Housekeeper is primarily responsible for maintaining clean and attractive guest rooms hallways and public areas in the hotel servicing guest ... stocking cart with room supplies and replacing bed linens and replenishing guest room supplies while following company standards and safety/security procedures. In… more
- Dunkin (Normal, IL)
- …Adhere to schedule and arrive ready to work on time. + Operations Excellence for Guest Satisfaction meeting our CARE level of service . + Adhere to Brand ... **Cashier** Cashiers play a vital role in delivering great guest experiences. They prepare products according to operational and...Everyone on our team, from our franchisee to our manager to our crew member, works together and takes… more
- Red Lobster (Bloomington, IL)
- …our guests appropriately, checking a wait list, managing a floor chart and participating in guest service . Fulfilling guest requests in a timely manner is ... pre-bussing tables, delivering biscuits, salads and beverages, providing refills, stocking service stations and assisting servers in exceeding guest needs.… more
- Texas Roadhouse (Bloomington, IL)
- …restaurant filled with fun. Texas Roadhouse is looking for a Host to greet every guest with a genuine welcome. Legendary Service starts with our Host Team and ... is an important part of the guest experience. As a Host, your responsibilities would include:...soul of our company, bringing Legendary Food and Legendary Service to our local communities. At Texas Roadhouse we… more